Patient Support Team Member inDersingham inDersingham PUBLISHED
THU 17 OCT 2024
Primary Care Careers rD8BMKk6
The role emphasises teamwork and the delivery of high-quality service while maintaining confidentiality and patient satisfaction. Team members will also receive training in basic prescription administration to assist with queries in case of absence from the prescription team. Candidates should be committed to professional development and able to handle a fast-paced environment effectively. Previous applicants are not invited to apply, and the advert may close once sufficient applications are received.
Vida Healthcare has exciting opportunities for reliable, hardworking patient support team members to join our experienced team on a full or part time basis across three of our sites, covering shifts between 8am-6:30pm, split by morning and afternoon sessions.
You will be assigned a main base, however the positions will be multi-site and it is essential that the you will be able to cover all the locations below:
- The Hollies Surgery, Downham Market.
- Carole Brown Health Centre, Dersingham.
- Hunstanton Medical Practice.
Our patients demand the highest standards of care and if you are conscientious with a strong team-working ethic, then this could be the ideal role for you. You must be able to work collaboratively with the practice team to meet the needs of our patients, where high quality service delivery, complete confidentiality and patient satisfaction are an absolute priority.
- Maintain a professional and effective receptionist service for our patients.
- Provide telephone and face to face access for patients to book, cancel and check appointments.
- Deal with customers in a calm and sympathetic manner, working at a continuously high pace under pressure to deliver high levels of accuracy.
- Support patients who may have a problem or complaint.
- Undertake basic prescription administration training, ensuring that queries are answered in the absence of prescription team colleagues.
- Engage in customer service processes and provide a high quality internal and external service.
- Partake in any training, as appropriate for personal and professional development.
Previous applicants need not apply. We reserve the right to close the job advert as soon as sufficient applications have been received.
About us
If you would like to find out more information about this role, please see the attached job specification.
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