Join our team, we pride ourselves in providing outstanding care to patients across Herefordshire and Worcestershire. We will provide you with resources to develop and progress a long-term career as well as flexibility, continual professional development as well as a wide range of wellbeing and support.
Contracted hours would be any four days between Monday and Friday from 08:30 to 16:30
The role is working within medical records department and supporting multiple service delivery units.
This role is based at Evesham Community Hospital.
If you would like to discuss informally if this is the right role for you, get in touch with Recruiting Manager which can be found on the top right-hand side of the advert.
Provide a high standard of receptionist and general administrative support, to include filing, emailing, phone calls, photocopying to designated outpatient clinics.
Be courteous and professional when dealing with patients, colleagues and other stakeholders, adhering to service guidelines and standards.
Open and sort incoming mail.
Assess patient eligibility for NHS treatment in accordance with Department of Health and Trust policies and procedures.
Record the patients attendance at clinic, ensuring that data relating to time of arrival, time of departure and any outpatient procedure codes are accurately recorded on electronic administrative systems.
Following attendance, record outpatient outcomes, Referral To Treatment status and where appropriate, outpatient procedure coding promptly for every patient.
Book appointments for diagnostic purposes in liaison with the appropriate departments.
Make follow-up appointments as requested by the clinician within appropriate timeframes as far as possible make all follow-up appointments by agreement with the patient before they leave the clinic.
About us
- Where issues and/or problems are identified with appointment booking, highlight these with clinicians, ensuring they are addressed in accordance with the Trusts Access Policy.
- Ensure regular communication and liaison with the clinical and nursing teams working in clinics to keep them informed of any problems that may impact on the running of the clinic, e.g. patients arriving late.
- Respond to immediate patient queries regarding their treatment pathway, interpreting and explaining in simple terms where there are barriers to understanding.
- Be responsible for multiple service delivery units and be willing to travel between the sites.
- Maintain a professional demeanour.
- Be of cheerful and friendly disposition.
- Operate telephone call center and telephonic appointment system.
- Prepare and handover patient files for the outpatient clinics.
- Able to multi-task and think on your feet.
- Ensure stationery supply levels and re-order as necessary.
- Report any faulty equipment to facilities.
- Ensure electronically receipting of outpatient supplies relevant to the department you support.
For full details of the duties and criteria for the role please refer to the job description and person specification attached.
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