Ward Clerk inReading inReading PUBLISHED THU 24 OCT 2024

Band 2 PERMANENT GOOD SALARY

NHS

Royal Berkshire NHS Foundation Trust r2u5cUUX

Opportunity to work in a fast-paced and dynamic environment, contributing to the overall efficiency of the ward.

Engagement with a variety of tasks, from managing patient records and bookings to liaising with healthcare professionals, providing diversity in daily responsibilities.

The chance to develop and enhance administrative and clerical skills while using advanced electronic health record systems (EPR).

A key role in supporting nursing and medical staff, allowing for strong teamwork and collaboration within the healthcare setting.

Personal and professional development opportunities, fostering growth in skills and knowledge related to healthcare and administration.

The ability to positively impact patient care by ensuring smooth communication, efficient record management, and maintaining the functionality of the ward.

The Royal Berkshire NHS Foundation Trust is seeking a motivated Ward Clerk to join their dynamic team in Reading. The role involves performing various clerical and administrative tasks to ensure the efficient operation of the ward, including daily communication with the nurse in charge, managing patient records, answering calls, and booking patient transport for appointments. The Ward Clerk will also utilize the Electronic Patient Record (EPR) system for booking appointments, entering demographics, and managing admissions and discharges, while maintaining well-stocked supplies and facilitating maintenance requests.

Additionally, the Ward Clerk will be responsible for preparing documentation for patient transfers, filing reports, and supporting nursing and medical staff as needed. The position emphasises personal development and encourages prospective candidates to refer to the attached job description and person specification for more details. Interested individuals can reach out to the ward's Junior Sister for further inquiries or to arrange a visit.

We are looking for a motivated Ward Clerk to join our fast paced Team.

The post holder will need to undertake various clerical and administrative duties to facilitate the smooth running of the ward.

1. Liaise on a daily basis with nurse in charge.2. To deal with the following:- managing patient records including: requesting notes from medical records; tracking notesfrom the ward; answering medical record requests;- answering incoming calls and either dealing with enquiries or diverting calls, and- booking patient transport for outpatient appointments and treatment.3. To be able to use the EPR system to book appointments, enter demographics, admit anddischarge patients.4. To prepare notes, and other relevant documentation for transfer with the patient to the wardsas required, tracking using EPR.5. To support nursing and medical staff as required.6. To ensure the ward areas are kept well-stocked with stationary, and photocopying as required.7. Liaise with the facilities department on behalf of staff, logging maintenance requests.8. Filing reports in and general maintenance of notes.9. To take responsibility for own personal development.

About us
Please refer to the attached job description and person specification for further details.

If you would like to discuss this role or arrange a visit, please contact the ward Junior Sister (details below).

Danielle Watts

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More about the NHS

The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...

Useful skills for a Ward Clerk: Click to view

To work as a Ward Clerk in the UK, you typically need a mix of administrative skills, interpersonal skills, and an understanding of healthcare environments. Here are some key skills and qualifications:

Essential Skills:

1. Administrative Skills:

- Proficiency in using office software (e.g., Microsoft Office, spreadsheets).

- Experience with filing systems and maintaining accurate records.

- Ability to manage appointments and scheduling.

2. Communication Skills:

- Strong written and verbal communication skills for interacting with patients, families, and healthcare professionals.

- Ability to convey information clearly and effectively.

3. Interpersonal Skills:

- A compassionate and approachable manner when dealing with patients and their families.

- Ability to work as part of a team within a busy healthcare environment.

4. Organizational Skills:

- Excellent organizational abilities to manage multiple tasks and prioritize effectively.

- Attention to detail to ensure accuracy in patient records and documentation.

5. Customer Service Skills:

- A focus on providing high-quality service to patients and visitors.

- Ability to handle inquiries and complaints in a professional manner.

6. Computer Skills:

- Familiarity with electronic patient record systems and other healthcare-related software.

- Basic IT skills for troubleshooting common issues.

Additional Skills:

1. Knowledge of Health and Safety Regulations:

- Understanding of healthcare policies and procedures to maintain a safe environment.

2. Confidentiality Awareness:

- Awareness of data protection and confidentiality issues related to patient information.

3. Problem-Solving Skills:

- Ability to identify issues and resolve them quickly and effectively.

4. Flexibility and Adaptability:

- Willingness to work various shifts, including evenings and weekends, as required.

Qualifications:

- A minimum of GCSEs in English and Maths or equivalent qualifications is often required.

- Previous experience in a healthcare setting or administrative role can be beneficial.

- Some positions may require specific training or certifications related to healthcare administration or patient care.

Personal Qualities:

- Patience and empathy towards patients and their families.

- A proactive attitude and the ability to work under pressure.

- Strong work ethic and reliability.

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Ward Clerk inReading inReading PUBLISHED THU 24 OCT 2024

Royal Berkshire NHS Foundation Trust r2u5cUUX

About us Please refer to the attached job description and person specification for further details. If you would like to discuss this role or arrange a visit, please contact the ward Junior Sister (details below). Danielle Watts

About us
Please refer to the attached job description and person specification for further details.

If you would like to discuss this role or arrange a visit, please contact the ward Junior Sister (details below).

Danielle Watts