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Receptionist - Care HomeinTauntoninTauntonPUBLISHED TUE 22 OCT 2024

 PERMANENT BONUS

Barchester HealthcareFollow Barchester Healthcare

The role of Receptionist at Barchester Healthcare's care home in Taunton involves providing a welcoming environment for residents and visitors, serving as a crucial first point of contact. Responsibilities include answering phone calls, greeting visitors, managing the reception area, and conducting tours for prospective residents and their families. The position also entails various administrative tasks such as typing, photocopying, and filing. Candidates should possess strong communication skills, a professional demeanor, and a caring attitude towards residents.

Barchester Healthcare offers a competitive salary along with an attractive rewards package that includes free learning and development opportunities, automatic enrolment in a profit-sharing scheme, and various discounts. This role appeals to individuals looking to utilize their administrative and interpersonal skills in a nurturing environment dedicated to quality care.

Useful skills for a Receptionist - Care Home:
To work as a receptionist in the UK, you'll need a mix of technical, interpersonal, and organizational skills. Here are some key skills and qualities that are typically required:
Technical Skills:
1. Computer Proficiency: Familiarity with word processing, spreadsheet software, and email systems. Knowledge of office management software and appointment scheduling tools can be beneficial.
2. Telephone Skills: Ability to handle calls professionally, take messages accurately, and use telephone systems effectively.
3. Data Entry: Attention to detail when inputting and managing information in databases.
Interpersonal Skills:
1. Communication Skills: Strong verbal and written communication skills to interact effectively with clients, visitors, and staff.
2. Customer Service Skills: Ability to provide a warm and friendly welcome, as well as address inquiries and concerns in a professional manner.
3. Problem-Solving: Capability to handle unexpected situations calmly and effectively.
Organizational Skills:
1. Time Management: Ability to prioritize tasks, manage appointments, and keep the reception area running smoothly.
2. Multitasking: Skill in handling various tasks simultaneously, such as answering phones, greeting visitors, and managing paperwork.
3. Attention to Detail: Ensuring accuracy in message-taking, appointment scheduling, and maintaining records.
Personal Qualities:
1. Professionalism: A keen sense of professionalism in appearance and behavior, as the receptionist represents the company.
2. Adaptability: Flexibility to adapt to different situations and changes in the work environment.
3. Teamwork: Ability to work collaboratively with other staff members in a busy office.
Additional Considerations:
- Experience: Previous experience in customer service or office administration can be advantageous.
- Language Skills: Proficiency in multiple languages can be a plus, especially in multicultural environments.
- Health and Safety Awareness: Basic understanding of health and safety regulations to ensure a safe work environment.
 


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