Dental Triage Nurse - Bank - Hybrid - Welwyn Garden City inWelwyn Garden City inWelwyn Garden City PUBLISHED FRI 1 NOV 2024

£13.24 to £17.93 an hour per hour BANK
NHS PARAMEDIC

HUC rYitNriW

Opportunity to be part of a multidisciplinary team including doctors, pharmacists, and paramedics, enhancing collaboration and knowledge sharing.

Flexible work environment with the option to work from home, HQ call center, or alternate HUC locations, promoting work-life balance.

Involvement in managing a variety of dental emergencies, providing a dynamic and engaging work experience.

Comprehensive training and induction process, including 'buddy' shifts to help ease new staff into their roles and responsibilities.

Ability to develop and refine clinical judgment and telephonic patient management skills, enhancing professional growth.

Supportive environment for enthusiastic dental nurses eager to learn and face new challenges in their careers.

Contributing to patient care by providing essential advice and assistance in urgent dental situations, making a significant difference in patients' lives.

The role of a Dental Triage Nurse at HUC in Welwyn Garden City involves providing urgent dental triage, advice, and support to patients experiencing a variety of dental issues, both urgent and emergency. Working within a multidisciplinary team, the nurse will manage patient calls, assess their dental complaints, deliver self-care advice, and help facilitate access to appropriate dental care, which may include booking appointments. Candidates should be enthusiastic, independent, and comfortable handling responsibilities, with a preference for those who have experience in diverse dental environments or with telephonic patient management.

Successful candidates will receive comprehensive training, including the use of specific software systems, and participate in a thorough induction process with experienced dental triage nurses. The position offers flexible work from home and HQ call center settings, while also requiring attendance at relevant meetings. The role is aimed at those eager to learn and adapt to a dynamic environment, serving patients throughout Hertfordshire’s NHS 111 and Integrated Urgent Care services.

This role involves working as part of a wider team to provide dental triage, advice and assistance to callers with a range of urgent and emergency dental issues. The team comprises of clinical and non-clinical staff including doctors, pharmacists, nurses. Paramedics, and trained call handlers. As a dental nurse at HUC you will be responsible for managing patients calling with dental complaints. This could range from a lost filling to dental trauma. You will call patients, ask the relevant questions based on your own clinical judgement and following the dental triage protocol. You will provide the patient with self-care advice, information on how to seek dental urgent care or book them an appointment, if necessary, any worsening advice and help them to access care most relevant for their assessed dental needs at the time.

We are looking for enthusiastic dental nurses who are eager to learn and work in a new and challenging environment. You must be able to work independently, be comfortable with managing responsibility and also aware of when to seek advice and/or help. Experience of managing and advising patients over the phone is beneficial but not mandatory for application. Applicants will be at an advantage if they have worked in a range of dental settings, however the main requirement is that you are comfortable working by yourself and are able to provide accurate and safe information to patients calling with dental urgent and emergency problems. You will receive training including the software systems that we use as well as templates to follow to assist in your assessment of patients. Successful applicants go through a thorough induction process which includes 'buddy' shifts with experience dental triage nurses. You will be expected to cover patients from across the geography that Herts Urgent Care supplies the NHS 111/ Integrated Urgent Care services. You will be expected to work from the Home, HQ call centre base or alternate HUC base, for your shifts, expected to attend relevant meetings, including induction which will mainly be conducted from HUC HQ at the Welwyn Garden City location.

About us
Please refer to the attached Job Description and Person Specification document.

No agencies, please.

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Useful skills for a Dental Triage Nurse - Bank - Hybrid - Welwyn Garden City: Click to view

To work as a Dental Triage Nurse in a hybrid role in the UK, you would typically need a combination of clinical skills, interpersonal skills, and organizational capabilities. Here are some key skills and qualifications that are often required:

Clinical Skills:

1. Nursing Qualification: A registered nurse (RN) qualification with a valid NMC registration is essential.

2. Dental Nursing Knowledge: Familiarity with dental procedures, common oral health issues, and dental terminology.

3. Assessment Skills: Ability to assess patients' conditions promptly and accurately.

4. Emergency Response: Skills in managing dental emergencies and knowing when to escalate cases.

5. Infection Control: Understanding of sterilization protocols and infection control measures specific to dental settings.

Interpersonal Skills:

1. Communication Skills: Strong verbal and written communication skills to effectively interact with patients, dentists, and other healthcare professionals.

2. Empathy: Ability to provide compassionate care and support to patients experiencing dental pain or anxiety.

3. Active Listening: Skill in listening to patients’ concerns and responding appropriately.

Organizational Skills:

1. Triage Experience: Experience in triaging patients, prioritizing care based on urgency and need.

2. Record Keeping: Proficiency in maintaining accurate patient records and documentation.

3. Time Management: Ability to manage time effectively, especially in a fast-paced environment.

Technical Skills:

1. IT Proficiency: Familiarity with dental software and electronic health record systems for scheduling and documenting patient interactions.

2. Telehealth Knowledge: In a hybrid role, familiarity with virtual consultation platforms might be needed.

Professional Skills:

1. Team Collaboration: Ability to work collaboratively with dental teams, including dentists and dental hygienists.

2. Continued Professional Development: Commitment to ongoing training and education in both nursing and dental practices.

Other Considerations:

- Flexible Availability: As a bank nurse, being flexible with your hours and able to step in as needed is important.

- Regulatory Knowledge: Awareness of relevant regulations and guidelines within the dental practice and healthcare sectors in the UK.

Dental Triage Nurse - Bank - Hybrid - Welwyn Garden City inWelwyn Garden City inWelwyn Garden City PUBLISHED FRI 1 NOV 2024

HUC rYitNriW

About us Please refer to the attached Job Description and Person Specification document. No agencies, please.

About us
Please refer to the attached Job Description and Person Specification document.

No agencies, please.