AdministratorinDartfordinDartfordPUBLISHED MON 21 OCT 2024
The role of Administrator at NELFT North East London Foundation Trust in Dartford involves supporting the Dartford Children and Young People Mental Health Service by providing essential administrative support within a dynamic and friendly team. Candidates are expected to possess strong communication skills, maintain effective working relationships with colleagues, and prioritize their workload to ensure timely completion of tasks. Responsibilities include managing phone calls, responding to inquiries, maintaining efficient administrative systems, and producing reports and correspondence. Additionally, the role requires welcoming patients in a reception area and ensuring that all interactions reflect the organisation’s commitment to professionalism, confidentiality, and high standards of service.
The Administrator will collaborate with peers across the Children and Young People Mental Health Service, demonstrating a patient-centered approach that ensures the needs of service users and their families are met. This includes managing complex calls, taking accurate meeting minutes, and maintaining electronic systems. The successful candidate must be able to work independently and cover other teams or services as needed, all while upholding the values of honesty, respect, and trust in interactions with patients and colleagues alike.
The Administrator will collaborate with peers across the Children and Young People Mental Health Service, demonstrating a patient-centered approach that ensures the needs of service users and their families are met. This includes managing complex calls, taking accurate meeting minutes, and maintaining electronic systems. The successful candidate must be able to work independently and cover other teams or services as needed, all while upholding the values of honesty, respect, and trust in interactions with patients and colleagues alike.
Do you want to be part of a dynamic and friendly admin team based at Dartford, Kent; supporting the team at Dartford Children and Young People Mental Health Service. Do you possess excellent administrative skills and have good working relationships with colleagues. You will be an excellent communicator and have the ability to prioritise your workload ensuring that work is completed in a safe and timely manner. In addition, we are seeking someone who can warmly welcome patients when they are working in the reception area.
You will:
Work as a member of the administration team to:
- ensure all systems and processes are effective and followed appropriately
- ensure all phone calls are dealt with in a timely and professional manner
- demonstrate high standards in all administrative activates relating to a young persons journey through the service
- work in collaboration with administrative colleaguesacross CYPMHS and our partner
You will remember that patients, service users and carers are our top priority, and treat others how we would like to be treated.
You will provide the best service possible, following best practice and national developments.
You willlisten and continually improve our services for the benefit of our patients, service users and carers.
You will work to create relationships based on honesty, respect and trust, and meet the highest standards of professionalism and confidentiality.
You willhelp people achieve the best quality of life possible, giving them the information and support they need.
About us
Please see attached Job description and person specification for full details of this role.
Key Responsibilities:
- Communicate effectively with a range of people, either in person or on the telephone, promptly and in a professional and courteous manner whilst recognising barriers to communication.
- Main duties included telephone, email and covering reception
- Ensure that complex calls from anxious and distressed clients are passed to appropriate person to deal with (dealt with) effectively and appropriately, or escalated to senior staff member if appropriate
- Respond to enquiries, and take appropriate action on behalf of the service, either by telephone, personal contact or correspondence, within agreed time limits.
- Manage and maintain an efficient administrative system on behalf of others.
- Draft general correspondence on behalf of own service.
- Accurately produce reports, correspondence and documents from a variety of sources including material from dictation, audio or manuscripts within agreed timescales (not including medical reports).
- Work without supervision and ensure urgent situations are addressed swiftly.
- Ensure workload is managed and prioritised appropriately.
- Establish and maintain electronic systems.
- Arrange and take minutes or notes at meetings that are intended for internal review only.
- Type medical or other reports as required
- Input generic data into organisational systems or in-house records. Printing of simple reports ie training records or basic clinical info
- Cover other teams/services, where necessary, which may require working on other site
Although we are a registered sponsor organisation, we are unable to offer sponsorship for some job roles, and this will be identified through filtering questions at the start of any job application on the Trac recruitment system.
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More about MENTAL HEALTH
Mental health has emerged as a critical issue in the United Kingdom, particularly in the wake of the COVID-19 pandemic. The crisis highlighted the fragility of mental well-being across different demographics, from children and adolescents to adults and the elderly. It has sparked a wider conversation about the importance of mental health care, accessibility, and the stigmas often associated with mental illnesses.Learn more...
Useful skills for an Administrator:
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To work as an Administrator in the UK, you typically need a combination of technical skills, soft skills, and relevant experience. Here are some key skills that are often sought after in administrative roles:
Technical Skills:
1. Computer Literacy: Proficiency in using word processing, spreadsheet, and presentation software (e.g., Microsoft Office Suite: Word, Excel, PowerPoint).
2. Data Entry and Management: Ability to accurately enter and manage data in databases and other systems.
3. Organisational Software: Familiarity with tools like project management software (e.g., Trello, Asana), email clients, and calendar management systems.
4. Basic Financial Skills: Understanding of budgeting, invoicing, and basic accounting processes may be advantageous.
5. Record Keeping: Ability to maintain and manage physical and digital filing systems.
Soft Skills:
1. Communication Skills: Strong verbal and written communication skills for effective interaction with colleagues, clients, and stakeholders.
2. Attention to Detail: A keen eye for detail to ensure accuracy in documentation and tasks.
3. Time Management: Ability to prioritize tasks and manage time efficiently to meet deadlines.
4. Problem-Solving: Capability to identify issues and provide practical solutions.
5. Teamwork: Willingness to work collaboratively with others in a team environment.
Interpersonal Skills:
1. Customer Service: Skills in dealing with clients and providing excellent service when required.
2. Professionalism: Maintaining a professional demeanor within the workplace.
3. Adaptability: Flexibility to adapt to changing situations and demands.
Additional Considerations:
- Experience: Previous administrative experience can be beneficial, although entry-level positions may not require extensive experience.
- Qualifications: While not always necessary, having relevant qualifications (such as an NVQ in Business Administration or similar) can be advantageous.
- References: Good references from previous employers can enhance your application.
Continuous Learning:
- Staying updated with new technologies and software commonly used in administration can also be beneficial for career advancement.
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