Medical Secretary - Neurology inNorthampton inNorthampton PUBLISHED FRI 8 NOV 2024

Band 4: £26,530 to £29,114 a year Per Annum FIXEDTERM

Northampton General Hospital rICk1Svv

The role of Medical Secretary in Neurology at Northampton General Hospital offers a 6-month fixed-term contract for an experienced and motivated individual. The post holder will provide comprehensive and confidential secretarial and administrative support to the Consultants, Nurses, and clinical team, including typing correspondence, handling patient records and results, and managing various enquiries. The position also involves supervising the administration team's workload, cross-covering during absences, and ensuring efficient communication and coordination within the clinical environment.

Key responsibilities include managing telephone and face-to-face enquiries from patients and staff, typing various clinical documents from dictation, and ensuring confidentiality in all communications. The Medical Secretary will also assist with diary management for clinical teams, retrieve and communicate urgent test results, and liaise with other departments and healthcare organisations. The role is pivotal in maintaining an efficient secretarial service that supports effective patient care and enhances the overall functioning of the Directorate.

Neurology

An exciting opportunity has arisen for an experienced and highly motivated Medical Secretary to join Neurology team on a 6 month Fixed term contract.

The post holder will be able to provide a comprehensive, confidential, secretarial and administrative support service for our Consultants, Nurses and wider clinical team.

Provide an efficient and comprehensive secretarial service to the Consultants, medical staff, clinical teams and department. Duties will include typing of correspondence and documents, dealing with different enquiries, dealing with patients' records and results.

Supervise and oversee the workload allocation of the administration team when required.Undertake effective administrative and secretarial duties as part of the admin team required by department.

The post holder will be required to work as part of the administration team and provide cross cover during periods of staff absence within their existing team and other teams within the Directorate as and when required. This support should be provided during the core hours of 8am and 5pm.

About us
Provide a comprehensive clinical secretarial service to the Clinical Team to enable them to carry out their duties in an effective and efficient manner and ensure efficiency in patient care.

To type correspondence and material from dictation, audio or manuscript as required for the Clinical Team, i.e. outpatient clinic letters, discharge summaries, references, minutes of meetings, rotas, etc.

Deal with telephone and face to face enquiries from patients, relatives, carers and all staff groups providing information, directing and prioritising queries as appropriate, to ensure efficiency and effectiveness of service delivery.

Provide the focal point of communication for all medical, professional and allied medical staff, both within this Trust and with external organisations, and patients, using judgment to facilitate a successful outcome of all enquiries.

Deal with concerned patients/relatives with tact, patience and discretion, especially when conveying sensitive information.

On receipt of test/investigation results, retrieve relevant patient notes and alert the Clinical Teams of any urgent or abnormal test results ensuring that relevant action is taken.

Ensure confidentiality is maintained in all communications and that documents and other sensitive information are secure at all times.

Contribute to the development of the Directorate, maintain close cooperation and liaison with team members and support the efficient functioning of the Trust as a whole, as required.Liaise with other hospital departments, GPs and other health care agencies when required.

Assist and help colleagues when the need arises.

Assist the coordination of Clinical Teams diaries to ensure effective time management.

Maximise the use of innovative IT systems.

Supporting the management and validation of routine and 2ww pathways.

Provide cross-cover within administration team during absence and follow relevant organisational policies such as notification of sickness absence and participation in individual appraisal.

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To work as a Medical Secretary in the UK, you should possess a combination of technical, administrative, and interpersonal skills. Here are the key skills and qualifications that are often required:

Essential Skills:

1. Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and keep track of appointments, medical records, and correspondence.

2. Communication Skills: Strong written and verbal communication skills to interact with healthcare professionals, patients, and other stakeholders.

3. Computer Literacy: Proficiency in using Microsoft Office (Word, Excel, Outlook) and medical software (like NHS systems, EMIS, or SystmOne).

4. Typing Skills: Fast and accurate typing skills are essential for transcription and data entry.

5. Attention to Detail: Accuracy is critical when handling patient records, medical documents, and databases.

6. Confidentiality Awareness: Understanding of patient confidentiality and data protection laws (e.g., GDPR) to ensure sensitive information is handled appropriately.

7. Knowledge of Medical Terminology: Familiarity with medical terminology, procedures, and anatomy to understand documents and communicate effectively in a healthcare environment.

8. Customer Service Skills: Ability to assist patients and address their inquiries empathetically and professionally.

9. Teamwork: Ability to work within a multidisciplinary team and collaborate with healthcare professionals.

10. Problem-Solving Skills: Capacity to handle issues that may arise and find solutions quickly.

Qualifications:

- Education: A minimum of GCSEs in English and Maths is usually required. A qualification in business administration or medical administration can be advantageous.

- Experience: Previous experience in an administrative role, especially in a healthcare setting, is beneficial but not always essential.

- Professional Development: Consider obtaining certifications related to medical administration or secretarial work to enhance your qualifications.

Additional Skills:

- Time Management: Ability to manage time effectively and meet deadlines.

- Adaptability: Flexibility to handle changing workloads and environments in a busy medical practice.

- Knowledge of NHS Protocols: Understanding of NHS procedures, policies, and regulations can be helpful.

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