Customer Service Advisor inDownend inDownend PUBLISHED FRI 3 JAN 2025

PERMANENT

Avery Healthcare Group Ltd. rU0DtSVz

The Customer Service Advisor position at Avery Healthcare Group Ltd. in Downend involves being the first point of contact for visitors and callers, ensuring a positive and welcoming public image. The advisor will manage the reception area, assist with tours of the facility, follow up on sales inquiries leading to admissions, and provide support to the Home Administrator as necessary. Ideal candidates should possess strong interpersonal skills, a professional telephone manner, and prior experience in customer service, along with a proficient understanding of Microsoft Suite.

Avery Healthcare is dedicated to creating meaningful experiences for both residents and staff, and offers a supportive work environment that values compassion and respect. The company is committed to employee growth and development, and seeks enthusiastic individuals who align with its vision of exceptional care. A DBS Disclosure check and proof of eligibility to work in the UK are required for this role.

The role of Customer Service Advisor at Avery Healthcare involves providing a positive and welcoming public image at the first point of contact, both in person and by telephone. The successful candidate will be responsible for the reception area, support with show rounds, follow up and manage sales enquiries, and assist the Home Administrator as required. Avery Healthcare is one of the UK's largest providers of luxury elderly care homes, with a vision of 'creating meaningful lives together' and a supportive and inspiring environment for employees.

As a Customer Service Advisor, your focus will be to support the Home by providing a positive and welcoming public image at the first point of contact, both in person, and by telephone. Other responsibilities will include being responsible for the reception area and ensuring it is always presented to a high standard, supporting with the process of show rounds, actively following up and managing any sales enquiries through to admissions, and assisting the Home Administrator as required.

About us
Package Description: At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and were here to celebrate and support you every step of the way.When you join us, youll be making a positive impact on residents lives every day your compassion and dedication truly make a difference. Were committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. And as part of our close-knit team, youll experience a culture that values respect, compassion, and a shared commitment to exceptional care.Were now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a Customer Service Advisor. If this sounds like the place for you, wed love to hear from you!
ABOUT THE ROLE
Your focus as Customer Service Advisor will be to support the Home by providing a positive and welcoming public image at the first point of contact, both in person, and by telephone.
Other responsibilities will include:

Being responsible for the reception area and ensure it is always presented to a high standard.

Supporting with the process of show rounds.

Actively following up and manage any sales enquiries through to admissions.

Assisting the Home Administrator as required.
ABOUT YOU
To be successful in your application, you will live our values of caring, supportive, honest, respectful, and accountable in all that you do.
Our ideal candidate must:

Have effective interpersonal skills and professional telephone manner.

Be computer literate with a good working knowledge of MS Suite.

Demonstrate a positive attitude to all residents and visitors.

Ideally have previous experience in working in a customer service role for a minimum of two years.
ABOUT AVERY
At Avery, were not just one of the UKs largest providers of luxury elderly care homes were a place where people love to work. We believe that the later years of life should be as enriching as any other, and were passionate about creating meaningful experiences for our residents and our team alike. With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. Join us and see why Avery is the preferred choice for residents and team members alike.
Please note this role will require:

A DBS Disclosure check, the cost of which will be met by Avery Healthcare.

Proof of eligibility to work in the UK.
This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.

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To work as a Customer Service Advisor in the UK, you should possess a variety of skills and qualities that will enable you to effectively assist customers and enhance their experience. Here are some important skills needed for the role:

1. Communication Skills: Strong verbal and written communication skills are essential for explaining information clearly and listening to customer inquiries and concerns.

2. Interpersonal Skills: The ability to build rapport with customers, work well in a team, and interact politely with people from diverse backgrounds is crucial.

3. Problem-Solving Skills: You should be able to quickly assess situations, understand customer needs, and offer effective solutions to problems.

4. Customer Focus: A genuine interest in helping others and a commitment to providing excellent service are key attributes for a successful Customer Service Advisor.

5. Patience and Empathy: Dealing with frustrated or upset customers requires a patient demeanor and the ability to empathize with their feelings.

6. Attention to Detail: Being able to accurately capture customer information and ensure that all customer transactions or inquiries are handled correctly is important.

7. Time Management: Effective prioritization and the ability to manage multiple tasks while maintaining a high level of service can improve overall efficiency.

8. Adaptability: The ability to adjust to changing situations, new products, or services and customer preferences is vital in a fast-paced work environment.

9. Computer Literacy: Familiarity with customer relationship management (CRM) software, Microsoft Office products, and other relevant technology is often required.

10. Teamwork: Collaborating with colleagues to ensure a seamless customer experience is important, as many customer service roles can involve working as part of a team.

11. Conflict Resolution: Skills in managing and resolving conflicts are beneficial when dealing with challenging customer interactions.

12. Product Knowledge: Understanding the products or services offered by your employer will help you provide accurate information and advise customers effectively.