Business Support Manager inPlymouth inPlymouth PUBLISHED 4 DEC 2023
Livewell Southwest rt4Gioun
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MAIN DUTIES/RESPONSIBILITIES
To take a role in the management and delivery of clinics within the service area ensuring effective day to day operational management in accordance with best utilisation of staff and accommodation.
To manage and regularly monitor relevant performance data including waiting lists, clinical outcome measures; collate, analyse and report information to relevant managers including areas for improvement, identifying any capacity gaps against plans.
To evaluate and plan to ensure an effective contact service for the public/clients that is efficient and professional, which will include managing staff resources to ensure effective cover.
To ensure that referral management and appointment processes are efficient, coordinated and compliant with organisational policy.
Be proactive and propose, develop and implement ideas and new processes for improvement in the way the service is delivered.
Promote the image of the organisation and services by ensuring that all information and communication is up to date and suitably presented.
Take responsibility for ensuring that internal and external communication systems are fit for purpose.
To provide a range of non-clinical advice and information about the service, to service users and external agencies.
To ensure that all complaints, compliments, concerns, comments and suggestions are appropriately recorded, and where possible resolved within level of role or escalated appropriately. To investigate those relating to own admin team.
Respond to telephone, email and written queries on behalf of the service area including call handling where appropriate.
To manage appointments, meetings and events on behalf of the service, making bookings where necessary and ensuring all equipment and documentation is available.
To arrange, produce agendas and minutes for high level and confidential meetings, transcribing and distributing as necessary.
To analyse data to enable managers to monitor budgets and performance in relation to business support function.
Collate information; prepare reports and presentations pertaining to the service area at the request of the directorate manager.
Ensure that the corporate support function complies with all Livewell Southwest policies and procedures including Data Protection, confidentiality, Health and Safety, security and safeguarding.
To manage own time and workload working autonomously and flexibly.
To manage specific projects and information systems/databases as requested by the service manager and provide updates on progress.
The post holder will have full understanding/knowledge and assist in collating patient data to support the Sentinel Stroke National Audit Programme (SSNAP) and the United Kingdom Rehabilitation Outcomes Collaboration (UKROC) database.
The post holder will support managers to organise data collection, including SSNAP and UKROC and produce reports to support research and service development.
Responsibility for People Management
To have operational leadership and daily management responsibility for relevant administrative staff including recruitment, performance management, absence management, risk assessments, training & appraisal.
To manage & chair regular meetings with administrative staff within service area.
To develop workforce by providing induction, in-post training and updates for relevant staff.
Responsibility for financial and/or physical resources
To authorise orders and payments in accordance with LSW business processes.
To contribute to the management of the cost-effective use of departmental resources including the ordering of stock and undertaking cost improvement programmes within the service.
To be a delegated budget holder for specific area of responsibility ensuring expenditure is within agreed limits and that senior manager remains informed of related issues.
Responsibility for administration
The post holder will possess and use a full range of administrative systems, softwareprogrammes and health/social care record systems, in order that information is shared with the multidisciplinary team with the minimum delay
The post holder will accurately record on all appropriate electronic systems.
Communicating with a wide range of clinical and non-clinical staff, the post holder will collate information and data concerning referrals into the service, developing, amending and maintaining relevant databases.
It is the post holders responsibility to ensure the accuracy and currency of informationcollated.
The post holder may be occasionally required to act as minute taker in the absence ofadministrative support staff.
Identify, investigate and support the resolution of process inadequacies causing data quality issues.
Responsibility for people who use our services
The post holder will provide information and support to clinical and non-clinical staff within the team to support the provision of a timely and effective service.
Identifying areas of strength and where there is potential for improvement to support the service provided. This may involve telephone communication with individuals and families, acting as an intermediate but more often will include behind the scenes liaison with other professionals and teams, both internally and externally.
Responsibility for implementation of policy and/or service developments
The post holder will contribute to the development of the Neuro Rehabilitation services, by suggesting changes/improvements in working practices that will enhance the patient experience and service delivery.
COMMUNICATIONS AND RELATIONSHIPS
The post holder will be expected to use an assortment of communication skills when interacting with a wide range of people, including patients, relatives and carers, outside professional agencies, senior managers across partner organisations as well as partner teams within the organisation. They will be expected to be able to communicate often confidential and possibly contentious information which may require keen negotiation skills and tact.
