The University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is seeking two motivated individuals for the positions of Receptionist/Clerical Officer in the Outpatient Reception team at the Bristol Royal Hospital for Children. The roles, offering 37.5 and 30 hours per week, involve greeting patients and their families, preparing clinics, and performing general clerical duties under the supervision of the outpatient reception team leader. Key responsibilities include effective communication with clinical staff and other departments, managing patient queries, and providing compassionate support to patients and their families, often in challenging situations.
Candidates should demonstrate a professional demeanor and empathy while handling reception and appointment tasks. It is essential to escalate any concerns regarding patient care or operational issues to the line manager or appropriate clinical staff. The positions emphasize the importance of teamwork and effective communication within the healthcare environment. For detailed responsibilities and qualifications, applicants are encouraged to refer to the job description document associated with the vacancy.
Candidates should demonstrate a professional demeanor and empathy while handling reception and appointment tasks. It is essential to escalate any concerns regarding patient care or operational issues to the line manager or appropriate clinical staff. The positions emphasize the importance of teamwork and effective communication within the healthcare environment. For detailed responsibilities and qualifications, applicants are encouraged to refer to the job description document associated with the vacancy.
We are looking for two motivated and enthusiastic individuals to become members of our Outpatient Reception team.
We have two roles of 37.5 hours and 30 hours per week split across the five Outpatient Reception areas of the Bristol Royal Hospital for Children.
Duties include greeting and arriving patients and their families, clinic preparation and general clerical duties under the supervision of the outpatient reception team leader.
Communication:
- To liaise with wards, clinical staff, GPs and Trust support staff in person, via telephone and email as and when necessary
- To show a caring and professional approach towards patients and visitors when carrying out reception and appointment duties
- Escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate
Patient Care:
- To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in an empathetic manner
About us
For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.
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Useful skills for a Receptionist/Clerical Officer - Outpatients:
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To work as a Receptionist or Clerical Officer in the UK, you should possess a combination of technical, interpersonal, and organizational skills. Here are some essential skills:
1. Communication Skills
- Verbal Communication: Ability to clearly convey information to visitors and staff.
- Written Communication: Proficiency in writing emails, memos, and other documents.
- Active Listening: Ability to listen to and understand visitors’ needs and inquiries.
2. Customer Service Skills
- Interpersonal Skills: Friendly and approachable manner to create a positive experience for visitors.
- Problem-Solving: Ability to address and resolve client issues or complaints effectively.
3. Organizational Skills
- Time Management: Ability to prioritize tasks and manage time efficiently, especially when juggling multiple responsibilities.
- Multitasking: Handling several tasks simultaneously, such as answering calls while managing front office duties.
4. Administrative Skills
- Filing and Record Keeping: Maintaining accurate records and managing office files.
- Data Entry: Competence in entering and managing data efficiently.
5. IT Skills
- Computer Proficiency: Familiarity with office software (e.g., Microsoft Office Suite) and the ability to use various office equipment (printers, scanners).
- Database Management: Basic understanding of how to use and manage databases, scheduling tools, or booking systems.
6. Attention to Detail
- Accuracy: Ensuring information and documents are correct and free from errors.
7. Teamwork
- Ability to work effectively as part of a team and to collaborate with colleagues in various departments.
8. Adaptability and Flexibility
- Willingness to adapt to changing circumstances and the ability to handle unexpected situations.
9. Professional Attitude
- Presentation: Maintaining a professional appearance and demeanor in the workplace.
- Confidentiality: Understanding the importance of confidentiality and handling sensitive information appropriately.
10. Knowledge of Office Procedures
- Familiarity with general office practices and procedures, which can help in understanding the workflow.
Additional Qualifications:
- While not always necessary, relevant qualifications (such as NVQs, diplomas in office administration, or customer service) and previous experience in a similar role can enhance employability.
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