Key responsibilities include greeting and assisting patients both in person and over the phone, scheduling and managing appointments, processing referrals, and maintaining professional communication with patients and staff. The ability to speak Welsh is essential for this position, and candidates must demonstrate their suitability through the application process. This role offers a collaborative environment where teamwork and independence are valued.
An exciting opportunity has arisen to join our busy and supportive team at St Woolos Hospital, working in either the Outpatient Departments or the Referral & Booking Centre. We are seeking dedicated individuals to play a vital role in delivering high-quality patient care.
Excellent communication and organisational skills
Strong attention to detail
Ability to work well under pressure and meet deadlines
Flexible approach to work, including Saturday morning rotations
Team player with the capacity to work independently
Previous reception or customer service experience preferred
If you would like to be part of our team and believe you can help us achieve our aims, then this is the place for you.
Key Responsibilities:
Greet and assist patients in person or via telephone
Schedule, amend, and cancel appointments
Process referrals, clinic outcomes and update waiting lists
Maintain professional communication with patients and staff
Contribute to the efficient operation of our reception and booking services
Candidates are advised to ensure they refer to the attached Person Specification and use the 'Supporting Information' section of the application form to detail how they meet the various requirements.
The ability to speak Welsh is Essential for this post; Welsh and/or English speakers are equally welcome to apply.
About us
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
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