Digital Asset Team Leader inDewsbury inDewsbury PUBLISHED THU 24 OCT 2024

A new and exciting opportunity has arisen to join the Digital Support Services team as a Digital Asset Team Leader at The Mid Yorkshire Teaching NHS Trust.

The post holder will supervise the Digital Asset Management team to support delivery and effective usage of assets throughout the asset lifecycle and be the conduit for requirements and reporting.

The post holder will supervise the Digital Asset Management team ensuring that excellent customer service is delivered to all users within the Trust providing advice and guidance on a range of IT equipment ensuring the teams for which they are responsible deliver the same level of service.

You will be responsible for the procurement and installation of hardware and software, supporting a range of infrastructure and equipment e.g., desktops, laptops, monitors, computers on wheels, and other mobile devices.

We are looking for a friendly, self-motivated and enthusiastic individual who has a passion for staff management and has proven ability to deliver high-quality, customer-focussed digital support.

Experience of working in a high-pressured IT service environment managing and delivering asset management, with the ability to communicate with confidence to staff and customers at all levels, would be advantageous.

About us

Key Responsibilities

• Undertake all activities associated with the supervision of the Digital Asset Team e.g. co-ordination and supervision of the team, staff absence, 1-1s, appraisals, and mandatory training compliance.
• Assist with the management of the asset lifecycle from requirements definition to procurement, operation, and disposal, in line with current Waste Electrical and Electronic Equipment Regulations and Information Governance.
• Ensure that all IT assets are tracked, clearly identifiable by location and user and all audit requirements are supported, ensuring Digital Services teams comply with asset management requirements.
• Administer, monitor and maintain the configuration management database, ensuring accuracy of the asset inventory.
• Monitor asset performance throughout their lifecycle and make recommendations for adjustments.
• Maintain and monitor the Asset Management CMDB to determine effective use of equipment throughout the Trust.
• Assist with the management of software assets, ensuring compliance of licences and policy requirements.
• Support the incident, problem, and release management processes.
• Plan and organise the day to day work of the Digital Assets team, adjusting as necessary to variance of workload.
• Provide advice and guidance to the Digital Asset Management Team to ensure a high standard of customer service and support is maintained.
• Support the development and maintenance of the Service Catalogue.
• Follow change management procedures and advise on any issues appropriately.
• Support the production of IT Service Management information and Key Performance Indicators.
• Monitor the ordering of equipment on the Trusts financial system.
• Liaise with suppliers in line with the Trusts IT Asset Management Policy.
• Receive complex and detailed information ensuring the information is interpreted and disseminated within own team.
• Provide advice and guidance to all Trust Staff on IT and technical equipment explaining more complicated and complex information in a way that staff will understand.
• Work closely with the Digital Assets Manager to provide an effective and efficient digital service.
• Participate in the recruitment and selection of new staff within the Digital Asset Management Team.
• Contribute to the onboarding of new staff through the provision of mentoring, guidance and training as necessary.
• Manage, monitor and evaluate team and individual performance, through the analysis of data and creation of reports, to ensure efficient service delivery to customers e.g. monitoring of priorities, performance, and service level targets, allocating work as necessary.
• To act as an escalation point and assist in the resolution of technical and operational issues.
• Report to the Digital Assets Manager with regards to workload, work assignment and associated issues. Working on own initiative, to agreed objectives prioritising own workload and responding to ad hoc requests as necessary.
• Ensure effective and efficient customer service ensuring any matters escalated are dealt with promptly and professionally.
• To contribute to the delivery and deployment of the wide range of equipment used by the Trust including but not limited to desktops, laptops, desk phones, android and IOS devices e.g. mobile phones, iPads etc. and associated software and peripherals throughout the Trust.
• Provide advice and guidance on device replacement and cost as necessary.
• Implement policies and procedures in own area e.g. development of Standard Operating Procedures, work plans and training plans as required, proposing policy or service changes beyond the immediate team.
• Contribute to the IT Asset Management policies and processes i.e. IT Asset Management and Mobile Phone policies.
• Work in conjunction with other Digital services teams in the successful delivery of projects, managing IT systems and hardware deployment, testing, or upgrading as required.
• Write and maintain IT documentation, ensuring records in the ITSM tool are up to date.
• Responsible for the correct and safe use of expensive and specialist IT equipment within the Digital Asset team.
• Provide assistance to, and work closely with, all teams within Digital Services.
• Participate in projects, testing of new systems, evaluating and reporting on new IT hardware and software, attending appropriate project team meetings as necessary, acting as specialist lead in own area.
• Contribute and participate in team projects relating to continuous service improvement of the Digital Asset Management Team and wider Digital Support Services teams.
• Provide advice, guidance and training to other team members sharing and documenting own knowledge and experience.
• Represent the team in departmental meetings, presenting information and data from own area of expertise.
• Assist with the requirement to carry and move equipment across Trust sites.
• Undertake driving of the departmental fleet vehicle in accordance with the Trust transport rules and conditions.
• Undertake any other reasonable duties as required.