Receptionist / Clerical Officer inManchester inManchester PUBLISHED FRI 10 JAN 2025

We are looking for highly motivated and enthusiastic individuals to join the Outpatients team across Wythenshawe, Trafford, Withington and Altrincham Hospitals to provide reception, phone duties and administrative support

Working as part of a friendly admin team you will have excellent communication skills, attention to detail and be able to work calmly under pressure using your own initiative together with an ability to prioritise work to meet deadlines

You will be willing to adapt to change, learn new skills, be flexible to the needs of the service and have a good knowledge of general office procedures, together with organisational, communication and keyboard skills/computer literacy, a good standard of general education along with previous experience of dealing with patients or customers, delivering high quality administrative support and patient care.

Base location to be discussed with a requirement for cross-site working.

You will play an essential role within the team, helping to maintain good working practices.

We actively encourage personal development and access to training and as a result your own structured personal development plan will support your future development.

Please note that the closing date is given as a guide, we reserve the right to close this vacancy once a sufficient number of applications has been received. You are advised to submit your application as early as possible to avoid disappointment.

Greet all visitors attending the reception area, ascertain their requirements and respond to those requirements accordingly.

Clarify demographics for every patient contact face to face and via telephone and ensure systems are updated regularly.

Enter clinic attendances and outcomes onto the Trust IT system (EPIC) in the identified timescales and to the identified standards.

Book appointments, update attendances and action referrals.

Maintain the reception and waiting area to an orderly state at all times.

Answer telephone calls courteously and politely and book/reschedule appointments, direct enquiries appropriately and take messages as necessary. Liaise with other departments where appropriate.

Arrange and respond to transport/Interpreter requests as directed.

Maintain the confidentiality, safety and security of the reception area reporting any adverse matters to senior staff.

To work flexibly across the services as required.

About us

To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.

Diversity Matters

MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at

Were looking forward to hearing from you!