Receptionist/ Clerical Officer - Outpatients in Bristol inBristol PUBLISHED TUE 29 OCT 2024 Jump to job information section
Band 2
PERMANENT
Job description
We are looking for two motivated and enthusiastic individuals to become members of our Outpatient Reception team.
We have two roles of 37.5 hours and 30 hours per week split across the five Outpatient Reception areas of the Bristol Royal Hospital for Children.
Duties include greeting and arriving patients and their families, clinic preparation and general clerical duties under the supervision of the outpatient reception team leader.
Communication:
- To liaise with wards, clinical staff, GPs and Trust support staff in person, via telephone and email as and when necessary
- To show a caring and professional approach towards patients and visitors when carrying out reception and appointment duties
- Escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate
Patient Care:
- To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in an empathetic manner
About us
For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.
Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
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More information related to this job opportunity, from jobsincare:
Useful skills for a Receptionist/Clerical Officer - Outpatients:
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To work as a Receptionist or Clerical Officer in the UK, you should possess a combination of technical, interpersonal, and organizational skills. Here are some essential skills:
1. Communication Skills
- Verbal Communication: Ability to clearly convey information to visitors and staff.
- Written Communication: Proficiency in writing emails, memos, and other documents.
- Active Listening: Ability to listen to and understand visitors’ needs and inquiries.
2. Customer Service Skills
- Interpersonal Skills: Friendly and approachable manner to create a positive experience for visitors.
- Problem-Solving: Ability to address and resolve client issues or complaints effectively.
3. Organizational Skills
- Time Management: Ability to prioritize tasks and manage time efficiently, especially when juggling multiple responsibilities.
- Multitasking: Handling several tasks simultaneously, such as answering calls while managing front office duties.
4. Administrative Skills
- Filing and Record Keeping: Maintaining accurate records and managing office files.
- Data Entry: Competence in entering and managing data efficiently.
5. IT Skills
- Computer Proficiency: Familiarity with office software (e.g., Microsoft Office Suite) and the ability to use various office equipment (printers, scanners).
- Database Management: Basic understanding of how to use and manage databases, scheduling tools, or booking systems.
6. Attention to Detail
- Accuracy: Ensuring information and documents are correct and free from errors.
7. Teamwork
- Ability to work effectively as part of a team and to collaborate with colleagues in various departments.
8. Adaptability and Flexibility
- Willingness to adapt to changing circumstances and the ability to handle unexpected situations.
9. Professional Attitude
- Presentation: Maintaining a professional appearance and demeanor in the workplace.
- Confidentiality: Understanding the importance of confidentiality and handling sensitive information appropriately.
10. Knowledge of Office Procedures
- Familiarity with general office practices and procedures, which can help in understanding the workflow.
Additional Qualifications:
- While not always necessary, relevant qualifications (such as NVQs, diplomas in office administration, or customer service) and previous experience in a similar role can enhance employability.
inBristol
51.45774459838867 -2.597330570220948 Bristol 
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