Senior AdministratorinChelmsfordinChelmsfordPUBLISHED MON 3 FEB 2025

As aSenior Administratoryou willwork as part of an integrated administrative team providing a high quality and responsive service.

TheSenior Administratoris responsible for the day-to-day supervision of the team of administrators ensuring there is effective administrative support within the Essex Child and Family Wellbeing Service.

The post holder will be hands on regarding the daily activities of the administration team, alongside their additional responsibilities.

Based across Essex, there will be an expectation to be involved with the decision making of the team, embracing any new technology and working towards the improvement of the team and service.

The post holder will be expected to work with minimal supervision, setting their own priorities and meeting with the function leads as required.

This role will be based at County Hall in Chelmsford.

• To support the administration functions across Essex, flexing into posts as required.
• Ensuring accurate and up-to-date patient information and record keeping on SystmOne
• To deputise for the Band 5 Leads during periods of annual leave or sickness.
• Line management support for Apprentices & Band 3 colleagues i.e. 1;1 appraisal, performance plans & rotas.
• Collate and share reports on the team/ service performance with relevant stakeholders
• Support implementation of new ways of working as required
• Must be able to work flexibility across quadrants including travel to other Essex locations to support teams (Minimum two days per week)
• Support function lead in day to day running of the Administration hub
• To embrace and fully utilise both current and new computer programmes
• Maintain a friendly and professional manner either face-to-face or over the telephone with all stakeholders, could include but not limited to Families, external agencies, and colleagues.
• To use agreed SOPs, guidelines and procedures, when carrying out role.

Please see attached job description for a full list of responsibilities

About us

As aSeniorAdministratoryou will be part of our valued team receiving access to exclusive rewards and benefits including-

• Starting salary of £26,500 with group pension.
• Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
• Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates
• Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise
• An open, just culture where youre encouraged to have and implement ideas which can help us deliver our purpose- changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year
• The pride of working for an organisation committed to the highest clinical and quality standards-with a numberof our rated services holding good or outstanding ratings from the Care Quality Commission

The Ideal Candidate

Essential

• Excellent numeracy and literacy
• Knowledge of Microsoft packages, including diary management
• Ability to maintain confidentiality
• Demonstrates the ability to work independently using own initiative
• Previous general office experience
• Understanding of patient needs and NHS
• Awareness of Health & Safety relevant to role
• Understanding of Information Governance

Desirable

• ECDL or equivalent
• SystmOne Experience

There may be travel across the Essex area, so a driving licence & access to a car for work purposes will be required.

Please see attached Job Description for full Personal Specification