Communicate at all levels both internally and externally in respect of own work, using owninitiative to deal with matters as they arise.
Develop strong and efficient working relationships with medical and clinical staff, and other non-clinical admin and operational staff to ensure objectives are met.
Permanent up to 37.5 hours a week
Rehabilitation Services Business Support Manger
The Rehabilitation Services Directorate are excited to introduce a Business Support Manager supporting the following Services; Adult Speech and Language Team, Plym Neuro Rehab Unit, Neuro Psychology and the Community Neuro Rehab Team which has had a significant funding investment to increase the community therapy support into the Stroke and Neuro Rehabilitation services. As a result, they are pleased to offer an opportunity for the right candidate to support and coordinate the fantastic work the services provide and manage the administration team to success.
If you have an eye for detail, want to bring the best out of people and the service provided, work with wonderful people both clinical and non-clinical, and people that use the services and their carers, then this is an opportunity you cannot miss!
The Business Support Manager will have excellent organisational, interpersonal, and IT skills, you will provide comprehensive administrative and logistical support to a range of projects, events, and meetings as required.
The Livewell Southwest Neuro Rehabilitation Services provide multidisciplinary specialist neuro rehabilitation for inpatients, outpatients post hospital discharge and for those living in the community with longer term neurological conditions.
The Business Support Manager will take responsibility for leading and contributing to projects within the service and deputise for managers during periods of annual leave and occasionally at delegated meetings.
The post holder will have line management responsibilities for a group of administrative staff that may not be in one location.
The post holder will need to be flexible to carry out any other duties as may be reasonably required by their line manager.
The post holder will be based at Mount Gould Hospital.
Although a manager will be available for advice and support, the post holder is expected to manage their own workload, prioritising work according to system demands.
This role may not be eligible for sponsorship under the Skilled Worker route, please refer to the Direct Gov website for more information with regards to eligibility.
Please note that Livewell may close the job advertisement earlier than the specified deadline if a high number of applications are submitted. Therefore, we recommend you submit your application at the earliest opportunity.
All Livewell staff are expected to be able and willing to work across a 7 day service.
MAIN DUTIES/RESPONSIBILITIES
To take a role in the management and delivery of clinics within the service area ensuring effective day to day operational management in accordance with best utilisation of staff and accommodation.
To manage and regularly monitor relevant performance data including waiting lists, clinical outcome measures; collate, analyse and report information to relevant managers including areas for improvement, identifying any capacity gaps against plans.
To evaluate and plan to ensure an effective contact service for the public/clients that is efficient and professional, which will include managing staff resources to ensure effective cover.
To ensure that referral management and appointment processes are efficient, coordinated and compliant with organisational policy.
Be proactive and propose, develop and implement ideas and new processes for improvement in the way the service is delivered.
Promote the image of the organisation and services by ensuring that all information and communication is up to date and suitably presented.
Take responsibility for ensuring that internal and external communication systems are fit for purpose.
To provide a range of non-clinical advice and information about the service, to service users and external agencies.
To ensure that all complaints, compliments, concerns, comments and suggestions are appropriately recorded, and where possible resolved within level of role or escalated appropriately. To investigate those relating to own admin team.
Respond to telephone, email and written queries on behalf of the service area including call handling where appropriate.
To manage appointments, meetings and events on behalf of the service, making bookings where necessary and ensuring all equipment and documentation is available.
To arrange, produce agendas and minutes for high level and confidential meetings, transcribing and distributing as necessary.
To analyse data to enable managers to monitor budgets and performance in relation to business support function.
Collate information; prepare reports and presentations pertaining to the service area at the request of the directorate manager.
Ensure that the corporate support function complies with all Livewell Southwest policies and procedures including Data Protection, confidentiality, Health and Safety, security and safeguarding.
To manage own time and workload working autonomously and flexibly.
To manage specific projects and information systems/databases as requested by the service manager and provide updates on progress.
The post holder will have full understanding/knowledge and assist in collating patient data to support the Sentinel Stroke National Audit Programme (SSNAP) and the United Kingdom Rehabilitation Outcomes Collaboration (UKROC) database.
