Patient and Carer Experience Lead inBarnsley inBarnsley PUBLISHED
THU 5 DEC 2024
Candidates must demonstrate strong communication, persuasion, and collaborative skills, alongside an ability to handle challenging situations compassionately and thoughtfully. This role is an exciting opportunity to join a dynamic team focused on delivering exceptional patient care and improving overall service quality at the Trust.
Interviews to be held 13/01/2025
An exciting opportunity has arisen for a Patient and Carer Experience Lead to join the Patient Experience and Voluntary Services team. In this role you will help drive the Patient Experience agenda by leading and delivering on programmes of work identified through patient and engagement workstreams.
You will also
Manage the NHS Friends & Family Test ensuring that Trust performance targets are achieved and scoping new and innovative approaches to implementation
Manage the implementation of local surveys and the reporting on national patient experience surveys, including wider patient feedback mechanisms.
Manage and improve the quality of patient information resources through the expansion of the patient information database.
Support the implementation and review of Trusts policies which impact on the experience of patients
Establish links with patients and the public, key stakeholders internal and external to the Trust to ensure that patient feedback is used to inform service delivery and the wider service transformation programme.
Work collaboratively with CBUs on service improvement in line with wider drivers around service transformation.
Work collaboratively on work-streams to improve access for patients with protected characteristics and to support equality and diversity priorities.
The Patient and Carer Experience Lead will support CBUs to drive service improvement and enhance patient experience, based on feedback, across their relevant services
To achieve this the Patient and Carer Experience Lead must have
The ability to work with patients and staff in an inclusive, collaborative way to improve the experience of patients using our services.
The ability to work with challenging individuals and groups.
An ability to work with challenging individuals and groups.
Excellent verbal and written communication skills.
Persuading and influencing skills.
Ability to work independently and as part of a team.
An ability to analyse data and present this in different formats to influence service delivery.
Group facilitation skills
Excellent organisational skills.
Consideration and compassion for others.
High levels of emotional intelligence.
The successful candidate will also demonstrate the Trust Values and Behaviours.
This is a fantastic opportunity to join a well-functioning, driven and evolving team to drive improvements in Patient Experience across the Trust.
About us
Job Description forPatient & Carer Experience Lead
Please refer to the attached Job Description and Person Specification for full details of the role and responsibilities.
Supporting Documents
Please refer to the values-based recruitment guidance and associated documentation.
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