PERMANENT GOOD SALARY
Woodland Avenue Practice ruRlGaM1
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Give to patient any form or letter that has been prepared for them ensuring that moneys owed is taken and passed to practice manager along with slip logging the details.
- Excellent IT skills essential as main role will be monitoring and running telephone and computer systems daily in relation to patients access.
- Previous applicants need not apply.
- Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way.
- Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Reception:
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
- Deal with all general enquiries, explain procedures and make new and follow-up appointments.
- Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen according to practice protocol.
- Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
- Give out signed prescriptions ensuring that the name and address is checked.
- Give to patient any form or letter that has been prepared for them ensuring that moneys owed is taken and passed to practice manager along with slip logging the details. Receipts should be given.
- Ensure hospital samples are sent in appropriate colour coded bags ready for collection by courier.
- Ensure reception is always clean and tidy.
- Ensure that all phones are answered promptly and politely.
- Ensure changes of addresses are made on computer.
- Request patients mobile phone number routinely.
- Identify unfamiliar patients using DOB and NHS number as well as name.
- Answer and deal with tasks/notifications as requested.
- Ensure any patient queries are dealt with or passed to another member of staff for action.
- Cover holidays for absent staff when required
· Complete District Nurse referral, emails answered, eConsults are replied to promptly.
· Cover Prescriptions when prescription clerk is on annual leave.
· Deal with completed surgery scanning.
· Book home phlebotomy.
· Check Woodland Website daily and process requests.
- Excellent IT skills essential as main role will be monitoring and running telephone and computer systems daily in relation to patients access.
- Previous applicants need not apply.
- Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way.
- Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
About us
Reception:
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
- Deal with all general enquiries, explain procedures and make new and follow-up appointments.
- Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen according to practice protocol.
- Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
- Give out signed prescriptions ensuring that the name and address is checked.
- Give to patient any form or letter that has been prepared for them ensuring that moneys owed is taken and passed to practice manager along with slip logging the details. Receipts should be given.
- Ensure hospital samples are sent in appropriate colour coded bags ready for collection by courier.
- Ensure reception is always clean and tidy.
- Ensure that all phones are answered promptly and politely.
- Ensure changes of addresses are made on computer.
- Request patients mobile phone number routinely.
- Identify unfamiliar patients using DOB and NHS number as well as name.
- Answer and deal with tasks/notifications as requested.
- Ensure any patient queries are dealt with or passed to another member of staff for action.
- Cover holidays for absent staff when required
· Complete District Nurse referral, emails answered, eConsults are replied to promptly.
· Cover Prescriptions when prescription clerk is on annual leave.
· Deal with completed surgery scanning.
· Book home phlebotomy.
· Check Woodland Website daily and process requests.
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