Patient Services Advisor inThornton-cleveleys inThornton-cleveleys PUBLISHED 18 OCT 2024
The Village Practice rEeFcgwY
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The Village Practice, Thornton-Cleveleys are looking for a Patient Service Advisor. This is a permanent role.
The post holder will help to ensure that the reception area of the Practice runs smoothly and provide a high level of service to patients, doctors, nurses and other members of the Practice team. They will greet patients and visitors in an efficient and courteous manner and provide an effective and polite telephone enquiry service.
We are a busy practice therefore require someone who can work well under pressure. The ideal candidate will have excellent customer skills, be computer literate and flexible.
Situated in the village of Thornton-Cleveleys, five miles to the north of Blackpool, The Village Practice is a patient centred two partner teaching and research practice. The multi-disciplinary team is made up of Partners, Locum and salaried GPs, Advanced Nurse Practitioners, Practice Nurses, Nursing Associates and Health Care Assistants who are supported by administrative support. The Practices list size is 8,700.
We are a teaching practice and as such have regular turnover of medical students, junior doctors and GP registrars.
The Practice will request a DBS (CRB) for this role as it involves regulated activities. The Practice is compliant with the Disclosure and Barring Service Codes of practice and the Rehabilitation of offenders act.
About us
Job Purpose:
To ensure that the reception area of the Practice runs smoothly whilst providing a high level of service to patients, doctors, nurses and other members of the Practice team. The role involves greeting patients and visitors in an efficient and courteous manner whilst providing an effective and polite telephone enquiry service by proactively communicating information between relevant patients, doctors and professionals
Duties and Responsibilities
Reception and Telephone Duties
Taking requests for prescriptions
Sorting and routing of external/Internal mail
Greet and direct patients and visitors. Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensure procedures are completed
Book in patients and visitors in line with practice appointments and visitors procedures.
Respond and/or redirect all patient and visitor requests accordingly.
Dealing with daily practice notes as per protocol giving out patient test results
Booking, amending and cancelling patient appointments.
Deal with patients requests for ambulance bookings following given protocol
Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensure procedures are completed
Ensure that reception and waiting areas are kept neat and tidy
Answering incoming telephone calls, ensuring calls are documented and redirected accordingly, ensuring that all incoming calls are answered within four rings with no calls placed on hold without fist establishing the urgency of the call
Triage all patient requests for appointments according to the information given by the caller so they are seen by the most appropriate person, following written guidelines & protocols.
Triage requests for home visits according to protocol making certain that all relevant information is recorded
Carry out general administrative duties including photocopying, sending faxes and the scanning of letters as a key area of work that needs to be kept constantly up to date
Retrieve and re-file records as requested, ensuring that strict alphabetical order is adhered to
Tag medical records
Oversee waiting rooms and consulting rooms to ensure they are kept tidy and stocked appropriately
Advise patients of the relevant charges for private services and accept payment
Carry out general administrative duties including photocopying, sending faxes and the scanning of letters as a key area of work that needs to be kept constantly up to date.
Retrieve and re-file records as requested, ensuring that strict alphabetical order is adhered to.
Ensure outstanding queries are explained and handed over to next shift, as necessary
Ensure fax machine is operating correctly and prior to close of Practice in the evenings/weekends adequate paper supply in place.
Ensure answering machine service for out of hours information is directed appropriately switched to answer machine at close of practice and back to surgery each morning.
Ensure up-to-date maintenance of both computerised and manual filing systems (i.e. patient notes).
Print cyber lab forms as per protocol
Major Duties & Responsibilities of the post of Repeat Prescription Clerk
Receive patients requests for authorised repeat prescriptions whether in writing, via the telephone or verbally
With the exception of controlled drugs, prepare computerised prescriptions for a doctors signature
Ensure that the details of the issue of all repeat prescriptions are entered on the computer
Where the information received is either incorrect or insufficient, ensure that the request for a prescription is referred if the appropriate doctor for action
Provide a point of contact for patients with enquires relating to repeat prescriptions and ensure follow-up action if the enquiry cannot be resolved immediately
Ensure that problems and queries regarding repeat prescriptions are brought to the attention of the appropriate doctor and that follow-up action is taken to resolve such matters
Make regular checks on prescriptions ready for issue and bring to the attention of the appropriate doctor any that are not collected
Nomad prescription requests
Requests for new/amendments to patients oxygen supplies
General
Relief Management staff rotas in line with practice policy
Maintain Intradoc practice policies and documents ensuring all are kept updated on time in respect of reception tasks
Input and extract information from Practice computer system
This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties which may be requested from time-to-time.
Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures.
Any other reasonable duties as necessary
The Village Practice, Thornton-Cleveleys are looking for a Patient Service Advisor. This is a permanent role.
The post holder will help to ensure that the reception area of the Practice runs smoothly and provide a high level of service to patients, doctors, nurses and other members of the Practice team. They will greet patients and visitors in an efficient and courteous manner and provide an effective and polite telephone enquiry service.
We are a busy practice therefore require someone who can work well under pressure. The ideal candidate will have excellent customer skills, be computer literate and flexible.
Situated in the village of Thornton-Cleveleys, five miles to the north of Blackpool, The Village Practice is a patient centred two partner teaching and research practice. The multi-disciplinary team is made up of Partners, Locum and salaried GPs, Advanced Nurse Practitioners, Practice Nurses, Nursing Associates and Health Care Assistants who are supported by administrative support. The Practices list size is 8,700.
We are a teaching practice and as such have regular turnover of medical students, junior doctors and GP registrars.
The Practice will request a DBS (CRB) for this role as it involves regulated activities. The Practice is compliant with the Disclosure and Barring Service Codes of practice and the Rehabilitation of offenders act.
About us
Job Purpose:
To ensure that the reception area of the Practice runs smoothly whilst providing a high level of service to patients, doctors, nurses and other members of the Practice team. The role involves greeting patients and visitors in an efficient and courteous manner whilst providing an effective and polite telephone enquiry service by proactively communicating information between relevant patients, doctors and professionals
Duties and Responsibilities
Reception and Telephone Duties
Taking requests for prescriptions
Sorting and routing of external/Internal mail
Greet and direct patients and visitors. Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensure procedures are completed
Book in patients and visitors in line with practice appointments and visitors procedures.
Respond and/or redirect all patient and visitor requests accordingly.
Dealing with daily practice notes as per protocol giving out patient test results
Booking, amending and cancelling patient appointments.
Deal with patients requests for ambulance bookings following given protocol
Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensure procedures are completed
Ensure that reception and waiting areas are kept neat and tidy
Answering incoming telephone calls, ensuring calls are documented and redirected accordingly, ensuring that all incoming calls are answered within four rings with no calls placed on hold without fist establishing the urgency of the call
Triage all patient requests for appointments according to the information given by the caller so they are seen by the most appropriate person, following written guidelines & protocols.
Triage requests for home visits according to protocol making certain that all relevant information is recorded
Carry out general administrative duties including photocopying, sending faxes and the scanning of letters as a key area of work that needs to be kept constantly up to date
Retrieve and re-file records as requested, ensuring that strict alphabetical order is adhered to
Tag medical records
Oversee waiting rooms and consulting rooms to ensure they are kept tidy and stocked appropriately
Advise patients of the relevant charges for private services and accept payment
Carry out general administrative duties including photocopying, sending faxes and the scanning of letters as a key area of work that needs to be kept constantly up to date.
Retrieve and re-file records as requested, ensuring that strict alphabetical order is adhered to.
Ensure outstanding queries are explained and handed over to next shift, as necessary
Ensure fax machine is operating correctly and prior to close of Practice in the evenings/weekends adequate paper supply in place.
Ensure answering machine service for out of hours information is directed appropriately switched to answer machine at close of practice and back to surgery each morning.
Ensure up-to-date maintenance of both computerised and manual filing systems (i.e. patient notes).
Print cyber lab forms as per protocol
Major Duties & Responsibilities of the post of Repeat Prescription Clerk
Receive patients requests for authorised repeat prescriptions whether in writing, via the telephone or verbally
With the exception of controlled drugs, prepare computerised prescriptions for a doctors signature
Ensure that the details of the issue of all repeat prescriptions are entered on the computer
Where the information received is either incorrect or insufficient, ensure that the request for a prescription is referred if the appropriate doctor for action
Provide a point of contact for patients with enquires relating to repeat prescriptions and ensure follow-up action if the enquiry cannot be resolved immediately
Ensure that problems and queries regarding repeat prescriptions are brought to the attention of the appropriate doctor and that follow-up action is taken to resolve such matters
Make regular checks on prescriptions ready for issue and bring to the attention of the appropriate doctor any that are not collected
Nomad prescription requests
Requests for new/amendments to patients oxygen supplies
General
Relief Management staff rotas in line with practice policy
Maintain Intradoc practice policies and documents ensuring all are kept updated on time in respect of reception tasks
Input and extract information from Practice computer system
This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties which may be requested from time-to-time.
Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures.
Any other reasonable duties as necessary
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