The University Hospitals of Derby and Burton NHS Foundation Trust is seeking a Receptionist/Administrator for the Labour Ward in Derby. This role requires a friendly and dynamic individual to warmly greet patients and their families, ensure secure access to the ward for the safety of mothers and babies, and maintain confidentiality and sensitivity. Strong communication skills are essential, as the successful candidate will collaborate with a multi-disciplinary team and handle various administrative tasks, including patient registration, appointment scheduling, query resolution, and managing ward supplies.
The position involves working long shifts, including weekends, bank holidays, and nights. Responsibilities also include supporting senior midwives, preparing case notes, coordinating patient discharges, and utilizing the patient administration system and Trust applications effectively. The closing date for applications is November 11, 2024, with interviews scheduled for November 25, 2024. Applicants should check their eligibility under the latest UK immigration policies before applying.
The position involves working long shifts, including weekends, bank holidays, and nights. Responsibilities also include supporting senior midwives, preparing case notes, coordinating patient discharges, and utilizing the patient administration system and Trust applications effectively. The closing date for applications is November 11, 2024, with interviews scheduled for November 25, 2024. Applicants should check their eligibility under the latest UK immigration policies before applying.
We are looking for a dynamic personality to come and join our Team of receptionists on Labour Ward. We require a warm and friendly person to initially greet women and their families when the first arrive to the ward.
You will require strong communication skills as you will be working as part of a larger multi-disciplinary team. You will also need to maintain secure access to Labour Ward ensuring the safety of Mothers and Babies at all times. You will be required to demonstrate sensitivity and discretion.
The job role involves working long shifts and includes days, weekends, bank holidays and nights.
- Register patients on arrival, ensuring all demographic and episode details are recorded on the patient administration system.
- To use patient administration system and other Trust applications required to support the patient's pathway.
- Arrange outpatient clinic appointments for patients where necessary. When appropriate arrange ambulance transport for patients.
- Responsible for dealing with all queries, either via telephone or face to face promptly and efficiently.
- Responsible for completion of general administration tasks, including filing, photocopying, faxing, fault reporting, completion of the admission/discharge book, GP and clinic letters, arrangement of patient follow up appointments, all case-note preparation for admissions, ensuring tests/investigations are correctly completed.
- Takes responsibility to ensure throughout the day that all discharges/transfers are completed on the appropriate system in a timely fashion.
- Administration support for Senior Midwives may be required.
- Order and maintain ward supplies as necessary and in accordance with Trust policies
Closing date of applications: 11 November 2024
Interview date: 25 November 2024
About us
Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.
Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorship Impacts of the changes to the UK immigration policy | NHS Employers
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Useful skills for a Receptionist/Administrator:
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To work as a Receptionist/Administrator in the UK, there are several key skills and qualifications that are typically sought after by employers. Here’s a breakdown of essential skills:
1. Communication Skills
- Verbal Communication: Clear and polite communication with clients, customers, and colleagues.
- Written Communication: Proficiency in writing emails, memos, and reports.
2. Customer Service Skills
- Ability to handle inquiries and complaints professionally and courteously.
- A friendly and approachable demeanor to create a welcoming atmosphere.
3. Organisational Skills
- Ability to manage time effectively and prioritize tasks.
- Keeping track of appointments, schedules, and deadlines.
4. Administrative Skills
- Proficiency in office procedures, including filing, record-keeping, and data entry.
- Familiarity with managing correspondence, handling invoices, and maintaining office supplies.
5. IT Skills
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
- Familiarity with office equipment like printers, photocopiers, and telecommunication systems.
6. Attention to Detail
- Ability to ensure accuracy in tasks such as data entry, scheduling, and document preparation.
- Careful attention to detail in correspondence and reports.
7. Problem-Solving Skills
- Ability to resolve issues independently and think critically when faced with challenges.
8. Interpersonal Skills
- Ability to work well with others and build positive relationships with staff and clients.
- Teamwork skills to collaborate effectively in a busy office environment.
9. Discretion and Confidentiality
- Understanding the importance of handling sensitive information and maintaining privacy.
10. Adaptability and Flexibility
- Willingness to adapt to changing environments and diverse tasks, as the job can vary day to day.
Additional Considerations:
- Qualifications: While formal qualifications are not always necessary, having GCSEs in English and Mathematics or relevant certifications can be advantageous.
- Experience: Prior experience in a customer-facing role or an administrative position is often preferred.
- Language Skills: Depending on the workplace, proficiency in additional languages can be beneficial.
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