The Midlands Partnership NHS Foundation Trust is seeking an enthusiastic Administrative Assistant to join their Adult Mental Health Services team in Telford. This part-time position (22.5 hours per week) involves providing high-quality administrative support, including managing patient records using the RiO system, handling appointment bookings, and performing various clerical tasks such as photocopying and typing. The ideal candidate will possess strong computer skills, attention to detail, excellent customer service abilities, and the capacity to work effectively in a dynamic multi-professional team environment.
The role requires the post holder to manage calls and queries from service users, families, and other professionals, while also performing reception duties and supporting the administrative team with various tasks. Applicants should demonstrate a commitment to integrity and continuous personal development, as the organisation provides support and opportunities for growth.
The role requires the post holder to manage calls and queries from service users, families, and other professionals, while also performing reception duties and supporting the administrative team with various tasks. Applicants should demonstrate a commitment to integrity and continuous personal development, as the organisation provides support and opportunities for growth.
We currently have an exciting opportunity for an Administrator that is looking for a new challenge to work in an organisation that will help you develop and achieve your goals to become the best you can be.
We are looking for an Administrative Assistant to join our Adult Mental Health Services situated in Hall Court, Telford. The Service offers mental health care and treatment across a variety of different age ranges and presentation.
The post holder will be working as part of a team along with Medical and Clinical Administrators and other Administrative Assistants. The post holder will be expected to be able to use their own initiative and judgement, although they will be well supported by other Mental Health Admin staff and through the clinical and professional networks accessible through the community teams.
We are looking for someone that can identify with the following skills:
- Enthusiasm to provide a high quality administrative service.
- Strong computer skills in particular Word and Outlook.
- Attention to detail.
- Good grammar and written skills.
- Honesty, integrity and commitment.
- Quick thinking as priorities can change.
- Strong and confident customer service skills.
- Team player.
- Able to work well in an ever changing multi-professional team - including but not limited to Consultants, Prescribers and GP's.
Our Administrative Assistants are an integral part of our Admin Team. The role is busy, challenging and rewarding. We are currently looking for a Administrative Assistant working 22.5 hours per week, supporting the Adult Mental Health Services based in Telford.
What will the role entail?
- Utilise the patient administration system (RiO) on a daily basis keeping accurate records and booking of appointments.
- Carry out administrative tasks such as photocopying, scanning, uploading documents, typing.
- Use a variety of electronic systems (MS Office, RiO, MICAD, E-Proc).
- Manage and deal with calls from service users, families, carers, and other professionals.
- Support the team in carrying out admin work requests via the centralised admin inbox.
- Confidently handling queries of a challenging/sensitive nature.
- Concise & accurate message taking.
- Reception duties including meeting and greeting service users, carers, relatives and visitors, as requested by the Admin Support Supervisor and/or the Admin Team Leader.
About us
Please read and review the attached Job Description & Person Specification for further details on this role.
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More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values.Learn more...
More about MENTAL HEALTH
Mental health has emerged as a critical issue in the United Kingdom, particularly in the wake of the COVID-19 pandemic. The crisis highlighted the fragility of mental well-being across different demographics, from children and adolescents to adults and the elderly. It has sparked a wider conversation about the importance of mental health care, accessibility, and the stigmas often associated with mental illnesses.Learn more...
Useful skills for an Administrative Assistant:
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To work as an Administrative Assistant in the UK, you typically need a combination of technical skills, soft skills, and relevant experience. Here are some key skills that are often required or beneficial for this role:
Technical Skills
1. Microsoft Office Suite Proficiency: Strong skills in Word, Excel, PowerPoint, and Outlook are essential for creating documents, managing spreadsheets, and scheduling.
2. Typing and Data Entry Skills: Fast and accurate typing skills are important for documentation and data management.
3. File Management: Organising and maintaining both physical and digital files.
4. Basic Bookkeeping: Understanding financial documents and basic accounting might be required, depending on the role.
5. Communication Tools: Familiarity with email communication and other messaging platforms (e.g., Slack, Microsoft Teams) is essential.
6. CRM Software: Experience with customer relationship management tools may be needed in some roles.
Soft Skills
1. Organisational Skills: Ability to manage multiple tasks and prioritize them effectively.
2. Time Management: Skills to manage one’s time efficiently to meet deadlines.
3. Attention to Detail: Precision in executing tasks and reviewing documents to avoid mistakes.
4. Communication Skills: Strong verbal and written communication skills to interact effectively with colleagues and clients.
5. Problem-Solving Skills: Ability to handle unexpected issues and find solutions quickly.
6. Customer Service Orientation: Being polite and helpful when dealing with clients and colleagues.
Other Skills
1. Adaptability: Willingness to learn new software, processes, and adapt to changes in the workplace.
2. Teamwork: Ability to work collaboratively with others in a team setting.
3. Initiative: Being proactive in identifying tasks that need to be done and taking action without being asked.
4. Confidentiality: Understanding the importance of handling sensitive information discreetly.
Qualifications and Experience
While a formal qualification may not be strictly needed, having GCSEs or equivalent qualifications, particularly in English and Maths, can be an advantage. Experience in an administrative role or a related field is also beneficial and can set you apart from other candidates. Some employers may also look for a qualification in Business Administration or a related subject.
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