Patient Pathway AdministratorinStanmoreinStanmorePUBLISHED TUE 7 JAN 2025
Opportunity to make a positive impact on patient experience by providing comprehensive and friendly support at the reception.
Diverse role that includes both front of house and back office duties, enhancing skill development and job satisfaction.
High level of interpersonal interaction allows for the development of strong communication skills while dealing directly with patients and medical staff.
Flexibility in work duties, offering a dynamic work environment that keeps the job engaging and diverse.
Ability to use independent judgment in decision-making, promoting a sense of responsibility and ownership in the role.
Ensures crucial referrals are processed timely, contributing to improved patient outcomes by minimizing waiting times.
Engagement with various healthcare professionals within and outside the trust, fostering collaborative working relationships and professional networking opportunities.
The Patient Pathway Administrator at the Royal National Orthopaedic Hospital NHS Trust in Stanmore will be responsible for delivering a patient-centered reception and booking service within the imaging and centralized booking office. This multifaceted role involves regular rotation between front-of-house and back-office tasks, demanding high levels of face-to-face interaction with patients. The administrator will need to make independent, patient-related decisions while managing appointments and referrals within statutory waiting times, including urgent and cancer cases.
Key responsibilities include processing and scheduling referrals accurately on Trust information systems, coordinating with various clinic and non-clinical staff, and addressing patient inquiries through efficient telephone services. The post holder will also advise ward staff regarding patient preparations for procedures and ensure timely vetting of all referrals. Overall, the role is essential for facilitating the effective management of waiting lists and appointment systems within the hospital.
Key responsibilities include processing and scheduling referrals accurately on Trust information systems, coordinating with various clinic and non-clinical staff, and addressing patient inquiries through efficient telephone services. The post holder will also advise ward staff regarding patient preparations for procedures and ensure timely vetting of all referrals. Overall, the role is essential for facilitating the effective management of waiting lists and appointment systems within the hospital.
Opportunity to make a positive impact on patient experience by providing comprehensive and friendly support at the reception.
Diverse role that includes both front of house and back office duties, enhancing skill development and job satisfaction.
High level of interpersonal interaction allows for the development of strong communication skills while dealing directly with patients and medical staff.
Flexibility in work duties, offering a dynamic work environment that keeps the job engaging and diverse.
Ability to use independent judgment in decision-making, promoting a sense of responsibility and ownership in the role.
Ensures crucial referrals are processed timely, contributing to improved patient outcomes by minimizing waiting times.
Engagement with various healthcare professionals within and outside the trust, fostering collaborative working relationships and professional networking opportunities.
The post holder will be responsible for providing a comprehensive and patient orientated reception and booking service for the imaging/centralised booking office.
This is a multi-skilled role and the post holder will be expected to rotate on a regular basis between back office and front of house duties.
For those who will have a reception function this will require a high level of face to face contact involving meet and greet as well as the processing of requests/referrals at front of house. The post holder will be expected to work with some unsupervised periods of time and use their judgement to make immediate, patient related decisions as necessary.
The post holder will be required to liaise with a variety of clinic and non-clinical staff both inside and outside the trust to facilitate the effective and efficient management of waiting lists and appointment booking systems.
- Schedule and process all referrals / requests within defined timescales ensuring that all details are entered correctly on to relevant Trust information systems.
- Ensure that patients are offered appointments within the statutory waiting times including urgent and cancer referrals.
- Provide an efficient and friendly telephone services to patients, and other callers both internal and external to Trust.
- Where required contact patients directly to offer, reschedule, cancel appointments or confirm attendance.
About us
- At reception deal face to face with patient and visitor enquiries relating to department matter and when necessary use judgment to deal with problems or seek further advice and assistance.
- Where necessary advise ward staff of any patient preparation for forthcoming procedures and complete relevant check lists.
- Ensure timely vetting of all referrals by appropriate clinician/health professional.
- As required ascertain from patients, carers or ward staff any medical condition that may affect their appointment/admission.
- Where necessary and after taking into account any medical condition book examinations requiring a directly booked appointment into appropriate slots according to type and availability.
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