Medical Receptionist inOldham inOldham PUBLISHED WED 23 OCT 2024

PERMANENT GOOD SALARY

Hope Citadel Healthcare CIC rp475ihF

Hope Citadel Healthcare CIC is seeking a compassionate and well-organized Medical Receptionist in Oldham to serve as the first point of contact for patients. The role involves welcoming visitors, managing appointments, processing prescription requests, and ensuring smooth daily operations within the practice. Candidates should possess strong communication skills, the ability to handle challenges calmly, and familiarity with computer systems. While prior experience in a similar role is preferred, it is not mandatory.

Responsibilities include greeting patients, booking and adjusting appointments, handling urgent requests, registering new patients, processing payments, and maintaining an organized reception area. The receptionist will also facilitate communication between patients and clinical staff, support the practice’s ethos, and ensure compliance with policies and procedures. Overall, the position requires a friendly demeanor, efficiency in a busy environment, and a commitment to providing excellent patient care.

Do you want to have a job that helps people, and work with great colleagues? Are you the person that always finds out the story and brings calm in the drama? Then come and be our receptionist! Our Receptionists help our patients to feel welcome, understood and valued, and help our doctors, nurses and other healthcare staff to provide an outstanding service.

The ideal candidate will have a positive and calm manner, be compassionate, patient and understanding, be well organised and able to work systematically and be able to follow procedures and protocols closely. They will be good with computes and brilliant with people. They will need to be able to work in a busy enviroment, being helpful and efficient when communicating with other staff and patients. Experience in a similar role is preferred but not essential.

About us
As a receptionist, you will act as the first point of contact for patients and ensure that all visitors to the practice are dealt with in a professional and courteous way.
You will ensure the smooth day to day running of the practice, including booking appointments, speaking to patients face to face and on the phone, processing prescription requests, supporting the clinical staff, being a problem solver, bringing calm in to difficult situations, making patients feel welcome, understood, and valued.
Job Responsibilities
Greet patients and visitors to the practice
Book in, amend and cancel patient appointments in line with practice procedures ensuring optimum efficiency.
Ensure that patients without appointments but who require urgent appointments are booked into appropriate slots and referred to a GP where necessary.
Respond and/or redirect all patient and visitor requests accordingly.
Register new patients onto the computer system.
Advise patients of relevant charges for private services, accept payment and issue receipts for the same.
Produce repeat prescriptions according to practice procedures and ensure timely distribution of completed prescriptions.
Monitor and process medicines management cancellation rejections.
Ensure that correspondence coming into the practice is dealt with as per practice policy.
Ensure reception and waiting areas are kept neat and tidy.
Re-stocking of information leaflets as appropriate.
Answering incoming telephone calls, ensuring calls are documented and redirected accordingly.
To efficiently deal with tasks from GPs, nurses and other staff.
Action start and end of day procedures.
Check emails on a daily basis, and also regularly check fax machine for incoming messages. Send faxes as required.
Check fridge daily for lab specimens.
Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures.
To promote the ethos and vision of Hope Citadel Healthcare within the practice include staff, visitors and patients; through the provision of quality whole person healthcare.
To attend and participate in any meetings required by the company, including practice meetings, and any applicable training.
This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties, which may be requested from time-to-time.

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To work as a Medical Receptionist in the UK, you need a combination of administrative, interpersonal, and technical skills. Here are some key skills and qualities that are important for this role:

1. Communication Skills: Strong verbal and written communication skills are essential for interacting with patients, doctors, and other staff members.

2. Customer Service Skills: A friendly and approachable demeanor is important as you will be the first point of contact for patients. Being able to handle inquiries and complaints professionally can enhance the patient experience.

3. Organisational Skills: You must be able to manage multiple tasks efficiently, such as scheduling appointments, maintaining patient records, and managing files.

4. Attention to Detail: Accuracy is crucial as you will be dealing with sensitive patient information, medical records, and ensuring correct data entry.

5. Time Management: The ability to prioritise tasks and manage your time effectively is vital, especially in a busy medical environment.

6. IT Skills: Proficiency with computer systems, including practice management software, Microsoft Office, and other relevant applications is important for managing records, appointments, and correspondence.

7. Confidentiality and Data Protection Awareness: Understanding the importance of patient confidentiality and compliance with regulations such as the Data Protection Act is essential in a medical setting.

8. Teamwork: You will work closely with healthcare professionals, so being a team player and having the ability to collaborate effectively is important.

9. Problem-Solving Skills: Being resourceful and able to think on your feet when addressing issues or patient concerns is a valuable skill.

10. Basic Medical Knowledge: Familiarity with medical terminology and an understanding of the healthcare system can be beneficial.

11. Adaptability and Resilience: The ability to remain calm and composed in a fast-paced or stressful environment is important.

12. Basic Accounting and Financial Skills: Knowledge of handling billing and invoice generation can be helpful, especially in practices that do not have dedicated financial staff.

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