GP Receptionist inRotherham inRotherham PUBLISHED 30 DEC 2023

Job Summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Job Responsibilities:

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
• Deal with all general enquiries, explain procedures and make new and follow-up appointments.
• Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
• Enter requests for home visits on the computer, ensuring careful recording of all relevant details and where necessary refer to On call Doctor.
• Booking ambulances and interpreters as required.
• Registering patients on the on-line system and dealing with on-line prescriptions.
• Ensuring that an adequate supply of stationery, couch rolls, paper towels and prescriptions are available in the consulting rooms and reception
• Dealing with the day to day running of the computer system and entering patient information on to the computer as required.
• Patient notes and correspondence:

o Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to

o Tagging and sorting the medical records.

o Ensuring that all relevant correspondence is scanned and attached to patients computer records.

• Making sure the reception area is left tidy and ready for use by incoming colleagues, together with information about any unsolved or urgent matters.
• Displaying posters and changing displays where needed.
• Premises:

o Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients.

o When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated.

• Registering new patients promptly and accurately and tidying notes where required.
• flexibility for additional cover for holidays and sickness if needed.

1. Undertake any other additional duties appropriate to the post as requested by the GPs or the Practice Manager/Assistant Practice Manager.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to practice guidelines.
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
• Making effective use of training to update knowledge and skills.
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
• Reporting potential risks identified.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk.
• Assess own performance and take accountability for own actions, either directly or under supervision.
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
• Work effectively with individuals in other agencies to meet patients needs.
• Effectively manage own time, workload and resources.

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members.
• Communicate effectively with patients and carers.
• Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services:

The post-holder will:

• Apply practice policies, standards and guidance.
• Discuss with other members of the team how the policies, standards and guidelines will affect own work.
• Participate in audit where appropriate.

We currently have a vacancy available for a part-time Receptionist.You will form part of our friendly, hard working reception team.

It is the responsibility of each member of staff to contribute to the smooth running of the practice in general. They will be required to project a positive and friendly image to patients and service users.

We are looking for someone who is a reliable, motivated team player with good telephone and communication skills.

Hours: 11 hours over 2 days working 5.5 hours each shift, alternate weeks am, 7.45am to 1.15pm and pm, 1.00 to 6.30pm. There may be additional hours for holiday & sickness cover.

Main Receptionist Duties:

To ensure patients and other visitors receive an effective and efficient reception service whether contacted in person or by telephone.

To book appointments and general reception/admin duties including computer data entry, filing and photocopying.

Care navigate patients to the most appropriate health professional/service when booking appointments.