Assistant Patient Pathway Coordinator - Cat 9 - Part time inReading inReading PUBLISHED
FRI 1 NOV 2024
Royal Berkshire NHS Foundation Trust r2u5cUUX
Additionally, the coordinator will work collaboratively within a multi-disciplinary team to streamline operations, including managing appointments across different hospitals when necessary, handling clinic cancellations, and ensuring timely processing of medical documentation. This role emphasises a customer-focused approach, requiring a knowledgeable and accessible point of contact for patients navigating their care journey.
Assistant Patient Pathway Coordinator - Part time 26 h/w
Previous candidates no need to apply.
The post holder will be the point of contact for all administrative issues relating to patients' pathway of care within the Pain Management department. The post holder will work as part of a multi-disciplinary team and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.
The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focussed and knowledgeable point of contact. To provide a consistent approach across the Trust, Standard Operating Procedures (SOPs) will describe how the functions of the role will be carried out, along with the timescales to which are to be adhered.
Process and log all referrals, including paper and Choose and Book, in line with Trust Access & Administration Process Policy and specialty Standard Operating Procedures (SOPs
Schedule new and follow up appointments, ensuring that capacity is proactively and efficiently used. This includes booking patients into the right clinic to ensure that they are seen by the most appropriate clinician first time and for subsequent follow ups.
Ensure that any diagnostics and investigations that are required as part of the patient pathway have been requested and that the results are available for consultations. This will include those that are carried out at other Trusts.
- Co-ordinate appointments and procedures at other hospitals and organisations, where the pathway requires input from these.
- Complete clinic cancellation forms and process according to SOP
- Reschedule outpatient clinics as requested - to be done in line with waiting time targets.
- Use the Trust's medical transcription system and ensure that letters are processed in accordance with SOPs.
About us
Please see attached Job Description and Personal Specification for full details of this role.
If you would like to discuss this role further or to arrange a visit, please kindly contact Jill Bridges (as below).
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