Receptionist inALTRINCHAM inALTRINCHAM PUBLISHED FRI 13 DEC 2024

Band 2 PERMANENT GOOD SALARY

BLUE LIGHT CARD MENTAL HEALTH NHS PENSION WEEKEND

Greater Manchester Mental Health NHSFT rKwetCnc

The Receptionist role at Greater Manchester Mental Health NHS Foundation Trust in Altrincham involves providing a welcoming service to all visitors, including service users and health professionals, while maintaining a tidy and informative reception and waiting area. Key responsibilities include greeting visitors, managing administrative tasks such as printing and emails, handling telephone calls, and keeping the reception area organized and up-to-date.

This position offers various staff benefits, including pay enhancements for evening and weekend shifts, generous annual leave that increases with tenure, an excellent pension scheme, and discounts through the Blue Light Card. The role is integral to ensuring a positive first impression and smooth operation of the reception area within the healthcare setting.

**Previous Applicants Need Not Apply***

To provide a welcoming service to those visiting our Service - service users, other health professionals and visitors. To maintain a welcoming and tidy reception/waiting area. To provide administrative support in relation to reception duties and other tasks associated with the role.

Meet and greet of all visitors to our Service.

Reception/waiting area to be kept tidy and information supplied up-to-date.

Assist with associated administrative tasks as required.

About us
Main responsibilities are to provide a welcoming service to those visiting our Service and to keep the reception/waiting area up-to-date, clean and a welcoming environment.

Printing, emails to others, franking of post as required on a daily basis.

Assist with stationery orders as and when required.

Assist with associated tasks to the role whilst maintaining an up-to-date reception area.

Assist with calls from service users and others when appropriate to do so.

See attached detailed job description and person specification:

Staff benefits

Pay Enhancements 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.

27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years

Excellent pension

Cycle to work scheme
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More about the NHS

The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...

More about MENTAL HEALTH

Mental health has emerged as a critical issue in the United Kingdom, particularly in the wake of the COVID-19 pandemic. The crisis highlighted the fragility of mental well-being across different demographics, from children and adolescents to adults and the elderly. It has sparked a wider conversation about the importance of mental health care, accessibility, and the stigmas often associated with mental illnesses. Learn more...

Useful skills for a Receptionist: Click to view

To work as a receptionist in the UK, you'll need a mix of technical, interpersonal, and organizational skills. Here are some key skills and qualities that are typically required:

Technical Skills:

1. Computer Proficiency: Familiarity with word processing, spreadsheet software, and email systems. Knowledge of office management software and appointment scheduling tools can be beneficial.

2. Telephone Skills: Ability to handle calls professionally, take messages accurately, and use telephone systems effectively.

3. Data Entry: Attention to detail when inputting and managing information in databases.

Interpersonal Skills:

1. Communication Skills: Strong verbal and written communication skills to interact effectively with clients, visitors, and staff.

2. Customer Service Skills: Ability to provide a warm and friendly welcome, as well as address inquiries and concerns in a professional manner.

3. Problem-Solving: Capability to handle unexpected situations calmly and effectively.

Organizational Skills:

1. Time Management: Ability to prioritize tasks, manage appointments, and keep the reception area running smoothly.

2. Multitasking: Skill in handling various tasks simultaneously, such as answering phones, greeting visitors, and managing paperwork.

3. Attention to Detail: Ensuring accuracy in message-taking, appointment scheduling, and maintaining records.

Personal Qualities:

1. Professionalism: A keen sense of professionalism in appearance and behavior, as the receptionist represents the company.

2. Adaptability: Flexibility to adapt to different situations and changes in the work environment.

3. Teamwork: Ability to work collaboratively with other staff members in a busy office.

Additional Considerations:

- Experience: Previous experience in customer service or office administration can be advantageous.

- Language Skills: Proficiency in multiple languages can be a plus, especially in multicultural environments.

- Health and Safety Awareness: Basic understanding of health and safety regulations to ensure a safe work environment.

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53.38745369999999 -2.3526294 ALTRINCHAM

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