Receptionist/ Administrator inHolywell inHolywell PUBLISHED WED 8 JAN 2025

Band 2 FIXEDTERM GOOD SALARY

Betsi Cadwaladr University Health Board r5dOZJ3k

The Betsi Cadwaladr University Health Board is seeking a motivated and organized Receptionist/Administrator for a fixed-term position at Panton Surgery in Holywell, part of the East Primary Care Team. The role involves managing patient appointments, addressing queries, and performing various administrative tasks to ensure the smooth operation of the GP practice. While prior experience in a GP setting and familiarity with the EMIS clinical system is preferred, training will be provided for candidates without this background. Strong communication skills, confident telephone etiquette, and proficient IT capabilities, particularly in Microsoft Office, are essential.

Additionally, the successful candidate should be willing to work at other Health Board-managed practices in the East area as needed and is expected to learn Welsh after their appointment. This role presents a challenging yet rewarding opportunity in a dynamic healthcare environment, and full job details and person specifications are available for review.

This post is Fixed term/Secondment for 12 months to meet the needs of the service.

The East Primary Care Team is looking for an experienced, organised and enthusiastic Receptionist to work in our Health Board managed GP Practice (Panton Surgery, Holywell).

Previous experience of working within a GP Practice would be beneficial and knowledge of the EMIS clinical system is desirable, however training can be given. The demands of a GP practice can change on a daily basis and therefore this role will be challenging.

The post holder will be booking appointments and dealing with patient queries therefore excellent communication skills and a confident telephone manner is required.

Proficient IT skills (including experience of Microsoft office) is also required as the post holder will also be undertaking a variety of administrative duties to assist in the smooth day to day running of the practices, including some data inputting.

The ideal candidate will have experience of working in a healthcare setting or a customer service environment but full training can be given to the right candidate.

The post holder will also be expected to work at other Health Board managed GP practices in the East area on an ad hoc basis to meet service needs and to cover staff absences. This will be discussed at interview.

There is an expectation that the successful candidate will learn Welsh following appointment to the post.

About us
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

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Useful skills for a Receptionist/Administrator: Click to view

To work as a Receptionist/Administrator in the UK, there are several key skills and qualifications that are typically sought after by employers. Here’s a breakdown of essential skills:

1. Communication Skills

- Verbal Communication: Clear and polite communication with clients, customers, and colleagues.

- Written Communication: Proficiency in writing emails, memos, and reports.

2. Customer Service Skills

- Ability to handle inquiries and complaints professionally and courteously.

- A friendly and approachable demeanor to create a welcoming atmosphere.

3. Organisational Skills

- Ability to manage time effectively and prioritize tasks.

- Keeping track of appointments, schedules, and deadlines.

4. Administrative Skills

- Proficiency in office procedures, including filing, record-keeping, and data entry.

- Familiarity with managing correspondence, handling invoices, and maintaining office supplies.

5. IT Skills

- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

- Familiarity with office equipment like printers, photocopiers, and telecommunication systems.

6. Attention to Detail

- Ability to ensure accuracy in tasks such as data entry, scheduling, and document preparation.

- Careful attention to detail in correspondence and reports.

7. Problem-Solving Skills

- Ability to resolve issues independently and think critically when faced with challenges.

8. Interpersonal Skills

- Ability to work well with others and build positive relationships with staff and clients.

- Teamwork skills to collaborate effectively in a busy office environment.

9. Discretion and Confidentiality

- Understanding the importance of handling sensitive information and maintaining privacy.

10. Adaptability and Flexibility

- Willingness to adapt to changing environments and diverse tasks, as the job can vary day to day.

Additional Considerations:

- Qualifications: While formal qualifications are not always necessary, having GCSEs in English and Mathematics or relevant certifications can be advantageous.

- Experience: Prior experience in a customer-facing role or an administrative position is often preferred.

- Language Skills: Depending on the workplace, proficiency in additional languages can be beneficial.

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Receptionist/ Administrator inHolywell inHolywell PUBLISHED WED 8 JAN 2025

Betsi Cadwaladr University Health Board r5dOZJ3k

About us You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

About us
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.