London PUBLISHED WED 13 NOV 2024

Band 3: £24,071 to £25,674 a year (exclusive of London weighting) FIXEDTERM GOOD SALARY

NHS

NHS England r3l7347B

Opportunity to be part of a vital public service, contributing to the well-being of the community.

Engagement in varied tasks that enhance professional skills in administration, event organization, and stakeholder communication.

Collaboration with senior team members and diverse stakeholders, expanding professional networking opportunities.

Exposure to policies and procedures within the NHS, providing valuable insights into public sector operations and governance.

Flexibility to cover different roles within the team, fostering adaptability and broadening skills.

Possibility of career progression within the NHS, supported by the organization's commitment to employee development.

The Business Support Assistant role at NHS England in Leeds/London involves providing essential administrative support to the HR&OD Employee Relations team to ensure efficient operations and high service delivery standards. Key responsibilities include organizing events, scheduling appointments, facilitating meetings, managing travel arrangements, and handling inquiries, while maintaining effective filing systems and creating databases. The position requires acting as a point of contact for stakeholders and managing routine communications, including drafting responses and handling complaints.

Additionally, the Assistant will collaborate with other administrators and PAs to ensure smooth communication and cover for colleagues as needed. The role is aimed at enhancing team effectiveness and promoting a motivated workforce through efficient business support practices. Applicants internal to the NHS must secure their employer's consent for secondment before applying.

As a Business Support Officer, you'll play a pivotal role in providing efficient administrative and Business this HR&OD Employee Relations team. Your responsibilities will encompass wide and varies business administrative support to ensure seamless operations and the highest standards of service delivery.

The Business Support Officer will provide business administrative support that will assist in the mechanisms that aim to motivate employees and reinvigorate their passion or work ethic and increase effective leadership throughout the organisation. The post holder will work as part of a team in delivering an efficient and effective Business Management Support service.

Provide efficient and effective administrative support to the senior members of the team through some or all of the following:

o Organising and planning events as directed, providing all necessary supporting in local materials.o Plan and co-ordinate appointments, including rearranging and prioritising as appropriate.o Provide support to senior team meetings including organising meetings, booking rooms, and ensuring papers are ready and distributed for meetingso Undertake the organisation and planning of events as directed.o Organise travel arrangements for the wider team, booking rail and accommodation in accordance with policy.o Gather information and undertake enquires for the team and the wider group as and when is necessary. Service Improvemento Develop and maintain effective electronic and paper filing systems ensuring information is secure and accessible to other team members.o Create databases and spreadsheets. Input, monitor and check data produced and required for on-going and finite activities.

About us
Act as a point of contact for teams, dealing and responding effectively with complex queries from a wide range of stakeholders Be the key point of contact for enquiries and advice for the team Ensure all urgent and/or confidential communications are received and distributed from/to relevant parties in an appropriate and timely manner. Handle routine correspondence and draft routine responses, ensuring that it is accurate and provided in a timely manner. Ensure that any complaints, comments and suggestions are dealt with appropriately, in accordance with policy, resolving where possible and escalating to line manager when appropriate.

Prepare agendas, take minutes, track and follow up on actions and distribute of notes of meetings. Working together with other administrators/PAs across the organisations to provide an effective network of communication including dealing with visitors and being flexible to cover other administrators general duties. Finance and Resources Provide cross cover for colleagues as required. Policy and Service Development
Secondments

Applicants from within the NHS will be offered on a secondment basis only, agreement should be obtained from their employer prior to submitting the application.

More information related to this job opportunity, from jobsincare:

Possible interview questions for this job Click to view Start practice interview NEW!

Please wait...this will take a moment...

More about the NHS

The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...

Useful skills for a Business Support Assistant: Click to view

To work as a Business Support Assistant in the UK, you'll need a mix of technical, administrative, and interpersonal skills. Here’s a comprehensive list of the skills typically required for this role:

1. Administrative Skills

- Organizational Skills: Ability to manage multiple tasks efficiently.

- Time Management: Prioritizing tasks and meeting deadlines.

- Record Keeping: Maintaining accurate records and files.

2. Communication Skills

- Verbal Communication: Clear and effective communication with colleagues and clients.

- Written Communication: Proficiency in writing emails, reports, and other documentation.

- Interpersonal Skills: Building and maintaining professional relationships.

3. Technical Skills

- IT Proficiency: Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other software tools (e.g., CRM systems).

- Data Entry: Accurate input and management of data.

- Basic IT Troubleshooting: Ability to resolve common technical issues.

4. Problem-Solving Skills

- Analytical Skills: Assessing situations and providing effective solutions.

- Attention to Detail: Conducting tasks with precision to minimize errors.

5. Customer Service Skills

- Client Engagement: Understanding the needs of clients and providing appropriate support.

- Conflict Resolution: Handling queries and issues effectively and professionally.

6. Project Management Skills

- Planning: Assisting in project planning and coordination.

- Monitoring: Keeping track of project progress and reporting on outcomes.

7. Financial Skills (if applicable)

- Budgeting: Basic understanding of financial documentation and budget management.

- Invoicing: Assisting in the preparation of invoices or expense reports.

8. Adaptability and Flexibility

- Willingness to Learn: Keeping up with changes in processes or technology.

- Versatility: Ability to handle varying tasks as required by the role.

9. Confidentiality and Discretion

- Understanding the importance of handling sensitive information appropriately.

Qualifications

While specific qualifications may vary by employer, having a background in business administration or relevant work experience (including apprenticeships or internships) can be advantageous. Additionally, some employers may prefer a Level 2 or Level 3 qualification in Business Administration.

Personal Attributes

- Proactive attitude

- Strong work ethic

- Team player mentality