The University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is seeking two motivated individuals for the positions of Receptionist/Clerical Officer in the Outpatient Reception team at the Bristol Royal Hospital for Children. The roles, offering 37.5 and 30 hours per week, involve greeting patients and their families, preparing clinics, and performing general clerical duties under the supervision of the outpatient reception team leader. Key responsibilities include effective communication with clinical staff and other departments, managing patient queries, and providing compassionate support to patients and their families, often in challenging situations.
Candidates should demonstrate a professional demeanor and empathy while handling reception and appointment tasks. It is essential to escalate any concerns regarding patient care or operational issues to the line manager or appropriate clinical staff. The positions emphasize the importance of teamwork and effective communication within the healthcare environment. For detailed responsibilities and qualifications, applicants are encouraged to refer to the job description document associated with the vacancy.
Candidates should demonstrate a professional demeanor and empathy while handling reception and appointment tasks. It is essential to escalate any concerns regarding patient care or operational issues to the line manager or appropriate clinical staff. The positions emphasize the importance of teamwork and effective communication within the healthcare environment. For detailed responsibilities and qualifications, applicants are encouraged to refer to the job description document associated with the vacancy.
We are looking for two motivated and enthusiastic individuals to become members of our Outpatient Reception team.
We have two roles of 37.5 hours and 30 hours per week split across the five Outpatient Reception areas of the Bristol Royal Hospital for Children.
Duties include greeting and arriving patients and their families, clinic preparation and general clerical duties under the supervision of the outpatient reception team leader.
Communication:
- To liaise with wards, clinical staff, GPs and Trust support staff in person, via telephone and email as and when necessary
- To show a caring and professional approach towards patients and visitors when carrying out reception and appointment duties
- Escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate
Patient Care:
- To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in an empathetic manner
About us
For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.
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