PALS Officer inLiverpool inLiverpool PUBLISHED
WED 30 OCT 2024
Strong communication skills, both verbal and written, along with excellent customer service abilities, are essential for success in this role. The candidate should be comfortable speaking on the telephone, as this is a core aspect of the position. Ideal applicants will possess knowledge or experience related to NWAS services and share a passion for enhancing customer feedback and learning from concerns.
An exciting opportunity has arisen to become an integral member of the recently established Patient Advice and Liaison Service (PALs), working closely with the Resolution Team, managing a case load of concerns and enquiries from our patients and service users.
We are committed to providing the required knowledge and skills to either start or continue your development in this field of enquiries and assessment of concerns raised with our service.
The successful candidate should have a keen interest in improvement, and enabling positive change and feedback throughout all areas of the service that NWAS provides. We work closely with service lines throughout NWAS, inclusive of Paramedic Emergency service, Patient Transport Service and Integrated Contact Centres. We would therefore welcome candidates with experience or knowledge of the services that NWAS provides, and those who can build on these already strong relationships needed to enhance feedback and learning from concerns raised.
Communication, both verbal and written is a key element of the role, as is excellent customer service skills. The successful candidate should be confident in speaking on the telephone, and is a core function of this role.
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