Casual Support Worker inTrowbridge inTrowbridge PUBLISHED TUE 10 SEP 2024

Day service

At TheMedley we provide care to customers throughout the year. As a Care Support Worker, you will perform your duties in a person-centred manner, promoting well-being, choices, dignity, and independence. You will support customers with personal care needs, social daily living skills and leisure or work activities.

Short Break service

At Bradbury Manor we provide short breaks away from the family home supporting customers, enabling them to take part in meaningful community focused activities or activities.We work with families, paid and unpaidcarers to ensure that they are also involved and listened to, we will support the customer in the mostappropriate way to enable them tomaximise their independence.

Support and assist the well-being of individuals and groups to assure their protection, security and development

Safeguarding, protection and care

Community, residential, day or field settings

Ongoing risk/needs assessment of and advice for individuals/groups

Specification of any non-council provision

Individual or small group emphasis

May involve personal care activities

Likely to involve immediate response to client

About us

Specific duties and responsibilities include:

Work in a person-centred way with customers and promote their wellbeing, choices, dignity and independence. This will be achieved through the key-worker system.

Planning activities for and with customers, taking into account differing needs, wishes and preferences.

Creation of menus taking into account medical conditions, wishes, preferences, diets, etc

Support customers either living in their own home, or whilst visiting the settings.

Where appropriate, support customers to understand and maintain their tenancies, or licence agreements.

Support customers moving into or out of the property; to be involved in the planning, preparation and execution of the move, or stay at short break services.

Encourage and support customers in their personal, social (including religious), and leisure and work activities.

Support customers maintain and develop relationships.

When required undertake sleeping-in duties or waking night duties on the premises.

Act as a link person between the customer and work, college or leisure establishments and advising those establishments as necessary on the requirements or needs of the customer.

Provide emotional and practical support for customers with everyday issues or when customers are faced with more difficult decisions or experiences.

Assist/support customers with all aspects of their financial and home management so that financial commitments (paying bills, shopping, benefit claims, etc) are met.

Assist customers with household tasks.

Where required, assist customers in administering their own medicine, or administer medication to customers if this is required.

Seek advice and guidance from Senior support workers and the Team Leader.

Only in exceptional circumstances will the postholder will be responsible for running shifts and should normally have access to more senior staff members whilst on shift.

Focus on the individual, their strengths, choices, assets and goals through person centred planning

Communication with colleagues and others:

Advise the Senior support worker or the Team Leader of any significant risk to a customer as soon as reasonably practical.

Maintain regular informal and formal communication links with other colleagues to ensure a smooth hand-over at the start and end of a shift.

Where customers are living with a high degree of independence, the post holder should maintain regular telephone contact with them, as per guidelines and/or risk assessments in place.

Engage in regular supervision sessions with either the Senior support worker or Team Leader.

In the event of a serious incident or accident, contact appropriate outside agencies, such as GP, hospital, fire brigade or police, as well as your immediate line manager (or out of hours On-Call Manager).

Administration:

Accurately complete all records required in accordance with Wiltshire Council policies and procedures.

Undertake learning opportunities relevant to the service the post holder works within;

The post holder may be required to travel between the settings and other locations;

Maintain the confidentiality of all information concerning customers;

Undertake any such other duties as are required and are appropriate to the job;

This post will involve unsocial and weekend working, as well as sleep-in duties

Have a flexible approach and work within a varied rota including on call, evenings, weekends and sleeping-in, and waking nights duties, as responsibilities and customers needs may change.