Clinical Office Administrator, A&E PaediatricsinChertseyinChertseyPUBLISHED THU 31 OCT 2024

An exciting opportunity has arisen at St Peter's Hospital within our Paediatric Emergency Department for a clinical office administrator to join our team. We care for children and Young People aged from 0- 18 years attending with a variety of medical, surgical and Mental Health conditions within a patient focused, friendly environment.

We are looking for candidates who are able to work in a fast paced, patient facing environment. You will be supported by the registered nurses, HCSW staff, Unit manager and Matron within the department to assist in the communication and coordination of patients and their families/carers during their time in the department.

We would welcome suitable candidates for this new and exciting role. The post involves providing a service 365 days a year and will during the times of peak activity in the department.

The Post holder will

Come into direct contact with patients, carers, relatives and healthcare professionals

Undertake reception duties along with clerical and administrative

support to the department

Work within the PED to monitor patient activity and assist in the timely recording of patient progression

About us

Reception and administration Duties:

To act as a first point of contact to all patients, relatives and for healthcare colleagues visiting the department, ensuring that they are dealt with in a professional, appropriate, courteous, calm and sympathetic manner so they feel welcome and that they are given information they require.

To deal appropriately, calmly and courteously with telephone enquiries from patients, relatives, GPs and any other health care professionals.

To ensure that any patient or relative complaints received are dealt with professionally and passed to the appropriate senior person on duty.

To ensure that nursing and medical staff are alerted to any patient infection risks.

To assist in the tracking of patients as requested to ensure waiting time targets are not breached.

Exercise independent judgment and initiative when problems arise taking the necessary

action to resolve the problems or referring to the appropriate person. E.g. manage violent

and aggressive behaviours from patients or relatives by implementing training skills acquired

on conflict resolution training.

Be responsible for making outpatient appointments and assisting in the completion of safeguarding referral forms

To work flexibly and as part of a team, covering colleagues for annual leave and sickness as required.

Assist in training new and temporary staff, providing support and advice where appropriate, including assisting new clinicians with the use of IT equipment.

Provide administrative support for the clinical staff

Work in partnership with all colleagues to help support patient flow and track stages of the

patients journey in accordance with appropriate standards.

To advise patients of waiting times in the department and update patients and carers as required

To maintain a thorough understanding of National Access Targets and Care Quality Indicators and the importance that they have in maintaining patient safety, understanding when and how to escalate concerns appropriately and timely.

To handle extremely emotive, challenging and sometimes unpredictable situations, using influential negotiating and motivational skills to achieve desired outcomes.

General responsibilities:

To support the department and organisation by carrying out any other duties that reasonably fit within the broad scope of a job of this grade and type of work.

Have the ability to cope with frequent interruptions during the working day.

This post holder will be based at St Peters, but the work may involve working across both sites if required.

This job description is a guide for activity and is subject to amendment.

To work as part of the team to ensure that patients receive an effective and friendly service.

To liaise with other professional staff outside the Emergency Department and Trust.

To work closely with the Teams Manager/Matron/Senior Nurse assisting in any other duties that ensures the smooth operational running of the service.

To be aware and comply with the hospital policies and procedures of the Trust.