The Kent & Medway NHS & Social Care Partnership Trust is seeking a motivated Administrator to join the South Kent Coast Mental Health Team at Coleman House in Dover. This role offers an opportunity to provide vital support to a clinical team that includes Consultant Psychiatrists, Community Mental Health Nurses, and other healthcare professionals. Key responsibilities include managing the team's schedule, responding to enquiries, preparing clinical records, assisting with administrative tasks, processing referrals, handling communication with patients and external stakeholders, and maintaining efficient clinic operations.
The ideal candidate will be a self-starter with strong organisational skills, flexibility, and proficiency in Microsoft Office applications. They should possess excellent communication and interpersonal skills, with the ability to work effectively under pressure. Empathy and a professional attitude are essential for providing high-quality service to patients and supporting the team in a dynamic environment. Relevant training for specific systems like RIO and SBS will be provided.
The ideal candidate will be a self-starter with strong organisational skills, flexibility, and proficiency in Microsoft Office applications. They should possess excellent communication and interpersonal skills, with the ability to work effectively under pressure. Empathy and a professional attitude are essential for providing high-quality service to patients and supporting the team in a dynamic environment. Relevant training for specific systems like RIO and SBS will be provided.
Administrative opportunity has arisen in South Kent Coast Admin team
Calling all organised and motivated individuals!
South Kent Coast Mental Health Team have an exciting opportunity for a dynamic Administrator to join their friendly Mental Health Together team based at Coleman House in Dover
About the Opportunity:
This role offers you the chance to be part of a supportive team providing crucial support to a dedicated clinical team. You'll work alongside Consultant Psychiatrists, Community Mental Health Nurses, Occupational Therapists, Psychologists and other healthcare professionals.
What You'll Do:
- Be the friendly voice answering phones and responding to enquiries.
- Manage the Team's schedule, efficiently booking appointments.
- Prepare and meticulously maintain clinical records and correspondence.
- Assist clinical staff with administrative tasks.
Who You Are:
- A self-starter with a go-getter attitude and a forward-thinking approach.
- Flexible and adaptable, thriving in a fast-paced environment.
- Exceptionally organised with a keen eye for detail.
- Proficient in Microsoft Office applications with strong IT skills.
The varied role of the Administrator will include:
- Supporting the team to action work requests via the Mental Health Together generic inbox, including the processing of referrals on the patient administration system (Rio)
- Clinic Management, booking appointments.
- Having contact with patients, carers, relatives, and other external stakeholders.
- Typing letters and reports.
- Using the patient record system RIO ( training provided ).
- Taking and screening phone calls and managing the MHT mailbox.
- Ordering of stationery and other items as required via our SBS system ( training provided ).
The successful applicant must exhibit empathy and compassion, have a professional and flexible attitude, like being part of a Team, have initiative, good communication, and interpersonal skills, can prioritize workloads, deal with challenging situations and can work under pressure at times to agreed timescales. An effective approach is required to ensure an efficient and high standard of service to our patients.
About us
Please see detailed job description and person specification attached.
The varied role of the Administrator will include:
- Supporting the team to action work requests via the Mental Health Together generic inbox, including the processing of referrals on the patient administration system (Rio)
- Clinic Management, booking appointments.
- Having contact with patients, carers, relatives, and other external stakeholders.
- Typing letters and reports.
- Using the patient record system RIO ( training provided ).
- Taking and screening phone calls and managing the MHT mailbox.
- Ordering of stationery and other items as required via our SBS system ( training provided ).
More information related to this job opportunity, from jobsincare:
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More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...
More about MENTAL HEALTH
Mental health has emerged as a critical issue in the United Kingdom, particularly in the wake of the COVID-19 pandemic. The crisis highlighted the fragility of mental well-being across different demographics, from children and adolescents to adults and the elderly. It has sparked a wider conversation about the importance of mental health care, accessibility, and the stigmas often associated with mental illnesses. Learn more...
Useful skills for an Administrator:
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To work as an Administrator in the UK, you typically need a combination of technical skills, soft skills, and relevant experience. Here are some key skills that are often sought after in administrative roles:
Technical Skills:
1. Computer Literacy: Proficiency in using word processing, spreadsheet, and presentation software (e.g., Microsoft Office Suite: Word, Excel, PowerPoint).
2. Data Entry and Management: Ability to accurately enter and manage data in databases and other systems.
3. Organisational Software: Familiarity with tools like project management software (e.g., Trello, Asana), email clients, and calendar management systems.
4. Basic Financial Skills: Understanding of budgeting, invoicing, and basic accounting processes may be advantageous.
5. Record Keeping: Ability to maintain and manage physical and digital filing systems.
Soft Skills:
1. Communication Skills: Strong verbal and written communication skills for effective interaction with colleagues, clients, and stakeholders.
2. Attention to Detail: A keen eye for detail to ensure accuracy in documentation and tasks.
3. Time Management: Ability to prioritize tasks and manage time efficiently to meet deadlines.
4. Problem-Solving: Capability to identify issues and provide practical solutions.
5. Teamwork: Willingness to work collaboratively with others in a team environment.
Interpersonal Skills:
1. Customer Service: Skills in dealing with clients and providing excellent service when required.
2. Professionalism: Maintaining a professional demeanor within the workplace.
3. Adaptability: Flexibility to adapt to changing situations and demands.
Additional Considerations:
- Experience: Previous administrative experience can be beneficial, although entry-level positions may not require extensive experience.
- Qualifications: While not always necessary, having relevant qualifications (such as an NVQ in Business Administration or similar) can be advantageous.
- References: Good references from previous employers can enhance your application.
Continuous Learning:
- Staying updated with new technologies and software commonly used in administration can also be beneficial for career advancement.
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