Ward Clerk inReading inReading PUBLISHED 24 OCT 2024

Band 2 PERMANENT GOOD SALARY

Royal Berkshire NHS Foundation Trust r2u5cUUX

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We are looking for a motivated Ward Clerk to join our fast paced Team.

The post holder will need to undertake various clerical and administrative duties to facilitate the smooth running of the ward.

1. Liaise on a daily basis with nurse in charge.2. To deal with the following:- managing patient records including: requesting notes from medical records; tracking notesfrom the ward; answering medical record requests;- answering incoming calls and either dealing with enquiries or diverting calls, and- booking patient transport for outpatient appointments and treatment.3. To be able to use the EPR system to book appointments, enter demographics, admit anddischarge patients.4. To prepare notes, and other relevant documentation for transfer with the patient to the wardsas required, tracking using EPR.5. To support nursing and medical staff as required.6. To ensure the ward areas are kept well-stocked with stationary, and photocopying as required.7. Liaise with the facilities department on behalf of staff, logging maintenance requests.8. Filing reports in and general maintenance of notes.9. To take responsibility for own personal development.

About us

Please refer to the attached job description and person specification for further details.

If you would like to discuss this role or arrange a visit, please contact the ward Junior Sister (details below).

Danielle Watts

We are looking for a motivated Ward Clerk to join our fast paced Team.

The post holder will need to undertake various clerical and administrative duties to facilitate the smooth running of the ward.

About us

Please refer to the attached job description and person specification for further details.

If you would like to discuss this role or arrange a visit, please contact the ward Junior Sister (details below).

Danielle Watts

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Useful skills for a Ward Clerk: Click to view

To work as a Ward Clerk in the UK, you typically need a mix of administrative skills, interpersonal skills, and an understanding of healthcare environments. Here are some key skills and qualifications:

Essential Skills:

1. Administrative Skills:

- Proficiency in using office software (e.g., Microsoft Office, spreadsheets).

- Experience with filing systems and maintaining accurate records.

- Ability to manage appointments and scheduling.

2. Communication Skills:

- Strong written and verbal communication skills for interacting with patients, families, and healthcare professionals.

- Ability to convey information clearly and effectively.

3. Interpersonal Skills:

- A compassionate and approachable manner when dealing with patients and their families.

- Ability to work as part of a team within a busy healthcare environment.

4. Organizational Skills:

- Excellent organizational abilities to manage multiple tasks and prioritize effectively.

- Attention to detail to ensure accuracy in patient records and documentation.

5. Customer Service Skills:

- A focus on providing high-quality service to patients and visitors.

- Ability to handle inquiries and complaints in a professional manner.

6. Computer Skills:

- Familiarity with electronic patient record systems and other healthcare-related software.

- Basic IT skills for troubleshooting common issues.

Additional Skills:

1. Knowledge of Health and Safety Regulations:

- Understanding of healthcare policies and procedures to maintain a safe environment.

2. Confidentiality Awareness:

- Awareness of data protection and confidentiality issues related to patient information.

3. Problem-Solving Skills:

- Ability to identify issues and resolve them quickly and effectively.

4. Flexibility and Adaptability:

- Willingness to work various shifts, including evenings and weekends, as required.

Qualifications:

- A minimum of GCSEs in English and Maths or equivalent qualifications is often required.

- Previous experience in a healthcare setting or administrative role can be beneficial.

- Some positions may require specific training or certifications related to healthcare administration or patient care.

Personal Qualities:

- Patience and empathy towards patients and their families.

- A proactive attitude and the ability to work under pressure.

- Strong work ethic and reliability.

Ward Clerk inReading inReading PUBLISHED 24 OCT 2024

Royal Berkshire NHS Foundation Trust r2u5cUUX

About us Please refer to the attached job description and person specification for further details. If you would like to discuss this role or arrange a visit, please contact the ward Junior Sister (details below). Danielle Watts

About us

Please refer to the attached job description and person specification for further details.

If you would like to discuss this role or arrange a visit, please contact the ward Junior Sister (details below).

Danielle Watts