Clerical Assistant/ Receptionist – Physio Team inDaventry inDaventry PUBLISHED
FRI 15 NOV 2024
In this position, the successful candidate will also engage in performance monitoring and compliance tasks by gathering relevant data, such as patient feedback and waiting lists. The role requires collaboration with other administrative staff to ensure efficient processes across the service, along with consistent supervision and support from peers and team leaders.
This role is to provide administrative support for an Outpatient Physiotherapy Team which is located at Danetre Hospital, Daventry. This role will include being a Receptionist for our department as well as providing administrative support to the physiotherapists and the Team Lead.
To act as the first point of contact for service users, carers, and other stakeholders to our Physiotherapy Team, as well as offering clerical support to the physiotherapists and the Team Lead Physiotherapist.
The post holder will be responsible for providing administrative support to the team, which will include duties such as:
- Data entry and support with data quality/caseload management using various systems.
- First point of contact for the department, responding to patient and staff queries.
- System 1 (electronic patient record system)- as a super user you will support with rota management/clinic cancellation/smartcard management.
- Ordering and Local Stock management via Agresso (online purchasing) and Supply chain.
- Working with other admin both within the local department and other Physiotherapy departments to ensure cohesive systems and processes across the service.
- Reception Cover.
- Booking of appointments and organisation of rotas on System One for individual staff members.
- Inputting of information into internal management systems i.e., for recording of annual leave, sickness, supervision, appraisals.
- Organising Team Meetings and other meetings and taking minutes for these meetings.
- Supporting monitoring of performance by gathering information and compliance data as required by the Team Lead through use of internal systems, i.e patient feedback or waiting lists.
This will be supported by regular supervision both with Peers countywide and locally within the team.
About us
For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the About You Section of the document.
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