NHS 111 Health Advisor Part Time - Otterbourne inWinchester inWinchester PUBLISHED TUE 7 JAN 2025

Band 3: £24,071 to £25,674 a year Pro rata per annum PERMANENT
FIRST AID MENTAL HEALTH NHS VISA

South Central Ambulance Service NHS Foundation Trust rfPtBDi3

The "NHS 111 Health Advisor Part Time" position based in Otterbourne, Winchester, with South Central Ambulance Service NHS Foundation Trust involves handling a diverse range of calls from patients in various states of health, including emergencies and non-urgent issues. This office-based role requires candidates to exhibit qualities such as compassion, resilience, and efficiency while providing critical support to callers in distress. The position does not require a medical background but demands a solid education and experience in customer service or a similar field. Successful applicants will undergo a comprehensive 6-week training program that includes using the NHS Pathways assessment tool to ensure proper patient care.

The recruitment process consists of three stages: an online application, an assessment session focusing on critical thinking and communication skills, and an interview with a current Health Advisor. Applicants must be over 18 years old and possess at least two GCSEs (including English) or equivalent experience. The role is ideal for those looking for a dynamic and impactful career in healthcare, as team dynamics and self-care are emphasized throughout the job.

Are you looking for the challenge of working in a fast paced, dynamic, and adaptable service, with a career that's not just 'another job'?

Would you be able to calm someone having a mental health crisis?
Would you be able to help a parent whose child has fallen and banged their head.
Could you deal with helping somebody with a sore throat or toothache?
Could you deal with helping somebody having a stroke or heart attack?

The 111 service takes a huge variety of calls, which makes no two days the same.

You need to be aware of the stresses of the job and what impact they may have on you as an individual. Please consider these points carefully before applying for this role.

This is an office based role in our Otterbourne office, home/remote working is not available. This role is not eligible for Tier 2 visa sponsorship.

You do not need to have a medical background, just a desire to help. You'll need to be detailed and efficient, assertive but compassionate.

Looking after yourself and caring for the team around you should also be a priority for you. We all contribute professionally to the wider team that we operate within here at SCAS, as we all have an important role to play in patient care. If this sounds like a challenge you'll relish, and you have the resilience to achieve this time and time again throughout your working day, we want to hear from you!

We offer a full 6-week training program including NHS Pathways (the clinical assessment tool we use) and following training, you will have the necessary skills to assess the needs of the patients to give the best possible care.

About us
The Recruitment Process

The recruitment process consists of 3 stages. Candidates successful at each stage will progress to the next stage.

Application online application form, answering questions explaining clearly how you meet the essential and desirable criteria for the role. Use the additional information section to provide information on all relevant experience.

Assessment session an online assessment session gauging your listening and understanding skills, critical thinking skills and problem-solving skills. You will need to have access to a webcam and a laptop or PC to do the assessments (you will need to use a keyboard).

Interview an online interview with a 111 Health Advisor Call Handler from the ambulance service, discussing your skills, experience and providing an opportunity for you to find out more about the role.

Qualifications and Training

Essential:

Good all-round education (i.e. 2 GCSEs at equivalent of grade 4 or above including English), or equivalent demonstrable experience in a similar role

For safeguarding reasons this role is only open to people aged over 18 years of age

Desirable:

NHS Pathways Trained

NVQ 2/3 Customer Services or equivalent demonstrable experience

Knowledge and Experience

Essential:

Experience in a customer/patient services environment, dealing with the members of the general public

Experience of using a computerised system

Experience of using a telephone as a regular means of communication in a work environment

Desirable:

Experience in a call centre environment

Geographical knowledge of the operational area

Experience of working rotating shifts

Previous experience of working in the voluntary or health sector

Previous experience of patient care

Knowledge of first aid and/or anatomy

For full information on the role and essential and desirable criteria, please see the links to Job Description and Person Specification to the right of the advert.

Disability support

If you have any queries relating to disability and the role or recruitment process, get in touch at

Please be advised that South Central Ambulance Service reserves the right to close this campaign earlier than the advertised closing date.

More information related to this job opportunity, from jobsincare:

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More about the NHS

The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...

More about MENTAL HEALTH

Mental health has emerged as a critical issue in the United Kingdom, particularly in the wake of the COVID-19 pandemic. The crisis highlighted the fragility of mental well-being across different demographics, from children and adolescents to adults and the elderly. It has sparked a wider conversation about the importance of mental health care, accessibility, and the stigmas often associated with mental illnesses. Learn more...

Useful skills for a NHS 111 Health Advisor Part Time - Otterbourne: Click to view

To work as a NHS 111 Health Advisor part-time in the UK, you'll need a mix of skills, qualifications, and personal attributes. Here are some of the key requirements:

Skills and Qualifications

1. Communication Skills: Ability to communicate clearly and empathetically with patients over the phone, ensuring they understand the information provided.

2. Active Listening: Skills in listening to patients without interruption, being able to identify their needs and concerns effectively.

3. Decision-Making: Ability to make quick and informed decisions based on the information provided, following protocols to assess urgency and necessity for care.

4. Problem-Solving Skills: Ability to think critically and resolve issues, especially when handling difficult or sensitive situations.

5. Attention to Detail: Precise data entry skills to ensure all information is recorded accurately and in compliance with policies.

6. IT Skills: Proficiency in using computer systems and software for documentation and data management.

7. Teamwork: Ability to work as part of a larger team while managing individual responsibilities.

8. Empathy and Compassion: A genuine concern for the well-being of patients and the ability to convey this through your tone and interactions.

Qualifications

- Education: Although specific educational requirements may vary, a background in health care, social services, or related fields can be beneficial. Some roles may require GCSEs in English and Maths.

- Experience: Experience in customer service or healthcare settings is often advantageous, as it provides relevant interpersonal skills.

- Training: NHS 111 Health Advisors typically undergo extensive training upon hiring to cover protocols, systems, and patient assessment procedures.

Attributes

- Resilience: Ability to manage the pressures of potentially high-stress situations and maintain professionalism.

- Flexibility: Willingness to work shifts, including evenings, weekends, and holidays, as NHS services operate 24/7.

- Confidentiality: Understanding and adhering to data protection and confidentiality regulations, particularly concerning patient information.

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