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Patient Services AdministratorinWetherbyinWetherbyPUBLISHED MON 25 NOV 2024

£11.64 to £12.25 an hour  PERMANENT 
PARAMEDIC

Crossley Street SurgeryFollow Crossley Street Surgery

Opportunity to work in a modern, purpose-built facility in a semi-rural setting with a diverse patient base of over 11,800.
Flexible part-time hours between 20-30 hours a week, accommodating work-life balance.
Competitive pay rate of £11.64 - £12.25 per hour, based on experience.
Ongoing personal development and training opportunities in a supportive team environment.
Engagement in meaningful work by assisting patients in accessing healthcare services and improving their experience.
Collaboration with a multidisciplinary team, including GPs, paramedics, and pharmacy teams, enriching professional interactions.
Chance to enhance administrative and communication skills in a fast-paced, rewarding medical environment.
Crossley Street Surgery in Wetherby is hiring a part-time Patient Services Administrator to join their busy reception team, requiring availability for 20-30 hours between Monday and Friday, from 7:30 am to 6:30 pm. The position offers a pay rate of £11.64 - £12.25 based on experience. Responsibilities include providing a professional telephone service, assisting patients in accessing the appropriate healthcare services, performing various administrative tasks, and maintaining the appointment system. Ideal candidates should demonstrate strong communication and organisational skills, have previous reception or administration experience, and be proficient in Microsoft Word and Outlook; knowledge of SystmOne is a plus. The role emphasises teamwork, professional customer service, and ongoing personal development in a supportive environment.
Opportunity to work in a modern, purpose-built facility in a semi-rural setting with a diverse patient base of over 11,800.
Flexible part-time hours between 20-30 hours a week, accommodating work-life balance.
Competitive pay rate of £11.64 - £12.25 per hour, based on experience.
Ongoing personal development and training opportunities in a supportive team environment.
Engagement in meaningful work by assisting patients in accessing healthcare services and improving their experience.
Collaboration with a multidisciplinary team, including GPs, paramedics, and pharmacy teams, enriching professional interactions.
Chance to enhance administrative and communication skills in a fast-paced, rewarding medical environment.

Useful skills for a Patient Services Administrator:
To work as a Patient Services Administrator in the UK, you will need a combination of administrative, interpersonal, and technical skills. Here are some key skills and qualifications typically required for this role:
Administrative Skills:
1. Organizational Skills: Ability to manage multiple tasks efficiently and maintain accurate records.
2. Attention to Detail: Precision in data entry and documentation to ensure patient information is correct.
3. Time Management: Ability to prioritize tasks and manage time effectively in a fast-paced environment.
Communication Skills:
1. Verbal Communication: Strong ability to communicate clearly and compassionately with patients, families, and healthcare professionals.
2. Written Communication: Proficient in writing clear and concise emails, reports, and patient correspondence.
3. Interpersonal Skills: Ability to build rapport and empathize with patients, showing understanding and patience.
Technical Skills:
1. IT Proficiency: Competence in using electronic health record (EHR) systems, Microsoft Office (particularly Word and Excel), and scheduling software.
2. Data Entry: Skills in accurately inputting and managing patient data.
Customer Service Skills:
1. Problem-Solving: Ability to address patient inquiries and resolve issues effectively and sensitively.
2. Conflict Resolution: Skills to handle complaints and difficult situations professionally.
Knowledge and Qualifications:
1. Understanding of Healthcare Systems: Knowledge of how the NHS functions and the relevant policies and regulations.
2. Medical Terminology: Familiarity with medical language and terminology can be beneficial.
3. Educational Qualifications: While not always mandatory, having a background in healthcare administration or a related field can be advantageous.
Teamwork and Adaptability:
1. Team Collaboration: Ability to work well with others in a healthcare setting, fostering a team-oriented environment.
2. Adaptability: Flexibility to adapt to changing roles and responsibilities, as healthcare environments can be unpredictable.
Professionalism:
1. Confidentiality: Understanding the importance of maintaining patient confidentiality in accordance with legal and ethical standards.
2. Responsibility: Taking ownership of assigned tasks and being accountable for outcomes.
 


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