CDC Imaging Receptionist inNewmarket inNewmarket PUBLISHED TUE 19 NOV 2024

Band 2 PERMANENT
NHS ULTRASOUND WEEKEND

West Suffolk NHS Foundation Trust rVOQEPg8

Opportunity to be part of a new and state-of-the-art Community Diagnostics Center opening in 2024, which can enhance personal and professional pride.

Engagement in a role that provides direct patient interaction, making a positive impact on their experience during diagnostic procedures.

Working as part of a diverse and inclusive team within a large organization, fostering collaboration and community involvement.

Gaining valuable experience in diagnostic imaging and health administration, while utilizing and becoming proficient in modern health information systems like CRIS, eCare, and ICE.

Flexible working hours with the potential for shifts covering evenings and weekends, allowing for a variety of work-life balance arrangements.

Access to professional development programs, including completing a mini care certificate, which can lead to further career opportunities within the NHS.

Being part of a mission-driven organisation that values employee contributions and promotes a culture where everyone's voice is heard.

West Suffolk NHS Foundation Trust is seeking an Admin Assistant for the Community Diagnostics Center (CDC) in Newmarket, set to open in late 2024. The role involves supporting the reception desk, facilitating the smooth operation of patient appointments for various diagnostic imaging services, including X-rays and ultrasounds. The successful candidate will be the first point of contact for patients, assisting them with self check-in kiosks, providing information on procedures, and ensuring a pleasant and professional experience as they navigate through the unit.

The position requires proficiency in the CRIS (Radiology Information System) alongside other NHS systems and involves collaboration with clinical and clerical staff within the CDC and the wider hospital network. The CDC will operate from 8 am to 8 pm on weekdays initially, with potential extended hours, necessitating staff to work on a rota basis. New hires are expected to complete a mini care certificate at the beginning of their employment. The Trust emphasises inclusivity and aims to create a supportive work environment for all staff.

We are looking to recruit an Admin Assistant to assist with the smooth running of the Community Diagnostics Center (CDC). The CDC is due to open at the end of 2024 and will be located in the grounds of Newmarket Community Hospital. The CDC will include a CT scanner, MRI scanner, two X-ray rooms, three ultrasound rooms and cardiology and lung function.

The successful candidate will join the team of receptionists and will be responsible for creating some of the appointments for CDC patients. The role will include reception and appointment responsibilities. Radiology receptionists are the first contact for the patient when they attend for their diagnostic imaging. They will be responsible for the smooth running of the reception desk, assisting patients with the self check-in kiosks and helping patients as necessary as they transition though the unit. The Admin Assistant will also be responsible for creating diagnostic imaging appointments for the CDC, including but not exclusive to X-rays, obstetric ultrasounds and Dexa scans. They must be able to give advice to patients regarding preparation and what to expect before, during and after their procedure.

Our staff use CRIS (Radiology Information System) to attend patients, they are also proficient in using eCare and ICE. Their role requires them to interact with clinicians and clerical staff from within the CDC, the radiology department at the West Suffolk Hospital and also the Trust and community.

The CDC will be opening from 8am to 8pm, Monday to Friday initially. Once the unit is operation the opening hours will be extended to include 8am to 8pm Saturdays and Sundays. Staff will be on a rota to ensure fair coverage of the late and evening shifts.

To welcome patients attending for their imaging appointment in a pleasant and professional manner.

To complete an initial identification check and mark the patient as attended on CRIS.

Check the patients safety questionnaire and relay any issues to the clinicians.

Be able to highlight discrepancies on requests and escalate them appropriately.

Assist the patient on their journey through the department and answer queries where possible.

Receptionists are required to complete a mini care certificate at the start of their employment.

Create diaries, create and change appointments, and handle enquiries

About us
Please see the attached job description for full details.

With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.

We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.

Join us. What will you #BeKnown for?

More information related to this job opportunity, from jobsincare:

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More about the NHS

The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...

Useful skills for a CDC Imaging Receptionist: Click to view

To work as a CDC (Diagnostic and Treatment Centre) Imaging Receptionist in the UK, you'll need a combination of essential skills and qualifications. Here are some of the key skills required for this role:

1. Communication Skills: Effective verbal and written communication is crucial. You’ll need to interact with patients, healthcare professionals, and hospital staff clearly and empathetically.

2. Customer Service Skills: Providing excellent service and support to patients is vital. This includes being friendly, patient, and welcoming, as well as addressing any concerns or queries.

3. Organizational Skills: You must be able to manage appointments, maintain accurate records, and handle multiple tasks efficiently while ensuring all patient information is confidential and organized.

4. Attention to Detail: Accuracy is essential, especially when dealing with patient information, scheduling appointments, and ensuring that all details are correctly recorded.

5. IT Skills: Proficiency in using computer systems for booking appointments, maintaining databases, and understanding how to operate imaging systems is important. Familiarity with healthcare software can be advantageous.

6. Time Management: The ability to manage your time effectively to ensure that patient flow is smooth and that appointments run on schedule.

7. Empathy and Compassion: Understanding the potential anxieties and concerns of patients undergoing imaging procedures requires a compassionate approach.

8. Teamwork: You’ll often work as part of a larger healthcare team, so being able to collaborate with radiographers, nurses, and other staff members is essential.

9. Problem-Solving Skills: The ability to handle unexpected situations, such as schedule changes or patient concerns, effectively and calmly.

10. Knowledge of Health and Safety Regulations: Familiarity with relevant health and safety policies and procedures in a healthcare setting can be beneficial.

11. Adaptability: The healthcare environment can be fast-paced and subject to change; being adaptable is important to handle varying workloads.

12. Professionalism: Maintaining a professional demeanor and adhering to confidentiality and ethical standards is crucial in a healthcare setting.

Qualifications:

- While specific qualifications may vary, having a background in healthcare, customer service, or administration can be beneficial.

- Experience in reception or administrative roles, particularly in a healthcare context, can be advantageous.

- Training in data protection and confidentiality, particularly under GDPR regulations, is essential.

Additional Considerations:

- Some positions may require you to undergo background checks or have relevant certifications.

- Continuous professional development may be encouraged or required, so a willingness to learn and adapt is important.

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