General Practice SupportinNottinghaminNottinghamPUBLISHED THU 7 NOV 2024
Candidates should have a minimum of GCSE English and Maths (Grade C or equivalent), proficiency in Microsoft Office, and a commitment to maintaining confidentiality and quality standards within the practice. Additionally, the role emphasises the importance of professional development and effective communication with patients, colleagues, and external agencies to meet patients' needs and improve overall service delivery.
ABOUT THE ROLE
Your role will be to support the smooth running of clinics by improving patient flow within surgery hours increasing efficiency and reducing wait times. Your role will also include developing links with colleagues within the service and local communities to ensure delivery of integrated, patient focused care, demonstrating flexibility in the role and a caring attitude towards patients.
You will work across the three PICS Practices: Hama, Meden and Whyburn along with PICS HQ. If you are passionate about patient care and have excellent communication skills this may be the role for you!
KEY RESPONSIBILITIES
Extracting all information from clinical letters that needs coding and adding to notes
Arranging appointments, referrals, tests and follow up appointments of patients
Preparing patients prior to going in to see the GP, taking a brief history and basic readings in readiness for the GP appointment.
KEY REQUIREMENTS
- GCSE English and Maths Grade C or Equivalent
- Excellent written and verbal communication skills and interpersonal skills.
- Competent in the use of Microsoft Office and Outlook
About us
KEY RESPONSIBILITIES
Improving patient flow within surgery hours, increasing the time efficiency of appointments, and reduction of waiting times
Reduce time spent by GPs on managing correspondence
You will be expected to develop links with local GP practices, colleagues within the service and local communities to ensure delivery of integrated, patient focused care, demonstrating flexibility in the role and a caring attitude towards patients.
Sorting clinical post and prioritising for the GP in terms of actions. Signposting some post to others such as clinical pharmacist etc.
Extracting all information from clinical letters that needs coding and adding to notes
Arranging appointments, referrals, tests and follow up appointments of patients
Preparing patients prior to going in to see the GP, taking a brief history and basic readings in readiness for the GP appointment.
Completing basic (non-opinion) forms and core elements of some forms for the GP to approve and sign such as insurance forms, mortgage, benefits agency forms etc.
Helping the GP liaise with outside agencies e.g. getting an on call doctor on the phone to ask advice or arrange admission while the GP can continue with their consultation(s)
Confidentiality
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Professional Development
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Attend all relevant mandatory training
Be aware of own professional boundaries and what to do when you have reached them
Quality
The post-holder will strive to maintain quality within the Practices, and will:
Alert other team members to issues of quality and risk
Work to practice protocols
Apply infection control measures within local and national guidelines
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources
Communication
The post-holder should recognise the importance of effective communication within the team and will strive to:
Communicate effectively with other team members
Be familiar in all mediums of communications such as email, tasks, telephone etc
Communicate effectively with patients and carers
Recognise peoples needs for alternative methods of communication and respond accordingly
Communicate effectively to outside agencies
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