Operational Support Manager (Clinical Services) inMorecambe inMorecambe PUBLISHED TUE 5 NOV 2024

Bay Medical Group are recruiting for an Operational Support Manager (Clinical Services) to provide first line management. This role that requires no previous clinical experience or clinical qualifications.

This role is a new and exciting role for Bay Medical Group and the post holder will support our excellent work, providing safe and effective clinical services to BMG patients. This support role is a varied one and no two days will be the same!

This is a permanent, full time position, working 37.5 hours per week. The working pattern for the role is to be discussed at interview.

Main duties of the Operational Support Manager will be overseeing requests for Annual Leave; approving overtime in line with BMG policy; the managing of absences -which will include conducting return to work interviews and attendance reviews; liaising closely with the rota team to ensure EMIS diaries are accurate and amended/updated as necessary; involvement in recruitment of new staff members and induction planning as well as attendance and involvement in meetings.

Interviews scheduled for 2nd December 2024.

About us

Main Duties

• To be an active member of the Practice Team of Managers and manage the overall operational day to day running of Clinical Services teams.
• To be responsible for ensuring that HR administration is complete; to include sickness recording and reporting, delegation of, and ensuring that administration is completed for return-to-work interviews.
• To effectively manage annual leave ensuring that services are maintained safely and within minimum operating levels.
• Liaise with HR on recruitment ensuring that job descriptions and contracts are reviewed and accurate.
• Involvement in recruitment of staff with Operational Manager
• Support the Clinical Services Operational manager with line management of Clinical Services Teams including performance management and monitoring, training, disciplinary matters, updating contracts / job descriptions.
• To arrange team meetings and take minutes; ensure attendees are notified and invites sent.
• Record overtime and mileage accurately and in a timely manner for finance action.
• Be involved in scheduling induction for new starters in the teams.
• Ensure Clinical Services team members are up to date with mandatory training.
• To undertake appropriate tasks as delegated by the Clinical Services Operational Manager.
• Oversight of clinical diaries

Communication

• The post-holder should recognize the importance of effective communication within the team and will strive to:
• Communicate effectively with other team members.
• Communicate effectively with patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background, and preferred ways of communicating.
• Communicate effectively with outside agencies.

Management

• To ensure the team follow established protocols and procedures in line with established standard operational procedures (SOPs)
• To act as a role model for staff and where appropriate undertake wellbeing conversations.
• Report in a timely manner significant potential and actual challenges to Clinical Services Operational Manager promoting a problem-solving approach.