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Receptionist/ AdministratorinLondoninLondonPUBLISHED THU 24 OCT 2024

Depending on experience  PERMANENT  GOOD SALARY 

EMPATHYMATERNITY

Earlsfield PracticeFollow Earlsfield Practice

The role of Receptionist/Administrator at Earlsfield Practice in London requires a candidate with excellent communication skills, both verbal and written, and a polite telephone manner. The successful applicant should be computer literate, proficient in Office and Outlook, and demonstrate effective time management and organisational capabilities. Responsibilities will include maintaining the practice’s appointment system, answering phone calls, processing emails, directing patients to appropriate services, and supporting healthcare professionals. The role also involves ensuring confidentiality, adhering to health and safety regulations, and promoting a culture of inclusivity and continuous improvement within the practice.

Additionally, the position calls for interpersonal skills and the ability to work both independently and as part of a team. Candidates must exhibit empathy in challenging situations and be adaptable under pressure. The practice values equality and diversity, striving to create an environment where all individuals can achieve their potential, and emphasises the importance of professional conduct and collaborative working among staff.

Useful skills for a Receptionist/Administrator:
To work as a Receptionist/Administrator in the UK, there are several key skills and qualifications that are typically sought after by employers. Here’s a breakdown of essential skills:
1. Communication Skills
- Verbal Communication: Clear and polite communication with clients, customers, and colleagues.
- Written Communication: Proficiency in writing emails, memos, and reports.
2. Customer Service Skills
- Ability to handle inquiries and complaints professionally and courteously.
- A friendly and approachable demeanor to create a welcoming atmosphere.
3. Organisational Skills
- Ability to manage time effectively and prioritize tasks.
- Keeping track of appointments, schedules, and deadlines.
4. Administrative Skills
- Proficiency in office procedures, including filing, record-keeping, and data entry.
- Familiarity with managing correspondence, handling invoices, and maintaining office supplies.
5. IT Skills
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
- Familiarity with office equipment like printers, photocopiers, and telecommunication systems.
6. Attention to Detail
- Ability to ensure accuracy in tasks such as data entry, scheduling, and document preparation.
- Careful attention to detail in correspondence and reports.
7. Problem-Solving Skills
- Ability to resolve issues independently and think critically when faced with challenges.
8. Interpersonal Skills
- Ability to work well with others and build positive relationships with staff and clients.
- Teamwork skills to collaborate effectively in a busy office environment.
9. Discretion and Confidentiality
- Understanding the importance of handling sensitive information and maintaining privacy.
10. Adaptability and Flexibility
- Willingness to adapt to changing environments and diverse tasks, as the job can vary day to day.
Additional Considerations:
- Qualifications: While formal qualifications are not always necessary, having GCSEs in English and Mathematics or relevant certifications can be advantageous.
- Experience: Prior experience in a customer-facing role or an administrative position is often preferred.
- Language Skills: Depending on the workplace, proficiency in additional languages can be beneficial.
 


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