NHS Suffolk and North East Essex ICB r3beGKbv
In this role, the Clinical Systems Manager will be responsible for providing specialist support related to clinical systems, managing projects aligned with the ICB's Digital & IT strategy, and developing operating procedures for best practices in clinical system usage. The manager will also collaborate with TrainHub and Digital Transformation Leads to optimize system use in GP practices, and facilitate relationships with suppliers and other stakeholders to ensure timely and high-quality service delivery in alignment with strategic objectives.
The Suffolk and North East Essex ICB are looking for a Clinical Systems Manager to work within the Digital and IT team.
This hybrid role is primarily remote, but requires occasional in-person attendance at meetings in Suffolk & Northeast Essex. Additionally, the role demands physical presence for about two weeks during clinical system migrations, typically once or twice a year, but potentially more often.
The postholder will be highly visible, ensuring stakeholders and digital primary care users are actively involved and informed in the delivery of Digital and IT services and the wider system Digital Primary Care Strategy.
As the successful candidate,
You will be confident and have the ability to manage a small team, often remotely via email and using Microsoft TEAMS.
You will ideally have experience of Primary Care clinical systems including SystmOne and/or EMIS Web.
Excellent written and verbal communication skills with the ability represent the Digital and IT team at all levels in the organisation.
You will be results driven and promote and environment of open communication
Experience of managing change in an organisation.
You will demonstrate inclusivity and value diversity.
The role will provide management, organisation, development, and the teams delivery of in-depth, specialist support to all matters related to clinical systems that are supported by the ICB's Digital & IT department.
Clinical Systems Management & Support
To line manage the staff within the small Clinical Systems team.
To assemble and manage the various Clinical Systems Service project tasks required to progress SNEE ICB in line with their Digital & IT strategy.
Oversee the management and development of whole health system approach to second line support, problem management, training and specialist support to users and managers of clinical systems.
Work with the Training Hub and PCN Digital & Transformation Leads to ensure best and most strategic use of systems to benefit GP practices.
Plan, lead, monitor, and co-ordinate specified projects to deliver agreed outcomes within specified constraints.
Be responsible for overall project progress, use of resources and delivery of outcomes.
About us
The role will provide management, organisation, development, and the teams delivery of in-depth, specialist support to all matters related to clinical systems that are supported by the ICB's Digital & IT department..
Plan and manage clinical systems support, migrations, training development and delivery to users.
Implementation of a systems approach to best practice operating procedures in the use of clinical systems throughout the health community.
Development of policies and procedures to support clinical system use.
Facilitate and manage relationships and supplier contracts of digital solutions with the Associate Director and/or Deputy Head of Digital & IT and IT contracts manager.
Ensure support is provided within appropriate timescales, and to the levels of quality determined by the service model.
Plan and implement delivery of clinical systems and associated NHS digital solutions work packages.
Work closely with Digital & IT colleagues to achieve the overall aims of the department, and the wider ICB.
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