The post holder will support managers to organise data collection, including SSNAP and UKROC and produce reports to support research and service development.
Responsibility for People Management
To have operational leadership and daily management responsibility for relevant administrative staff including recruitment, performance management, absence management, risk assessments, training & appraisal.
To manage & chair regular meetings with administrative staff within service area.
To develop workforce by providing induction, in-post training and updates for relevant staff.
Responsibility for financial and/or physical resources
To authorise orders and payments in accordance with LSW business processes.
To contribute to the management of the cost-effective use of departmental resources including the ordering of stock and undertaking cost improvement programmes within the service.
To be a delegated budget holder for specific area of responsibility ensuring expenditure is within agreed limits and that senior manager remains informed of related issues.
Responsibility for administration
The post holder will possess and use a full range of administrative systems, softwareprogrammes and health/social care record systems, in order that information is shared with the multidisciplinary team with the minimum delay
The post holder will accurately record on all appropriate electronic systems.
Communicating with a wide range of clinical and non-clinical staff, the post holder will collate information and data concerning referrals into the service, developing, amending and maintaining relevant databases.
It is the post holders responsibility to ensure the accuracy and currency of informationcollated.
The post holder may be occasionally required to act as minute taker in the absence ofadministrative support staff.
Identify, investigate and support the resolution of process inadequacies causing data quality issues.
Responsibility for people who use our services
The post holder will provide information and support to clinical and non-clinical staff within the team to support the provision of a timely and effective service.
Identifying areas of strength and where there is potential for improvement to support the service provided. This may involve telephone communication with individuals and families, acting as an intermediate but more often will include behind the scenes liaison with other professionals and teams, both internally and externally.
Responsibility for implementation of policy and/or service developments
The post holder will contribute to the development of the Neuro Rehabilitation services, by suggesting changes/improvements in working practices that will enhance the patient experience and service delivery.
COMMUNICATIONS AND RELATIONSHIPS
The post holder will be expected to use an assortment of communication skills when interacting with a wide range of people, including patients, relatives and carers, outside professional agencies, senior managers across partner organisations as well as partner teams within the organisation. They will be expected to be able to communicate often confidential and possibly contentious information which may require keen negotiation skills and tact.
Communicate at all levels both internally and externally in respect of own work, using owninitiative to deal with matters as they arise.
Develop strong and efficient working relationships with medical and clinical staff, and other non-clinical admin and operational staff to ensure objectives are met.
Permanent up to 37.5 hours a week
Rehabilitation Services Business Support Manger
The Rehabilitation Services Directorate are excited to introduce a Business Support Manager supporting the following Services; Adult Speech and Language Team, Plym Neuro Rehab Unit, Neuro Psychology and the Community Neuro Rehab Team which has had a significant funding investment to increase the community therapy support into the Stroke and Neuro Rehabilitation services. As a result, they are pleased to offer an opportunity for the right candidate to support and coordinate the fantastic work the services provide and manage the administration team to success.
If you have an eye for detail, want to bring the best out of people and the service provided, work with wonderful people both clinical and non-clinical, and people that use the services and their carers, then this is an opportunity you cannot miss!
The Business Support Manager will have excellent organisational, interpersonal, and IT skills, you will provide comprehensive administrative and logistical support to a range of projects, events, and meetings as required.
The Livewell Southwest Neuro Rehabilitation Services provide multidisciplinary specialist neuro rehabilitation for inpatients, outpatients post hospital discharge and for those living in the community with longer term neurological conditions.
The Business Support Manager will take responsibility for leading and contributing to projects within the service and deputise for managers during periods of annual leave and occasionally at delegated meetings.
The post holder will have line management responsibilities for a group of administrative staff that may not be in one location.
The post holder will need to be flexible to carry out any other duties as may be reasonably required by their line manager.
The post holder will be based at Mount Gould Hospital.
Although a manager will be available for advice and support, the post holder is expected to manage their own workload, prioritising work according to system demands.
This role may not be eligible for sponsorship under the Skilled Worker route, please refer to the Direct Gov website for more information with regards to eligibility.
Please note that Livewell may close the job advertisement earlier than the specified deadline if a high number of applications are submitted. Therefore, we recommend you submit your application at the earliest opportunity.
All Livewell staff are expected to be able and willing to work across a 7 day service.
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