Ward Clerk inShaftesbury inShaftesbury PUBLISHED TUE 3 DEC 2024

Band 2 PERMANENT GOOD SALARY

NHS

Dorset HealthCare University NHS Foundation Trust rhrJ5E7b

Dorset HealthCare University NHS Foundation Trust is seeking an enthusiastic Ward Clerk to join the Shaston Ward team in Shaftesbury. The role involves providing essential administrative and clerical support, serving as the primary point of contact for patients, visitors, and healthcare professionals, both in person and over the phone. Successful candidates will possess strong organisational skills, the ability to work independently as well as part of a team, and effective communication and interpersonal abilities.

Candidates must undergo a Standard Disclosure and Barring Service (DBS) check, which will be covered by the Trust. Applicants are encouraged to align their experience and skills with the job's requirements in their supporting statements. Additionally, Dorset HealthCare offers an employability service to assist individuals in preparing applications and interview skills to promote a diverse and skilled workforce.

We are looking for an enthusiastic Ward Clerk to join our busy and friendly team on Shaston Ward.

You will have strong organisational skills and the ability to work on your own initiative as well as working well as part of a wider team. You will be the primary point of contact for patients and staff for any administrative issues relating to the ward.

Employment in this post requires an Standard Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of. Applicants who subscribe to the DBS update service are able to present a valid DBS certificate instead of requiring a new check.

To provide administrative and clerical support, while contributing to ensure an effective and efficient service.

To act as a first point of contact, on the telephone or face to face, for patients, visitors and other healthcare professionals.

The post will require the utilisation of good clerical, organisational, communication and interpersonal skills.

About us
For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.

As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do

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More about the NHS

The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...

Useful skills for a Ward Clerk: Click to view

To work as a Ward Clerk in the UK, you typically need a mix of administrative skills, interpersonal skills, and an understanding of healthcare environments. Here are some key skills and qualifications:

Essential Skills:

1. Administrative Skills:

- Proficiency in using office software (e.g., Microsoft Office, spreadsheets).

- Experience with filing systems and maintaining accurate records.

- Ability to manage appointments and scheduling.

2. Communication Skills:

- Strong written and verbal communication skills for interacting with patients, families, and healthcare professionals.

- Ability to convey information clearly and effectively.

3. Interpersonal Skills:

- A compassionate and approachable manner when dealing with patients and their families.

- Ability to work as part of a team within a busy healthcare environment.

4. Organizational Skills:

- Excellent organizational abilities to manage multiple tasks and prioritize effectively.

- Attention to detail to ensure accuracy in patient records and documentation.

5. Customer Service Skills:

- A focus on providing high-quality service to patients and visitors.

- Ability to handle inquiries and complaints in a professional manner.

6. Computer Skills:

- Familiarity with electronic patient record systems and other healthcare-related software.

- Basic IT skills for troubleshooting common issues.

Additional Skills:

1. Knowledge of Health and Safety Regulations:

- Understanding of healthcare policies and procedures to maintain a safe environment.

2. Confidentiality Awareness:

- Awareness of data protection and confidentiality issues related to patient information.

3. Problem-Solving Skills:

- Ability to identify issues and resolve them quickly and effectively.

4. Flexibility and Adaptability:

- Willingness to work various shifts, including evenings and weekends, as required.

Qualifications:

- A minimum of GCSEs in English and Maths or equivalent qualifications is often required.

- Previous experience in a healthcare setting or administrative role can be beneficial.

- Some positions may require specific training or certifications related to healthcare administration or patient care.

Personal Qualities:

- Patience and empathy towards patients and their families.

- A proactive attitude and the ability to work under pressure.

- Strong work ethic and reliability.

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