Patient Care NavigatorinSt. Asaph inSt. AsaphPUBLISHED THU 20 FEB 2025

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Pen Y Bont SurgeryrVhsiihq

Opportunity to make a positive impact on patient care by assisting them in navigating healthcare services effectively.

Development of strong communication and interpersonal skills by interacting with a diverse range of patients and healthcare professionals.

A supportive and friendly work environment at Pen-Y-Bont Surgery, fostering teamwork and collaboration within the practice.

Flexibility in work hours, allowing for a part-time commitment of 20-25 hours per week, which can be beneficial for work-life balance.

Exposure to various administrative and clerical tasks that can enhance organisational and multitasking abilities.

Participation in a paper-light practice, which promotes the use of technology and improves efficiency in handling patient records and communications.

The role provides a sense of satisfaction from helping patients and contributing to the overall efficiency and success of the GP practice.

Join our compassionate team at Pen-Y-Bont Surgery in St. Asaph as a Patient Care Navigator! We’re seeking a warm-hearted and organised individual, someone who thrives in a bustling environment and has a passion for supporting patients. If you have excellent communication skills and love making people feel welcome, this could be the perfect role for you. With a flexible commitment of 20-25 hours a week, you'll play a vital role in connecting patients with the healthcare services they need.

In this pivotal position, you'll be the friendly face and voice guiding patients through their healthcare journey. Your day will involve booking appointments, addressing queries, and assisting with patient registrations—all while embodying the supportive ethos of our practice. With a focus on delivering exceptional service, you will ensure every patient feels valued, whether in person or over the phone. Bring your IT savvy and multitasking skills to our paper-light environment, where you can make a real difference in our community. Join us and help create a positive impact on the lives of our patients!

Opportunity to make a positive impact on patient care by assisting them in navigating healthcare services effectively.

Development of strong communication and interpersonal skills by interacting with a diverse range of patients and healthcare professionals.

A supportive and friendly work environment at Pen-Y-Bont Surgery, fostering teamwork and collaboration within the practice.

Flexibility in work hours, allowing for a part-time commitment of 20-25 hours per week, which can be beneficial for work-life balance.

Exposure to various administrative and clerical tasks that can enhance organisational and multitasking abilities.

Participation in a paper-light practice, which promotes the use of technology and improves efficiency in handling patient records and communications.

The role provides a sense of satisfaction from helping patients and contributing to the overall efficiency and success of the GP practice.

We are looking for a friendly, professional, caring and organised person to join our team at Pen-Y-Bont. If you have excellent communication skills, a welcoming attitude and the ability to multi task in a fast paced environment, and able to work 20-25 hours a week, we would love to hear from you!.

The Patient Care Navigator/ administrator will be required to undertake various clerical duties associated with patient care and the efficient running of the GP practice, acting as a focal point for signposting and communication between patients, doctors, nurses, other members of the primary health care team and external services.

Some of the duties of the role include booking appointments, answering and making telephone calls, dealing with queries from patients, clinicians and other health professionals, prescription requests, photocopying, filing, scanning medical reports, processing new patient registration forms & undertaking general administration tasks.

The Practice is paper-light so the individual will be required to have good IT skills and good telephony skills.