Woodland Avenue PracticeruRlGaM1
The Receptionist role at Woodland Avenue Practice in Luton requires excellent IT skills for managing telephone and computer systems central to patient access. The primary responsibilities include greeting, assisting, and directing patients efficiently, handling general inquiries, scheduling appointments, and ensuring a positive experience for visitors. The receptionist will also manage urgent consultations, explain practice protocols to new patients, issue prescriptions, maintain cleanliness at the reception area, and promptly respond to phone calls and queries.
Additionally, the position involves processing hospital samples, updating patient information, coordinating with the practice team, covering for absent staff, and managing various administrative tasks such as emails and referrals. A friendly demeanor and effective communication skills are essential, along with the ability to work collaboratively within the healthcare team to support overall patient care and practice operations.
Additionally, the position involves processing hospital samples, updating patient information, coordinating with the practice team, covering for absent staff, and managing various administrative tasks such as emails and referrals. A friendly demeanor and effective communication skills are essential, along with the ability to work collaboratively within the healthcare team to support overall patient care and practice operations.
- Excellent IT skills essential as main role will be monitoring and running telephone and computer systems daily in relation to patients access.
- Previous applicants need not apply.
- Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way.
- Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
About us
Reception:
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
- Deal with all general enquiries, explain procedures and make new and follow-up appointments.
- Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen according to practice protocol.
- Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
- Give out signed prescriptions ensuring that the name and address is checked.
- Give to patient any form or letter that has been prepared for them ensuring that moneys owed is taken and passed to practice manager along with slip logging the details. Receipts should be given.
- Ensure hospital samples are sent in appropriate colour coded bags ready for collection by courier.
- Ensure reception is always clean and tidy.
- Ensure that all phones are answered promptly and politely.
- Ensure changes of addresses are made on computer.
- Request patients mobile phone number routinely.
- Identify unfamiliar patients using DOB and NHS number as well as name.
- Answer and deal with tasks/notifications as requested.
- Ensure any patient queries are dealt with or passed to another member of staff for action.
- Cover holidays for absent staff when required
· Complete District Nurse referral, emails answered, eConsults are replied to promptly.
· Cover Prescriptions when prescription clerk is on annual leave.
· Deal with completed surgery scanning.
· Book home phlebotomy.
· Check Woodland Website daily and process requests.
More information related to this job opportunity, from jobsincare:
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More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values.Learn more...
Useful skills for a Receptionist:
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To work as a receptionist in the UK, you'll need a mix of technical, interpersonal, and organizational skills. Here are some key skills and qualities that are typically required:
Technical Skills:
1. Computer Proficiency: Familiarity with word processing, spreadsheet software, and email systems. Knowledge of office management software and appointment scheduling tools can be beneficial.
2. Telephone Skills: Ability to handle calls professionally, take messages accurately, and use telephone systems effectively.
3. Data Entry: Attention to detail when inputting and managing information in databases.
Interpersonal Skills:
1. Communication Skills: Strong verbal and written communication skills to interact effectively with clients, visitors, and staff.
2. Customer Service Skills: Ability to provide a warm and friendly welcome, as well as address inquiries and concerns in a professional manner.
3. Problem-Solving: Capability to handle unexpected situations calmly and effectively.
Organizational Skills:
1. Time Management: Ability to prioritize tasks, manage appointments, and keep the reception area running smoothly.
2. Multitasking: Skill in handling various tasks simultaneously, such as answering phones, greeting visitors, and managing paperwork.
3. Attention to Detail: Ensuring accuracy in message-taking, appointment scheduling, and maintaining records.
Personal Qualities:
1. Professionalism: A keen sense of professionalism in appearance and behavior, as the receptionist represents the company.
2. Adaptability: Flexibility to adapt to different situations and changes in the work environment.
3. Teamwork: Ability to work collaboratively with other staff members in a busy office.
Additional Considerations:
- Experience: Previous experience in customer service or office administration can be advantageous.
- Language Skills: Proficiency in multiple languages can be a plus, especially in multicultural environments.
- Health and Safety Awareness: Basic understanding of health and safety regulations to ensure a safe work environment.
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