Mersey Care NHS Foundation Trust rDYcspZ6
The role involves welcoming and directing patients and visitors, managing telephone calls and mail distribution, maintaining accurate filing systems, and ensuring a safe and tidy reception area. The individual will also be expected to participate in training programs, support data collection for management, and monitor security within the building. Flexibility to cover for absences and the ability to work across various sites is required, alongside a commitment to patient satisfaction and quality service delivery. Previous experience in a similar role is desirable.
A 12 month fixed term 30 hour post has arisen for a motivated and enthusiastic person to work for the Knowsley Clinical Admin Service. The receptionist post is based at the Huyton Walk in Centre which is open to the public 365 days a year. The post holder will be customer focused and provide a comprehensive service. Communication and organisational skills are essential.
They must have excellent inter personal skills, and be able to organise and prioritise their work schedule. They must be able to work on their own initiative, with excellent telephone manner and respectful confidentiality. Previous experience is desirable . They must also be willing to work across all sites as required.
You will be required to cover sickness and absence. The service is open Monday to Sunday 8.00am to 21.00 pm and shifts are allocated according to service needs.
The post holder will provide reception and administrative duties to ensure the smooth day to day running of the work environment. Work with colleagues in establishing and maintaining administrative procedures to promote patient satisfaction, respecting the confidential nature of information relating to the Trust, its staff and patients. To participate in training and development programmes both internal and externally. Ensure the delivery of the quality strategy within the designated area incorporating establishment of systems and processes.
About us
Receive and direct patients and visitors on arrival at the centre, providing reception services for patients, staff, public, internal and external customers and organisations ensuring sensitivity when dealing with distressing situations.
Answering telephone calls using the switchboard system receive and process incoming and outgoing telephones calls, taking messages and responding appropriately to maintain effective communication channels. Sorting and distribution of mail to all departments.
Assisting with the collection of data to produce standardised computer generated information for managers as and when required.
Maintain filing systems and other records as required ensuring they are up to date and accurate and implement changes to systems and procedures as directed.
To participate in meetings as required.
To ensure a professional approach to work maintaining confidentiality throughout. Generally monitor security within the building. Ensuring reception and waiting areas are kept clean, tidy and safe.
Report and record sickness, absences and any incidents or accidents in accordance with Trust Policy.
Staff may be required to work from other bases within the organisation.
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