Business Support Officer inColchester inColchester PUBLISHED
WED 4 DEC 2024
Band 4: Depending on experience £25,869.48 per annum
PERMANENT GOOD SALARY
Provide Wellbeing rrNFmBl8
The Business Support Officer at Provide Wellbeing in Colchester will primarily provide administrative support to the organisation's services and its Directors. Key responsibilities include managing patient referrals, appointments, and test results, while ensuring effective communication with patients and the clinical team. The role requires strong organisational skills, the ability to handle queries, and effective implementation of customer service practices. The officer will also be responsible for maintaining clinic schedules, monitoring patient waiting times, and supporting management in the onboarding of new staff.
The ideal candidate should possess excellent attention to detail, advanced IT skills, particularly in Microsoft Office, and the ability to work collaboratively within a team. Additionally, the role emphasises the importance of maintaining a clean and organized environment that reflects the Company's brand and values, alongside addressing any maintenance issues that may arise.
The ideal candidate should possess excellent attention to detail, advanced IT skills, particularly in Microsoft Office, and the ability to work collaboratively within a team. Additionally, the role emphasises the importance of maintaining a clean and organized environment that reflects the Company's brand and values, alongside addressing any maintenance issues that may arise.
Business Support Officer. This postholder will be responsible for providing administration support for services provided by, and the Directors of, Provide Wellbeing Ltd.
Ability to organise and plan own workload effectively.
Ability resolve queries etc competently and to escalate to team leader when necessary.
Understanding of customer service and able to implement effectively.
Able to use initiative within the framework of standard processes/procedures.
Ability to work within a team environment
Reliable, accurate and excellent attention to detail
Advanced key boarding skills
Competent IT skills - Microsoft Office including Outlook
About us
- Responsible for the end to end processing of patient referrals, appointments and test results from multiple sources and channels against key performance indicators. This includes all patient communication and correspondence including managing responses to patient requests in liaison with the clinical team and management.
- Liaison with Clinical Team and Premises to manage Clinic and Clinician Rotas incorporating cover for annual leave, Peer Review Sessions and Training Sessions and ensuring all staff and sub-contracts are aware of any changes in the usual Schedule i.e. nurses, cleaners, reception cover.
- Utilise key systems and reports to manage patient waiting times, back end processing of systems / tools, providing insight into patient demand to ensure adherence to KPIs, escalating to management deficits or surplus in capacity versus demand.
- Support management in the sourcing and induction of new employees, contractors, agency and temporary staff.
- Responsible for ensuring the administration, reception and clinical environments are clean, organised and tidy and reflect the Company Brand and Values, reporting any building maintenance issues to management and liaising with supplies to agree suitable times for any work required.
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