Navigo Health and Social Care CIC r27zgLIT
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We are looking for an experienced Administrator/Clinical Team Secretary to provide secretarial, administrative and clerical support service to the ADHD Service within Specialist Services of Navigo. The post-holder will be responsible for maintaining up to date knowledge on Navigo policies, process and procedures and working within these at all times. The successful post-holder will provide a full, effective and efficient administrative and secretarial support service to all staff within the Clinical Team co-ordinating ad-hoc daily administration tasks to ensure the effective and efficient running of the service
The post-holder will have excellent communication, IT and secretarial skills. The post holder will be pivotal in ensuring an excellent administrative service is provided to the clinical team within agreed set time restraints and will be responsible for accurate recording, maintenance and monitoring of the Teams data. The post-holder will record and process referral data from self referrals and relevant health professionals. The post-holder will possess excellent communication skills, strong administration/secretarial skills such as audio typing, minute taking, data inputting and customer care skills.
About usTo provide a full, effective and efficient administrative and secretarial support service to all staff within the Clinical Team co-ordinating adhoc daily administration tasks to ensure the effective and efficient running of the service
To audio/copy type and format correspondence following Outpatient Appointments and Domiciliary Visits ensuring timescales are met and information is saved accurately on the electronic system.
Will support the day to day diary management of Clinical and Medical Team Members.
To audio/copy type and format of all reports, letters, assessments, reviews, care plans, discharges etc as pertinent to the work of the Team within set timescales ensuring clinical coding as appropriate and accurate saving to the electronic system.
Assist in monitoring and advising with regard to waiting lists/appointment scheduling
To work within set processes and guidelines to maintain efficient, accurate and confidential record systems.
To assist in overseeing work on a day to day basis of any bank, temporary and admin support staff bringing any issues to the attention of Admin Team Lead.
To attend and participate in relevant team meetings including Administrative, Clinical and Business Meetings.
To deal with telephone enquiries from Service Users suffering with mental health illnesses using empathy, understanding, initiative, tact and tenacity where appropriate ensuring accurate information is forwarded appropriately in order for appropriate care and follow up to be facilitated.
To liaise with a range of internal and external personnel on a daily basis including Clinical Professionals, Service Users and their Families/Carers, GP practices, Consultants, Hospital departments and Health and Local Authority staff.
To offer support to both internal and external clinical meetings including:
- Sourcing and booking of suitable venue
- Invitations/Meeting apology collation for Chair in relation to meeting attendees
- Preparation of Meeting Agendas and dissemination of documentation pre meeting
- Taking, producing and distributing minutes of meetings and relevant documentation under direction of Chairperson/Admin Team Lead/Clinical staff.
To run and edit electronic system reports, updating and checking the quality of data supplied and inputted systematically checking the electronic system error reports and rectify data contained on a monthly basis.
To assist in the collation of up to date activity and data relevant to the team provision ensuring system data errors are addressed in a timely manner as raised by Quality and Performance Lead/Admin Team Lead.
We are looking for an experienced Administrator/Clinical Team Secretary to provide secretarial, administrative and clerical support service to the ADHD Service within Specialist Services of Navigo. The post-holder will be responsible for maintaining up to date knowledge on Navigo policies, process and procedures and working within these at all times. The successful post-holder will provide a full, effective and efficient administrative and secretarial support service to all staff within the Clinical Team co-ordinating ad-hoc daily administration tasks to ensure the effective and efficient running of the service
The post-holder will have excellent communication, IT and secretarial skills. The post holder will be pivotal in ensuring an excellent administrative service is provided to the clinical team within agreed set time restraints and will be responsible for accurate recording, maintenance and monitoring of the Teams data. The post-holder will record and process referral data from self referrals and relevant health professionals. The post-holder will possess excellent communication skills, strong administration/secretarial skills such as audio typing, minute taking, data inputting and customer care skills.
About us
To provide a full, effective and efficient administrative and secretarial support service to all staff within the Clinical Team co-ordinating adhoc daily administration tasks to ensure the effective and efficient running of the service
To audio/copy type and format correspondence following Outpatient Appointments and Domiciliary Visits ensuring timescales are met and information is saved accurately on the electronic system.
Will support the day to day diary management of Clinical and Medical Team Members.
To audio/copy type and format of all reports, letters, assessments, reviews, care plans, discharges etc as pertinent to the work of the Team within set timescales ensuring clinical coding as appropriate and accurate saving to the electronic system.
Assist in monitoring and advising with regard to waiting lists/appointment scheduling
To work within set processes and guidelines to maintain efficient, accurate and confidential record systems.
To assist in overseeing work on a day to day basis of any bank, temporary and admin support staff bringing any issues to the attention of Admin Team Lead.
To attend and participate in relevant team meetings including Administrative, Clinical and Business Meetings.
To deal with telephone enquiries from Service Users suffering with mental health illnesses using empathy, understanding, initiative, tact and tenacity where appropriate ensuring accurate information is forwarded appropriately in order for appropriate care and follow up to be facilitated.
To liaise with a range of internal and external personnel on a daily basis including Clinical Professionals, Service Users and their Families/Carers, GP practices, Consultants, Hospital departments and Health and Local Authority staff.
To offer support to both internal and external clinical meetings including:
- Sourcing and booking of suitable venue
- Invitations/Meeting apology collation for Chair in relation to meeting attendees
- Preparation of Meeting Agendas and dissemination of documentation pre meeting
- Taking, producing and distributing minutes of meetings and relevant documentation under direction of Chairperson/Admin Team Lead/Clinical staff.
To run and edit electronic system reports, updating and checking the quality of data supplied and inputted systematically checking the electronic system error reports and rectify data contained on a monthly basis.
To assist in the collation of up to date activity and data relevant to the team provision ensuring system data errors are addressed in a timely manner as raised by Quality and Performance Lead/Admin Team Lead.
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