Senior Service Desk Engineer inPortsmouth inPortsmouth PUBLISHED FRI 3 JAN 2025

This post is only open for applications for individuals employed within the Hampshire and Isle of Wight NHS Care System

Organisations within scope are as follows:

• Hampshire and Isle of Wight Integrated Care Board
• Southern Health Foundation Trust
• Portsmouth Hospitals University NHS Trust
• University Hospital Southampton
• Solent NHS Trust
• South Central Ambulance Service
• Isle of Wight NHS Trust
• Hampshire Hospitals

Location:Across sites, both Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust (frequency of visits to each site, to be agreed locally)

An exciting opportunity has come for a Senior Service Desk Engineer to join us at Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust. The Service Desk Senior Engineer post is responsible for providing second-line support, dealing with complex technical issues and requests as required, through to resolution. The post sits with in the IT Service Desk and requires a working knowledge on the PHU trusts core IT systems and applications.

Please note, this position has also been advertised on the Portsmouth Hospitals University Trusts jobs page. If you are interested in this position and wish to apply, there is no requirement for you to submit two separate applications.

• To improve the effectiveness and value of health care delivery for Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust (the Trusts). This post is a member of the Group Digital Service, within the Information Technology (IT) function. Working as one service, to minimise the impact of IT services affecting service users and on patient care, support services and management by:
• Providing second-line support, dealing with complex technical issues and requests as required, through to resolution, ensuring the department meets Service Level Agreement targets.
• Assisting with software and hardware installations either through support or managed pieces of work.
• Enable the departments ITIL processes, providing professional guidance and execution of Incident Management and Request Fulfilment.
• Where relevant, escalating calls to third-line support staff or 3rd party suppliers.
• Supporting the Trust in meeting business objectives by contributing to assessment of potential technology innovations and, where approved, assisting their implementation.

About us

The vision for our single corporate services is to:

• Be an employer of choice for corporate talent, attracting and retaining people who share our values for excellence in care and welcome the opportunity to benefit from the broad range of flexible career and development opportunities we can offer.
• Improve efficiency through simplified and standardised policies, processes, and systems, drawing on the best from both Trusts.
• Do things once and reduce any duplication on transactional tasks giving corporate staff the ability to focus on higher value and more diverse activities.
• Co-invest in the latest digital solutions and standardise our approach, meaning we do things once for both organisations.
• Improve learning and development opportunities and sharing best practice, upskilling both Trusts.
• Co-locate teams in purpose-built facilities on the Island and in Portsmouth to enable closer working and sharing.
• Build resilience for individuals and our teams.

The single corporate service is delivered across both organisation. You may be based at either IWT or PHU and individuals may be required to undertake business travel between sites. For leaders managing staff across multi-site locations, you will need to be visible and provide in person leadership. The arrangements and frequency will be agreed locally.

For further details, please see enclosed Job Description.

Please note your application may be transferred to the Portsmouth Hospitals University NHS Trust Applicant Tracking System (ATS) if you are selected for an interview.