Hope Citadel Healthcare CICrp475ihF
Responsibilities include greeting patients, booking and adjusting appointments, handling urgent requests, registering new patients, processing payments, and maintaining an organized reception area. The receptionist will also facilitate communication between patients and clinical staff, support the practice’s ethos, and ensure compliance with policies and procedures. Overall, the position requires a friendly demeanor, efficiency in a busy environment, and a commitment to providing excellent patient care.
Do you want to have a job that helps people, and work with great colleagues? Are you the person that always finds out the story and brings calm in the drama? Then come and be our receptionist! Our Receptionists help our patients to feel welcome, understood and valued, and help our doctors, nurses and other healthcare staff to provide an outstanding service.
The ideal candidate will have a positive and calm manner, be compassionate, patient and understanding, be well organised and able to work systematically and be able to follow procedures and protocols closely. They will be good with computes and brilliant with people. They will need to be able to work in a busy enviroment, being helpful and efficient when communicating with other staff and patients. Experience in a similar role is preferred but not essential.
About us
As a receptionist, you will act as the first point of contact for patients and ensure that all visitors to the practice are dealt with in a professional and courteous way.
You will ensure the smooth day to day running of the practice, including booking appointments, speaking to patients face to face and on the phone, processing prescription requests, supporting the clinical staff, being a problem solver, bringing calm in to difficult situations, making patients feel welcome, understood, and valued.
Job Responsibilities
Greet patients and visitors to the practice
Book in, amend and cancel patient appointments in line with practice procedures ensuring optimum efficiency.
Ensure that patients without appointments but who require urgent appointments are booked into appropriate slots and referred to a GP where necessary.
Respond and/or redirect all patient and visitor requests accordingly.
Register new patients onto the computer system.
Advise patients of relevant charges for private services, accept payment and issue receipts for the same.
Produce repeat prescriptions according to practice procedures and ensure timely distribution of completed prescriptions.
Monitor and process medicines management cancellation rejections.
Ensure that correspondence coming into the practice is dealt with as per practice policy.
Ensure reception and waiting areas are kept neat and tidy.
Re-stocking of information leaflets as appropriate.
Answering incoming telephone calls, ensuring calls are documented and redirected accordingly.
To efficiently deal with tasks from GPs, nurses and other staff.
Action start and end of day procedures.
Check emails on a daily basis, and also regularly check fax machine for incoming messages. Send faxes as required.
Check fridge daily for lab specimens.
Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures.
To promote the ethos and vision of Hope Citadel Healthcare within the practice include staff, visitors and patients; through the provision of quality whole person healthcare.
To attend and participate in any meetings required by the company, including practice meetings, and any applicable training.
This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties, which may be requested from time-to-time.
Please wait...this will take a moment...
Stand by, we'll show you...