Prescripton Clerk inMaidstone inMaidstone PUBLISHED
WED 23 OCT 2024
Len Valley Practice ryJFThrq
Key duties include maintaining patient confidentiality, managing prescription printing and labeling, handling inquiries from patients, and supporting the dispensary team with various clerical tasks. The ideal candidate should possess strong computer skills, effective communication abilities, and a positive attitude towards problem-solving. Adherence to health and safety policies and organisational procedures is essential, along with a commitment to providing excellent customer service to patients and maintaining a professional demeanor at all times.
We are looking for an enthusiastic, friendly professional to join our non-clinical support team in processing repeat prescription requests. Computer experience is required. We use EMIS clinical system.
Previous experience working in general practice would be an advantage but not essential as full training will be given.
To support the dispensary team by providing clerical and administrative support, ensuring that patients repeat medication requests are processed in line with practice protocols.
Undertake a variety of administrative duties to assist in the smooth running of the dispensary
Job responsibilities:
To maintain complete confidentiality at all times in matters relating to patients, their carers, practice staff and the business of the practice.
To process repeat prescription requests, adhering to practice protocols and standard operating procedures. This will include requests received by post, email and on-line requests.
You will be responsible for making sure that patients who are taking regular medications for any chronic diseases are up to date with their annual reviews and contacting patients to book when required.
To attend training sessions as required, either in-house or within reasonable travelling distance of the Practice.
Other duties appropriate, to the job role, as delegated from time to time by the line manager
Carry out duties with a positive attitude and approach towards problem solving whilst upholding the aims and objectives of the
About us
Main Purpose of the Post
Be responsible for accurately printing and labelling dispensing and non-dispensing repeat prescriptions.
Responsibilities
Print prescriptions for dispensing patients, non-dispensing patients and weekly MDS patients within a timely manner to enable the processing of ordering
Accurately label dispensing patients repeat medication requests
Deal with medication requests from Patients; online requests and paper, hospitals and other external companies
Sorting and Filing invoices
Preparing delivery schedules
General dispensary admin tasks
Regularly check email, Tasks and Messages
Assist Dispensary Manager in prescription management, filing and processing for payment
Ensure that outstanding matters and information are handed over to colleagues at end of shift/day
Be Conversant with Emis, Patient Access and email.
Adhere to Standard Operating Procedures
Answer telephone calls in a friendly, polite and professional manner
Develop and maintain good communications skills with colleagues and patients
Be aware of and work within Health & Safety policies relating to maintenance of a safe environment for patients and staff.
To be aware of and adhere to organisational policies and procedures
Maintain strict confidentiality of information relating to patients, their relatives/carers and other members of staff
To be smart, polite and courteous at all times
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