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Medical ReceptionistinSheffieldinSheffieldPUBLISHED THU 17 OCT 2024

 PERMANENT  GOOD SALARY 

Duke Medical CentreFollow Duke Medical Centre

Duke Medical Centre in Sheffield is seeking an enthusiastic and hardworking Medical Receptionist to join their reception team. The ideal candidate should have prior experience in a reception role, preferably within a medical setting, and possess good knowledge of telephone and computer systems, including clinical computer systems like 'Teams'. Responsibilities include providing an efficient reception service, handling patient queries, processing appointments and prescriptions, scanning correspondence, and maintaining the confidentiality of patient information. The role requires effective communication with patients and the practice team, as well as the ability to ensure building security.

The Medical Receptionist will also assist with administrative tasks, including managing incoming mail, typing GP referral letters, and processing new patient registrations. Training will be provided, and the successful candidate will be expected to contribute to creating a positive, professional image of the practice. Candidates should also demonstrate a commitment to health and safety, equality and diversity, and ongoing personal and professional development.

Useful skills for a Medical Receptionist:
To work as a Medical Receptionist in the UK, you need a combination of administrative, interpersonal, and technical skills. Here are some key skills and qualities that are important for this role:
1. Communication Skills: Strong verbal and written communication skills are essential for interacting with patients, doctors, and other staff members.
2. Customer Service Skills: A friendly and approachable demeanor is important as you will be the first point of contact for patients. Being able to handle inquiries and complaints professionally can enhance the patient experience.
3. Organisational Skills: You must be able to manage multiple tasks efficiently, such as scheduling appointments, maintaining patient records, and managing files.
4. Attention to Detail: Accuracy is crucial as you will be dealing with sensitive patient information, medical records, and ensuring correct data entry.
5. Time Management: The ability to prioritise tasks and manage your time effectively is vital, especially in a busy medical environment.
6. IT Skills: Proficiency with computer systems, including practice management software, Microsoft Office, and other relevant applications is important for managing records, appointments, and correspondence.
7. Confidentiality and Data Protection Awareness: Understanding the importance of patient confidentiality and compliance with regulations such as the Data Protection Act is essential in a medical setting.
8. Teamwork: You will work closely with healthcare professionals, so being a team player and having the ability to collaborate effectively is important.
9. Problem-Solving Skills: Being resourceful and able to think on your feet when addressing issues or patient concerns is a valuable skill.
10. Basic Medical Knowledge: Familiarity with medical terminology and an understanding of the healthcare system can be beneficial.
11. Adaptability and Resilience: The ability to remain calm and composed in a fast-paced or stressful environment is important.
12. Basic Accounting and Financial Skills: Knowledge of handling billing and invoice generation can be helpful, especially in practices that do not have dedicated financial staff.
 


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