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Ward ClerkinShaftesburyinShaftesburyPUBLISHED TUE 3 DEC 2024

Band 2  PERMANENT  GOOD SALARY 

NHS

Dorset HealthCare University NHS Foundation TrustFollow Dorset HealthCare University NHS Foundation Trust

Opportunity to be part of a supportive and friendly team on Shaston Ward.
The role provides a chance to develop strong organisational and communication skills.
Ability to act as a primary point of contact for patients and staff, fostering interpersonal relationships.
Employment costs for the Standard Disclosure and Barring Service (DBS) check are covered by the Trust.
Contributes to the efficiency and effectiveness of healthcare services, making a real difference in patient care.
Access to additional support services for professional development, including application writing and interview skills.
Engagement in a diverse workforce that aligns with the vision of inclusivity and care in the healthcare sector.
Dorset HealthCare University NHS Foundation Trust is seeking an enthusiastic Ward Clerk to join the Shaston Ward team in Shaftesbury. The role involves providing essential administrative and clerical support, serving as the primary point of contact for patients, visitors, and healthcare professionals, both in person and over the phone. Successful candidates will possess strong organisational skills, the ability to work independently as well as part of a team, and effective communication and interpersonal abilities.

Candidates must undergo a Standard Disclosure and Barring Service (DBS) check, which will be covered by the Trust. Applicants are encouraged to align their experience and skills with the job's requirements in their supporting statements. Additionally, Dorset HealthCare offers an employability service to assist individuals in preparing applications and interview skills to promote a diverse and skilled workforce.
Opportunity to be part of a supportive and friendly team on Shaston Ward.
The role provides a chance to develop strong organisational and communication skills.
Ability to act as a primary point of contact for patients and staff, fostering interpersonal relationships.
Employment costs for the Standard Disclosure and Barring Service (DBS) check are covered by the Trust.
Contributes to the efficiency and effectiveness of healthcare services, making a real difference in patient care.
Access to additional support services for professional development, including application writing and interview skills.
Engagement in a diverse workforce that aligns with the vision of inclusivity and care in the healthcare sector.

More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values.Learn more...
Useful skills for a Ward Clerk:
To work as a Ward Clerk in the UK, you typically need a mix of administrative skills, interpersonal skills, and an understanding of healthcare environments. Here are some key skills and qualifications:
Essential Skills:
1. Administrative Skills:
- Proficiency in using office software (e.g., Microsoft Office, spreadsheets).
- Experience with filing systems and maintaining accurate records.
- Ability to manage appointments and scheduling.
2. Communication Skills:
- Strong written and verbal communication skills for interacting with patients, families, and healthcare professionals.
- Ability to convey information clearly and effectively.
3. Interpersonal Skills:
- A compassionate and approachable manner when dealing with patients and their families.
- Ability to work as part of a team within a busy healthcare environment.
4. Organizational Skills:
- Excellent organizational abilities to manage multiple tasks and prioritize effectively.
- Attention to detail to ensure accuracy in patient records and documentation.
5. Customer Service Skills:
- A focus on providing high-quality service to patients and visitors.
- Ability to handle inquiries and complaints in a professional manner.
6. Computer Skills:
- Familiarity with electronic patient record systems and other healthcare-related software.
- Basic IT skills for troubleshooting common issues.
Additional Skills:
1. Knowledge of Health and Safety Regulations:
- Understanding of healthcare policies and procedures to maintain a safe environment.
2. Confidentiality Awareness:
- Awareness of data protection and confidentiality issues related to patient information.
3. Problem-Solving Skills:
- Ability to identify issues and resolve them quickly and effectively.
4. Flexibility and Adaptability:
- Willingness to work various shifts, including evenings and weekends, as required.
Qualifications:
- A minimum of GCSEs in English and Maths or equivalent qualifications is often required.
- Previous experience in a healthcare setting or administrative role can be beneficial.
- Some positions may require specific training or certifications related to healthcare administration or patient care.
Personal Qualities:
- Patience and empathy towards patients and their families.
- A proactive attitude and the ability to work under pressure.
- Strong work ethic and reliability.
 


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