Humber Teaching NHS Foundation Trust rejI9aGy
As an apprentice, the successful candidate will receive support to study for either a Level 2 Customer Service Practitioner or a Level 3 Business Administrator qualification, based on their experience and capabilities. The position offers a salary at the National Living Wage, with the opportunity for progression to Band 2 upon completing the apprenticeship. The role requires a commitment to providing excellent administrative services within the community healthcare environment, while working a flexible schedule from 8:00 am to 6:00 pm, seven days a week.
A new role has become available for a Band 2 Administration Assistant (Apprentice) within The Single Point of Contact (SPOC) team, with bases covering Pocklington, Whitby, Scarborough and Malton. The service operates 7 days a week between the hours of 8.00am and 6.00pm. The SPOC administration team are the single point of contact for service users and referring health professionals.
Working as part of the SPOC team the post holder will be required to process referrals into a Trust clinical computer system, direct referrals to the appropriate clinical team to be triaged/ allocated to caseload, book appointments and support waiting list management by appointing patients from the waiting lists.
As an apprentice you will be supported throughout studying the Customer Service Practitioner L2 or Business Administrator L3 depending on experience and capabilities. This position will be paid at National Living Wage depending on age, with progression to Band 2 on completion of Apprenticeship.
The main duties of the role will include:
- To provide an administration service to Community Services Single Point of Contact (SPOC).
- Facilitate the co-ordination of all referrals into Scarborough, Ryedale, Whitby and Pocklington community services
- Single point of contact for service users and referring health professionals.
- Process referrals into the Trust's clinical computer system.
- Direct referrals to the appropriate clinical team to be triaged/ allocated to caseload.
- Book appointments and support waiting list management by appointing patients from the waiting list.
About us
For further information regarding this role, please see attached Job Description and Person Specification
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