Candidates must demonstrate reliability, flexibility, and problem-solving abilities while upholding confidentiality and safeguarding practices. The RHN promotes a diverse and inclusive workplace, offering various employee benefits such as mental well-being support, financial services, and community connection opportunities. Interested applicants are encouraged to reach out to the Resourcing Team for any reasonable adjustments needed during the recruitment process.
The RHN is a leading national centre of excellence, providing adult person-centred services that span the entire care pathway from post-acute rehabilitation services to end of life care, for people with complex Neuro-disability and their families, underpinned by a strong research and education programme.
The Domestic Services Department plays a vital role in support of the above by maintaining a pleasant, hygienic and comfortable environment for patients via the provision of high quality domestic services.
The department provides a cleaning service to wards, departments, communal areas and staff residences as well as an internal postal and a central wash up service. It employs approximately 45 members of staff through the combination of permanent, bank and agency domestic staff.
Additionally, a housekeeping service is provided at ward level via the employment of Ward Technicians, who are responsible for the provision of food and beverage, kitchen hygiene and clean laundry distribution services.
- Work in accordance with the day to day tasks and activities, as per work schedules.
- Ensure ward kitchens and equipment are cleaned to the required standard, as per cleaning schedules.
- To be responsible for checking food delivered by Catering Department against menus, taking and recording of temperatures at point of delivery and taking the appropriate action against any shortfalls with catering when food is delivered.
- Ensure all food temperatures are recorded and all food (including ward provisions) are stored correctly and in accordance with food safety regulations.
- Use all kitchen and food service equipment safely and in accordance with training given.
- Check, sort, distribute and store clean clothing belonging to patients in personal wardrobes / drawers.
- Ensure compliance with mandatory training. Attend other relevant training, as directed.
- Ensure compliance with all Hospital policies and procedures.
- Report any accidents or near misses or unsafe situations, so appropriate action can be taken.
- Treat patients, visitors and staff with dignity and respect.
- Undertake any other duties appropriate to the role / as requested by line management.
About us
Come and work for one of the longest-running charities and independent hospitals in the UK. Set in a beautiful Grade II listed Victorian building with big gardens, the RHN has specially adapted facilities such as gyms and kitchens for our residents, as well as music and art therapy spaces.
The Royal Hospital for Neuro-disability is more than a hospital – we are a community in which everyone comes together to help adults with neurological disability achieve the best possible quality of life.
Salary range: £28,232
Location: Putney, Southwest London
Benefits:
- Free counselling and therapy sessions and other mental wellbeing support through our partner CIC Wellbeing
- Get involved in our free on-site wellbeing programs, including weekly yoga, and monthly pottery club (we are the UK’s only hospital with its own kiln)
- Financial support services such as low-interest loans and help with savings accounts through our partnership with London Capital Credit Union
- Join our wellbeing networks to connect with people in our hospital; we have a Pride network, Women’s network, and our Race Equality network. We also have heritage events to celebrate the diversity of our workforce – most recently we had a South East Asian celebration.
- Free on-site parking (rare in London)
- More benefits: Cycle2Work scheme, tech purchase support scheme, Blue Light Card discounts, and more.
About the role
The RHN is a leading national centre of excellence, providing adult person-centred services that span the entire care pathway from post-acute rehabilitation services to end of life care, for people with complex Neuro-disability and their families, underpinned by a strong research and education programme.
The Domestic Services Department plays a vital role in support of the above by maintaining a pleasant, hygienic and comfortable environment for patients via the provision of high quality domestic services.
The department provides a cleaning service to wards, departments, communal areas and staff residences as well as an internal postal and a central wash up service. It employs approximately 45 members of staff through the combination of permanent, bank and agency domestic staff.
Additionally, a housekeeping service is provided at ward level via the employment of Ward Technicians, who are responsible for the provision of food and beverage, kitchen hygiene and clean laundry distribution services.
Key Responsibilities
- Work in accordance with the day to day tasks and activities, as per work schedules.
- Ensure ward kitchens and equipment are cleaned to the required standard, as per cleaning schedules.
- To be responsible for checking food delivered by Catering Department against menus, taking and recording of temperatures at point of delivery and taking the appropriate action against any shortfalls with catering when food is delivered.
- Ensure all food temperatures are recorded and all food (including ward provisions) are stored correctly and in accordance with food safety regulations.
- Use all kitchen and food service equipment safely and in accordance with training given.
- Check, sort, distribute and store clean clothing belonging to patients in personal wardrobes / drawers.
- Ensure compliance with mandatory training. Attend other relevant training, as directed.
- Ensure compliance with all Hospital policies and procedures.
- Report any accidents or near misses or unsafe situations, so appropriate action can be taken.
- Treat patients, visitors and staff with dignity and respect.
- Undertake any other duties appropriate to the role / as requested by line management.
Person specification: Essential and Desirable
- Able to contribute to Domestic Service / organisational aims and objectives.
- Able to engage with the RHN IPR process that identifies own personal and development training needs.
- Able to conduct self in a professional manner towards all service users and management.
- Understand the importance of ensuring confidentiality at all times in accordance with data protection, hospital policy and good practice.
- Be reliable, willing and conscientious and have the ability to work flexibly either individually or as part of a team.
- Be experienced in or able to demonstrate a good understanding of excellent customer service, together with good verbal communication and interpersonal skills.
- Punctuality / a good timekeeper.
- Be able to problem solve with support / use own initiative.
- Have the ability to be reflective and self- critical and be able to take constructive criticism positively.
- To be able to read and understand to the required standard.
RHN is a care provider for vulnerable patients at extreme risk. In consequence, safeguarding patients will always be our highest priority.
RHN is proud to be a diverse and inclusive employer that respects and values the differences of our people to achieve their full potential. If you require any reasonable adjustments throughout the recruitment process, please do not hesitate to contact our Resourcing Team
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