In addition to managing patient interactions and documentation, the role involves liaising with various services, maintaining departmental records, and assisting with the collection of notes for audits and research. The officer will need to handle sensitive information with tact, support the Major Incident Process, and keep accurate records for overseas and private patients. The position emphasises personal development through mandatory training and attendance at appraisals.
To provide a high-quality, comprehensive, and professional administration service in support of the clinical activities undertaken in the Emergency Department and on the wards of OxfordUniversity Hospitals NHS Foundation Trust.
To provide a high-quality, comprehensive, and professional administration service in support of the clinical activities undertaken in the Emergency Department and on the wards of OxfordUniversity Hospitals NHS Foundation Trust.
About us
To be responsible for the reception of patients, relatives, carers and ambulance staffin a calm, professional and polite manner To supply clinical staff with the correct documentation to support patients clinicalpathways through the Emergency Department and Emergency Assessment Unit. To accurately record and input full data/information into the Trusts EPR system in atimely manner. To provide excellent customer care that demonstrates a caring and responsiveapproach to those attending the hospital. Act as a first point of call for patients, relatives and carers presenting to theEmergency Department and provide guidance on what they can expect Keeping a watchful eye on patients in the waiting room. Collect personal and confidential information from patients or relatives ensuring tactand empathy are employed when inputting presenting complaint and using bothcomputerised and paper-based systems as appropriate. Data may be collected at thereception desk or directly from seriously ill patients who are already in cubicles withinthe department or their relatives. Use tact, diplomacy, understanding and compassion when communicating withpatients who may be distressed, hard of hearing or whose first language is notEnglish. To liaise with Ambulance and Police services and relevant departments within thetrust as necessary to ensure a smooth patient pathway. File departmental records and organised the culling of filed notes in accordance withTrust guidelines. To support the collection of notes for Audit/Research as requestedby Team Coordinators/Senior Clinicians Photocopying and other general office procedures. To contribute in own personal development, through attendance at mandatorytraining courses and appraisal To understand own role and involvement in the Major Incident Process. To ensure that information on overseas and private patients is entered accuratelyonto EPR, to ensure appropriate charges are incurred. To frequently enter the Resus room to take patient details of Trauma patients who areseriously ill and requiring urgent medical attention, ensuring the details are added tothe system in an expedited manner.
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