Lewisham and Greenwich NHS TrustrhyxyJZc
In addition to these tasks, the Medical Secretary will handle incoming correspondence, coordinate patient investigation reports, manage a generic email account, and support the training of new staff. Familiarity with the referral to treatment (RTT) patient pathway is essential to assist patients and their families effectively. The successful candidate will demonstrate strong organisational skills, adaptability, and a commitment to maintaining high standards of patient-focused service delivery.
To be responsible for undertaking a wide range of secretarial duties and the provision of administrative support to the multidisciplinary team.
To act independently ensuring that daily tasks and ongoing workloads are prioritised and completed in agreed time frames.
The post holder will be based at the University Hospital Lewisham.
To act as first point of contact on behalf of the consultant and the Trust and deal effectively and courteously with all enquiries from GPs, patients/carers, other departments with the Trust and external bodies.
To produce correspondence and reports by the use of digital dictation/audio transcription technology.
To type clinical letters, including those of a sometimes distressing or emotional nature from digital dictation/audiotape as agreed.
To organise and support meeting on behalf of the team of Consultants, taking and distributing minutes as required.
To deal with all telephone calls and emails relating to the service, ensuring patient focus is maintained and enquiries are handled in a courteous, tactful and prompt manner and respecting patient confidentiality at all times.
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To prioritise and process incoming correspondence and ensure that it is dealt with promptly by the appropriate member of staff.
To ensure that external investigation reports are bought to the attention of the appropriate medical team and signed off by the appropriate member of staff. Arrange for the request and/or safe onward transmissions of patient investigation reports and film to other sites where necessary.
To maintain filing systems that facilitate the effective running of the department.
To open, date stamp and distribute post according to local standard operating procedures.
Maintain up to date filing of external reports and correspondence in patient medical records/on iCare.
To use the appropriate IT system for checking patient information and appointments.
To manage patient records appropriately, ensuring an an up to date record is maintained of all case notes returned from the wards and clinics.
To maintain and update the diaries of the members of the clinical team as required and to co-ordinate meeting, teaching sessions/venues as required.
To cover for medical secretary colleagues during periods of absence and annual leave.
To ensure the department has adequate stocks of stationery and order supplies as and when necessary.
To co-ordinate and process work of a medical legal nature and other medical reports as required.
To draft responses to routine enquiries as appropriate.
To take an active role in initiatives to improve the administrative service provided to managers and clinicians.
to organise own work schedule, and adapt the schedule as required to meet commitments to others within the agreed timescales and, where this is not achievable, give notification promptly with reasons to line manager.
Managing generic email accounts.
To have an awareness of the referral to treatment (RTT) patient pathway journey in order to be able to respond to patients/carers call and enquiries.
Working as part of a team; assisting with the training of new and temporary staff providing support and advice as appropriate.
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